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Trusted Traders

HeatSource (Wales) Limited Cardiff

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb profile thumb heat source wales logo copy

4.2

5 Reviews

About

HeatSource Wales provide installation, service and repair of gas, heating, plumbing and bathroom systems across South Wales. Our customers can contact us 24/7 using our freephone from landlines and mobiles contact number, email or through our website and can be assured that from the moment we receive contact, they will be provided with a professional and efficient service.

Please ask about our TotalCare home cover!

HeatSource Wales engineers are provided with:

- New vans
- Satellite navigation
- New tools
- Uniform

HeatSource Wales engineers will:

- Carry Gas Safe ID cards
- Contact you 30/40 minutes before arrival
- Protect your home
- Provide energy saving advice
- Answer any questions may have

Please visit our website for more information on our services.

www.heatsourcewales.co.uk

What we do

  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
    • Wet rooms
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance

Customer reviews

Reviews summary

4.2
5 reviews
Customer Service
4.2
Quality
4.2
Value
4.2
Sort by
Brill job A+
Customer Service
Quality
Value
Great, fast job, 100% happy.
Kristian, Mid Glamorgan08/06/2018
My review
Customer Service
Quality
Value
Job completed quickly and cleanly. Guys nice and polite. Would definitely recommend.
Tracie, West Glamorgan06/06/2018
Fantastic company
Customer Service
Quality
Value
We first used Heatsource after encountering a problem with our boiler. They were very reliable and completed the work to an exceptional standard. We have since used them for another job which was completed to the same standard as the first. On both occasions, they were very helpful on the phone when I was trying to explain the problem before they had come out to us and just as helpful when they arrived. Would absolutely recommend.
Mrs-J 05/12/2017
Boiler installation and follow up customer care
Customer Service
Quality
Value
Installation took nearly 11 hours.......then worked sporadically for three weeks until we used the heating which kept shorting a fuse. Then no heating or hot water for 10 days whilst the boiler,nest equipment and electrics were all checked. The wiring in the airing cupboard was found to be wrong and to a poor standard by an independent engineer paid for by ourselves. We have been reimbursed for this charge but have never received an apology at any point during this debacle and basically told on several occasions that because it wasn’t reported for three weeks it must be the equipment and not the installation at fault. Coupled with fairly poor customer care and apparent lack of empathy towards our situation, we feel very unhappy with the whole situation. We were also surprised to not be able to contact Heat Source Wales outside of normal business hours despite the 24/7 phone number.
Rideout4918/11/2017
Great job
Customer Service
Quality
Value
Great job-arrived promptly, acted professionally but friendly & carried out the task quickly and efficiently. Would definitely recommend.
Natalie, South Glamorgan07/06/2017