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Trusted Traders

Help-Link UK Limited

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 08:00–21:00
  • Tuesday 08:00–21:00
  • Wednesday 08:00–21:00
  • Thursday 08:00–21:00
  • Friday 08:00–21:00
  • Saturday 09:00–17:00
  • Sunday 09:00–17:00
Profile thumb registered sm boiler people logo blue

4.2

38 Reviews

About

Help-Link UK - The boiler people

At Help-Link we have been installing boilers for over 17 years. We started life in a small Yorkshire town and we are now the largest independent boiler installer in the UK. We’ve kept our down-to-earth local attitude, meaning you’ll get the attention your boiler and home deserve. We take pride in the 100,000+ customers’ homes we’ve made happy and warm. That’s why we’ve grown from a local company to a national household name.

Reasons to choose Help-Link;

• Free no obligation quote – our expert surveyors will assess your home and discuss your options with you

• Pay monthly – from as little as £7.23 per month*

• Our Worcester Bosch A-rated boiler could save you up to £340 on your gas bill every year. Energysavingtrust.org.uk

• Up to 10 year manufacturer backed warranty on our gas boilers

• Trust – We have made over 100,000 homes happy and warm

* Example

What we do

  • Boiler, central heating and gas engineers

Customer reviews

Reviews summary

4.2
38 reviews
Customer Service
4.2
Quality
4.2
Value
4.2
Sort by
Fantastic job
Customer Service
Quality
Value
I was worried by some of the negative reviews, however this was not the case for me. From the start of the process the team were brilliant. Big shout out for the engineer Adam Ball who fitted my boiler, he is a credit to the company. He was friendly, explained everything he was doing and nothing was to much trouble for him. Definitely recommend Help Link from my experience so far. I am waiting for my certificates so hopefully they will arrive shortly. Thank you.
Cheryl Grieveson 24/03/2018
The trader replied (on 03/04/2018)
Dear Cheryl, We're really pleased to receive your great feedback, so thank you for taking the time to post this review. All the best, the Help-Link team
Help-Link UK Ltd
Customer Service
Quality
Value
I called them out to do a boiler installation survey at my house. How I regret that ! Their employee broke the bath tap while turning the tap on to check the water flow pressure. The water flow then only being controlled by the household water stopcock as the water poured out of this broken tap the so called engineer broke. Help Link management were immediately informed about the broken tap by me because their employee just completed the installation survey and then just walked out saying he would contact his office about the damage he caused but then never returned. After 5 days without a serviceable water supply and inaction from "Help"- Link customer services management. I had no option but to employ a plumber to fix the damage caused by their employee. Yet still Help-Link UK is refusing to pay for the damage they caused to my property. It is as if they have had nothing what so ever to do with it.... Is this the definition of a Trusted Trader ? What do you think? Tony
Tony19/03/2018
The trader replied (on 26/03/2018)
Hi Tony, I'm terribly sorry to hear there has been damage caused to your tap during a visit from our Surveyor. Please get in touch with us on 01977 878544 to speak to our Customer Care team who will look into what's happened and try to rectify as best we can. Kind regards, Hannah
Boiler replacement
Customer Service
Quality
Value
Help-link installed a new boiler when my old boiler broke down with great efficiency & a friendly approach which was most appreciated at a time
twobigscoops17/11/2017
Excellent service
Customer Service
Quality
Value
Within 5 days we went from having no heating to having a new boiler with a 10 year guarantee. The whole process from getting our quote to finishing the jobs went very smoothly. Everyone arrived when they said they would and all of the staff were friendly and professional. I would highly recommend them :)
Wraggz14/11/2017
The trader replied (on 20/11/2017)
Hello, thank you for your review. We're really pleased to hear you found the process to your new boiler a smooth one with our professional team. All the best, Hannah
Good value for Money
Customer Service
Quality
Value
I got four quotes from different companies, and Help-Link were defiantly the best value for money. They also managed to book me an appointment in very quickly.
Mollie 13/11/2017
The trader replied (on 20/11/2017)
Hi Mollie, I'm really glad you feel you received good value for money with us. Thanks for your review. Kind regards, Hannah
Exceptional!!!
Customer Service
Quality
Value
I am a disabled woman in a wheelchair and I can't say loudly enough how much I have been impressed with Help-Link, from start to finish. Louise, who took my initial call, followed by Daniel Green, who was very patient and explained everything, gave me excellent advice. The actual instillation went smoothly. The installers, Allen and his colleague from a firm called Marvel, were superb an worked on the boiler job and radiators To cause me minimum inconvenience. Jessica from Help-Link was in constant contact throughout, to make sure there were no problems at any stage. She will ring me next week to make sure everything has remained satisfactory. I have recommended them to 2 people for next year and will continue to do so. E Collins Carshalton
Eileen Collins11/11/2017
The trader replied (on 20/11/2017)
Hi Eileen, it's so great to hear you were so impressed with the service you received from our team. Many thanks for your lovely review. Kind regards, Hannah
Efficient teamwork completed on time
Customer Service
Quality
Value
Two plumbers were very efficient completing all the new pipework in one day. Second day, the electrician connected up all the sensors so the new system was fully operational except for the hot water tank sensor which was fitted a couple of weeks later.
Tucker10/11/2017
The trader replied (on 20/11/2017)
Hi Tucker, I'm glad you have been pleased with our service. Thanks for posting your review. Kind regards, Hannah
Urgent Boiler Replacement
Customer Service
Quality
Value
Having reviewed a number of suppliers I chose Help-Link on price and availability. The service from both the Gas and electrical engineers were friendly and very helpful. However my experience was tarnished by a couple of small issues, the main issue was Friday lunchtime on day two the installation. Gas boiler fitted all complete everything waiting for the first electrician. He turned up and had a cup of tea looked at the job mumbled this was a big job, said he needed parts and never came back. This was nothing short of a pain as this left me with no hot water or heating as that weekend most of my family were all away for two weeks. On our return Help-Link were very prompt fixing the problem and had heating and hot water by 1400 that day. Sadly the second electrician only took three and a half hours to complete the job, that included several cups of tea. Shame Help-link reputation could be impacted by this type of person. :-)
sys01310/11/2017
The trader replied (on 20/11/2017)
Hello, I'm glad your were pleased with the service from our engineer. I am however sorry to hear you had a few issues with the electrician that tarnished your overall experience. We would like to discuss these issues with you to better understand how we can improve in future. Please feel free to give us a call on 01977 878544. Kind regards, Hannah
Excellent from start to finish
Customer Service
Quality
Value
Excellent customer service from start to finish, including dedicated handler. Very understanding of my being 8 and a half months pregnant at outset of job. I had to rearrange some appointments following the birth of my son. This was catered for without any fuss. I even got a card through the post to congratulate me on the birth of my baby.
Harriet20/10/2017
The trader replied (on 27/10/2017)
Dear Harriet, Thank you for taking the time to review us, we really appreciate your kind words. We're really pleased that you found our service excellent throughout. Congratulations again on the arrival of your son. All the best, Hannah
Incompetent & unprofessional - avoid "Help"-Link
Customer Service
Quality
Value
Where to start? "Help"-Link confirmed they would complete the job (new boiler and water tank) in one day however, the job took over two weeks to complete, with the wrong water tank installed (at the second time of asking). As such my family could not stay in the house (with no hot water). On requesting an audit of the job, the service engineer stated that we agreed a date for the audit to take place (which we categorically did not) hence I was not present when the service engineer arrived. Help-Link have stated that they will now subsequently "reclaim the balance owed". Throughout all of the inconvenience caused I was offered £50 in vouchers (I spent £5,000 with Help-Link!). I cannot stress enough - avoid this company. The level of service in every area is beyond unacceptable. Furthermore, Help-Link are making false claims against me (regarding their service engineer's claims). Shocking customer service and incompetent staff.
Andrew H12/10/2017
The trader replied (on 27/10/2017)
Dear Andrew, Thank you for speaking with me earlier today, I would like to again, express my sincere apologies for any inconvenience caused to you throughout your installation. I am happy that we have now agreed a mutual resolution and that you are happy with the outcome. If you need anything at all, as mentioned do not hesitate to contact me direct on 01977 665949 Kind Regards Cheraine Bryant