Heppelthwaite The Red Van Plumbers

The drain carrying our waste kitchen water collapsed under our kitchen floor. The engineer re-routed the waste water thus avoiding the need to dig up flooring. An engineer came on the same day as we first contacted red van plumbers. He was very much a “can do” character and gave us confidence in the company. We received a quote the very next day which we accepted. We did have to wait a month for the work to be executed but it was well worth the wait. The work was completed in one and a half days.

This company have done several small jobs over the past four years. Every time the plumber has turned up on schedule, completed the work very effectively and left the place spotless.

Very Pleased with the service from start to finish, and seems to be a very professional Firm. Paul done an excellent job of installing the boiler and Nicky from the office kept me updated throughout the whole process. I would recommend Heppelthwaite Red van plumbers for a job well done and after sales service. Its been years since I have dealt with a company like this one. Excellent overall and keep it up and thankyou.

Glad to find Hepplethwaites are now in my area, having used them in West London. Problem identified and fixed very efficiently. And very good customer service, keeping me well informed at all times which was greatly appreciated.

Good service, carried out service effectively, provided me with a service record electronically on the spot and left the area clean and tidy.

The ladies I spoke to on the phone were very pleasant and efficient and the plumber went out of his way to do a good job and save me money. I would happily use this firm again.

From first contact, all personnel were professional, courteous and listen to my views. Always arrived on time, involved me as needed and at the end of the working day, left my home clean and tidy. A big thank to everyone, happy to endorse your working.

Work done quickly and authoritatively. Knew what he was talking about. Disappointed that he arrived late, outside the agreed 8-12 time slot, and that I was not called to say that he would be late.

Service and vale replacement was done on time without issue, engineer was polite and efficient and did a great job as far as I can tell. Would recommend.

I have used this company for years to service my gas appliances. They have always been knowledgeable, reliable, helpful and polite.

Great service we had an emergency and they sent a plumber and he sorted it, and then took a lot of effort to find a replacement piece for a very old shower. Both plumbers were excellent, polite and considerate. Thank you will use again.

The plumber was polite,friendly and competent. He also looked at my controller and cylinder and topped up the levels accordingly. The only criticism I have is that I think he should have worn a mask!

After an emergency leak we needed support quickly, and we got it! Speedy first visit to put in a temp repair, and then very clear communication on what was needed to repair. Pricing was clear and repair was done the following day all at the agreed price. Great quality work and great service, would recommend.

Prompt, efficient and courteous engineers. Reasonably priced service/repair to my boiler which hadn't been serviced for a while and had a stuck pressure relief valve. Will definitely recommend and use again.

Steve arrived early and the new Worcester boiler was fitted in good time. He cleared up and left the job clean and tidy. I would definitely recommend this company.

I find Red Van Plumbers to be extremely efficient and the Plumbers they send out on house calls are very helpful, polite and professional. I will always wait for an appointment with Red Van, over and above going somewhere else. They are worth the wait!

Had my annual CH boiler serviced by them and it was a happy experience, will certainly use them again.

Two different Red van plumbers have now done work for us. Work ranged from simple replacements of worn parts, to resolving a complex boiler problem, and the servicing of an underfloor heating system. All work was completed well, appointments were kept, and work was neatly done.

I used Hepplethwaites Red Van Plumbers for a new boiler, pump and powerflush. All the work has been done to a high standard and the plumbers were reliable.I am happy with the quality of the equipment installed. When I initially had the boiler replaced I was advised I probably could get away without having a powerflush. In the end this turned out to be a false economy as my pump was found to be silted up and had to be replaced so I had the powerflush done later on. Whilst I had some issues with these aspects with Hepplethwaites after the boiler installation, I was happy with the way they were dealt with. The only outstanding issue I have is that Hepplethwaites do not provide an emergency service after an installation and I think that should be considered, even if it is outsourced, to give customers peace of mind. In my case, a problem occurred on a Friday night and I was left ringing round other emergency plumbers for advice as Hepplethwaites were not open until Monday. The plumber who eventually handled the problem and the subsequent pump replacement and powerflush was good to "work with" as he explained everything as he went along and that is important to me, particularly as mine is an older house and there are more issues to consider than in a more modern house.

Friendly engineer, left shoes outside apartment (impressed) explained what he was doing, finished work, tidied up, all round job well done.

I only came across Heppelthwaite by chance last year after a series of poor experiences with other suppliers. I had a number of boiler issues in my own home and two apartments I rent out in Beaconsfield. On each occasion an engineer attended the same day or within 24 hours and my tenants reported that the engineers were helpful and courteous and went to great lengths to explain the fault, how it may have been caused and how they were going to repair it. I received the same professionalism and courtesy on each occasion I telephoned their head office staff. I commend and highly recommend them!

As usual, there was a slight delay in arrival due to unscheduled Emergency by previous customer. The Engineer efficiently/meticulously carried out all required maintenance, including replacing an expired CO2 Detector. This Company has always been helpful and supportive; a necessary and comforting addition to the basic requirement for safety through regular annual servicing. Again, 'Well Done' RedVan Plumbers (Heppelthwaite)

Had a drip from the un vented hot water tank which turned out to be the steel tank failing due to age. We did get a second opinion which verified the problem. To analyse and fix the problem took several visits, but Red Van were always helpful and pleasant to deal with and dealt very quickly and fairly (no charge) with a related issue after the installation. Would use again for sure.

I contacted Red Van via email on Tuesday morning for a service and had an appointment for the next day within a few hours. Tyler came before 10 the next morning and had the boiler serviced within the hour. He also got me a quote for a new boiler within 24 hours. Really efficient and reasonably priced service would definitely recommend

Ollie Hogg visited twice, initially to investigate my non-functioning heating. Ollie managed to restore the heating and returned the following week to service the boiler. Whilst doing this, he also discovered a leak, which he was able to rectify. The service from Heppelthwaite was really prompt and efficient and Ollie was very helpful and pleasant throughout. I will have no hesitation in contacting Heppelthwaite again this year when my boiler service is due. I have used them before and they have always been excellent. The office staff are always courteous and go that extra mile to try to help and to fit in appointments around my schedule. Great service!

I had my LPG boiler serviced again this year by Alan Haslar. As before he did a thorough job, giving movable parts a good clean and checking outside pipework and thermostat which had caused problems last year. Alan is courteous and very knowledgeable and leaves the house as he finds it! Linda, Berkshire

After having one of the team round back in February whereby a pipe wasn't connected on our brand new flat our floors were damaged. They accepted liability however since then have had little contact and have tried to haggle the settlement. After 6 months there's been no resolution. Avoid these people!

This firm turned a pre-existing heating and plumbing nightmare into completely updated and fully efficient working systems, on time and on budget. All achieved in an atmosphere of total cooperation, courtesy, and reliability. If you decide to employ them try to get Sean in charge, he takes no prisoners with his team and he really knows his stuff and achieves results.

Happy to have Heppelthwaite back. The new boiler moved from one wall to another & was fitted in a difficult area. Although not all the pipe work was moved, as originally discussed, the end result works. Catherine who originally visited was helpful & non pressuring in her manner.