Helpful and “can do” attitude
The drain carrying our waste kitchen water collapsed under our kitchen floor. The engineer re-routed the waste water thus avoiding the need to dig up flooring. An engineer came on the same day as we first contacted red van plumbers. He was very much a “can do” character and gave us confidence in the company. We received a quote the very next day which we accepted. We did have to wait a month for the work to be executed but it was well worth the wait. The work was completed in one and a half days.
Customer in Buckinghamshire
Posted on 14/12/2021
, work completed 02/12/2021
Recommended
Great work, on time and very reasonable.
This company have done several small jobs over the past four years. Every time the plumber has turned up on schedule, completed the work very effectively and left the place spotless.
Customer in Buckinghamshire
Posted on 16/04/2021
, work completed 12/04/2021
Recommended
New Boiler Installation
Very Pleased with the service from start to finish, and seems to be a very professional Firm. Paul done an excellent job of installing the boiler and Nicky from the office kept me updated throughout the whole process. I would recommend Heppelthwaite Red van plumbers for a job well done and after sales service. Its been years since I have dealt with a company like this one. Excellent overall and keep it up and thankyou.
Customer in Slough
Posted on 19/11/2020
, work completed 04/11/2020
Recommended
A good reliable company
Glad to find Hepplethwaites are now in my area, having used them in West London. Problem identified and fixed very efficiently. And very good customer service, keeping me well informed at all times which was greatly appreciated.
Customer in Buckinghamshire
Posted on 14/11/2020
, work completed 10/11/2020
Recommended
Annual Boiler service
Good service, carried out service effectively, provided me with a service record electronically on the spot and left the area clean and tidy.
Chris in Windsor and Maidenhead
Posted on 09/11/2020
, work completed 04/11/2020
Recommended
A good job well done.
The ladies I spoke to on the phone were very pleasant and efficient and the plumber went out of his way to do a good job and save me money. I would happily use this firm again.
Customer in Buckinghamshire
Posted on 30/10/2020
, work completed 28/10/2020
Recommended
Excellent work,all areas of the project carried out as agreed
From first contact, all personnel were professional, courteous and listen to my views. Always arrived on time, involved me as needed and at the end of the working day, left my home clean and tidy. A big thank to everyone, happy to endorse your working.
Customer in Greater London
Posted on 27/10/2020
, work completed 19/10/2020
Recommended
Good work
Work done quickly and authoritatively. Knew what he was talking about. Disappointed that he arrived late, outside the agreed 8-12 time slot, and that I was not called to say that he would be late.
Customer in Windsor and Maidenhead
Posted on 23/10/2020
, work completed 22/10/2020
Recommended
Excellent service
Service and vale replacement was done on time without issue, engineer was polite and efficient and did a great job as far as I can tell. Would recommend.
Customer in Buckinghamshire
Posted on 19/10/2020
, work completed 16/10/2020
Recommended
Gas safety check
I have used this company for years to service my gas appliances. They have always been knowledgeable, reliable, helpful and polite.
Customer in Greater London
Posted on 19/10/2020
, work completed 07/10/2020
Recommended
Excellent service
Great service we had an emergency and they sent a plumber and he sorted it, and then took a lot of effort to find a replacement piece for a very old shower. Both plumbers were excellent, polite and considerate. Thank you will use again.
Customer in Windsor and Maidenhead
Posted on 26/09/2020
, work completed 22/09/2020
Recommended
Annual boiler service
The plumber was polite,friendly and competent. He also looked at my controller and cylinder and topped up the levels accordingly. The only criticism I have is that I think he should have worn a mask!
Customer in Surrey
Posted on 15/09/2020
, work completed 10/09/2020
Recommended
Great service - quick work, very clear communication
After an emergency leak we needed support quickly, and we got it! Speedy first visit to put in a temp repair, and then very clear communication on what was needed to repair. Pricing was clear and repair was done the following day all at the agreed price. Great quality work and great service, would recommend.
Customer in Buckinghamshire
Posted on 15/09/2020
, work completed 06/08/2020
Recommended
Boiler service/repair
Prompt, efficient and courteous engineers. Reasonably priced service/repair to my boiler which hadn't been serviced for a while and had a stuck pressure relief valve. Will definitely recommend and use again.
Customer in Buckinghamshire
Posted on 11/09/2020
, work completed 09/09/2020
Recommended
Very good work by Steve. The new boiler was fitted and tested.
Steve arrived early and the new Worcester boiler was fitted in good time. He cleared up and left the job clean and tidy. I would definitely recommend this company.
Customer in Buckinghamshire
Posted on 10/09/2020
, work completed 13/08/2020
Recommended
Always a pleasure
I find Red Van Plumbers to be extremely efficient and the Plumbers they send out on house calls are very helpful, polite and professional. I will always wait for an appointment with Red Van, over and above going somewhere else. They are worth the wait!
Customer in Buckinghamshire
Posted on 10/09/2020
, work completed 08/09/2020
Recommended
Very good service
Had my annual CH boiler serviced by them and it was a happy experience, will certainly use them again.
Customer in Buckinghamshire
Posted on 27/08/2020
, work completed 27/08/2020
Recommended
Reliable, professional and efficient.
Two different Red van plumbers have now done work for us. Work ranged from simple replacements of worn parts, to resolving a complex boiler problem, and the servicing of an underfloor heating system. All work was completed well, appointments were kept, and work was neatly done.
Customer in Hertfordshire
Posted on 26/08/2020
, work completed 06/08/2020
Recommended
Good service all work done to a high standard
I used Hepplethwaites Red Van Plumbers for a new boiler, pump and powerflush. All the work has been done to a high standard and the plumbers were reliable.I am happy with the quality of the equipment installed. When I initially had the boiler replaced I was advised I probably could get away without having a powerflush. In the end this turned out to be a false economy as my pump was found to be silted up and had to be replaced so I had the powerflush done later on. Whilst I had some issues with these aspects with Hepplethwaites after the boiler installation, I was happy with the way they were dealt with. The only outstanding issue I have is that Hepplethwaites do not provide an emergency service after an installation and I think that should be considered, even if it is outsourced, to give customers peace of mind. In my case, a problem occurred on a Friday night and I was left ringing round other emergency plumbers for advice as Hepplethwaites were not open until Monday. The plumber who eventually handled the problem and the subsequent pump replacement and powerflush was good to "work with" as he explained everything as he went along and that is important to me, particularly as mine is an older house and there are more issues to consider than in a more modern house.
Customer in Windsor and Maidenhead
Posted on 12/08/2020
, work completed 06/08/2020
Recommended
Megaflow service
Friendly engineer, left shoes outside apartment (impressed) explained what he was doing, finished work, tidied up, all round job well done.
Customer in Greater London
Posted on 04/07/2019
, work completed 19/07/2002
Recommended
Consistently efficient, polite and fast response!
I only came across Heppelthwaite by chance last year after a series of poor experiences with other suppliers. I had a number of boiler issues in my own home and two apartments I rent out in Beaconsfield. On each occasion an engineer attended the same day or within 24 hours and my tenants reported that the engineers were helpful and courteous and went to great lengths to explain the fault, how it may have been caused and how they were going to repair it. I received the same professionalism and courtesy on each occasion I telephoned their head office staff. I commend and highly recommend them!
Doc, Buckinghamshire
Posted on 14/06/2019
, work completed 10/06/2019
Recommended
Annual Boiler & Assoc. components Maintenance
As usual, there was a slight delay in arrival due to unscheduled Emergency by previous customer. The Engineer efficiently/meticulously carried out all required maintenance, including replacing an expired CO2 Detector. This Company has always been helpful and supportive; a necessary and comforting addition to the basic requirement for safety through regular annual servicing. Again, 'Well Done' RedVan Plumbers (Heppelthwaite)
Customer in Greater London
Posted on 14/05/2019
, work completed 03/05/2019
Recommended
Good Job
Had a drip from the un vented hot water tank which turned out to be the steel tank failing due to age. We did get a second opinion which verified the problem. To analyse and fix the problem took several visits, but Red Van were always helpful and pleasant to deal with and dealt very quickly and fairly (no charge) with a related issue after the installation. Would use again for sure.
Customer in Buckinghamshire
Posted on 07/04/2019
, work completed 25/03/2019
Recommended
Super efficient and fast last minute service
I contacted Red Van via email on Tuesday morning for a service and had an appointment for the next day within a few hours. Tyler came before 10 the next morning and had the boiler serviced within the hour. He also got me a quote for a new boiler within 24 hours. Really efficient and reasonably priced service would definitely recommend
Customer in Slough
Posted on 06/02/2019
, work completed 02/01/2019
Recommended
Repair and Boiler Service
Ollie Hogg visited twice, initially to investigate my non-functioning heating. Ollie managed to restore the heating and returned the following week to service the boiler. Whilst doing this, he also discovered a leak, which he was able to rectify. The service from Heppelthwaite was really prompt and efficient and Ollie was very helpful and pleasant throughout. I will have no hesitation in contacting Heppelthwaite again this year when my boiler service is due. I have used them before and they have always been excellent. The office staff are always courteous and go that extra mile to try to help and to fit in appointments around my schedule. Great service!
Customer in Buckinghamshire
Posted on 29/01/2019
, work completed 21/12/2018
Recommended
Boiler Service
I had my LPG boiler serviced again this year by Alan Haslar. As before he did a thorough job, giving movable parts a good clean and checking outside pipework and thermostat which had caused problems last year. Alan is courteous and very knowledgeable and leaves the house as he finds it! Linda, Berkshire
Customer in Windsor and Maidenhead
Posted on 26/11/2018
, work completed 19/11/2018
Recommended
Damage to floor after flood and no resolution
After having one of the team round back in February whereby a pipe wasn't connected on our brand new flat our floors were damaged. They accepted liability however since then have had little contact and have tried to haggle the settlement. After 6 months there's been no resolution. Avoid these people!
Lealea
Posted on 21/08/2017
, work completed 21/08/2017
Prompt - extremely professional
I ask especially for Darren as he always does excellent work, and understands our boiler. Thoroughly recommended.
Valerie, Middlesex
Posted on 20/06/2016
, work completed 20/06/2016
Recommended
Excellent boiler service
I had a gas boiler service carried out by Darren Buinn. Darren was very polite and did a great tidy job. Thanks.
Sarah, Berkshire
Posted on 13/06/2016
, work completed 13/06/2016
Recommended
OUTSTANDING PROFESSIONAL EXPERTISE AND RELABILITY
This firm turned a pre-existing heating and plumbing nightmare into completely updated and fully efficient working systems, on time and on budget. All achieved in an atmosphere of total cooperation, courtesy, and reliability. If you decide to employ them try to get Sean in charge, he takes no prisoners with his team and he really knows his stuff and achieves results.
BADNEWSMAN
Posted on 11/06/2016
, work completed 11/06/2016
Recommended
Wonderful job
Darren was very professional and friendly. As I am an older lady it was comforting.
Gloria, Middlesex
Posted on 31/05/2016
, work completed 31/05/2016
Recommended
Excellent service.
Have used Heppelwaite for years. Brilliant boiler & radiator installation and continued service engineers.
Trudy, Middlesex
Posted on 31/05/2016
, work completed 31/05/2016
Recommended
Polite and professional.
Boiler service today, can't rate highly enough! I'm not made to feel ignorant, Darren asks questions, listens to the answers and responds with respect and politeness. Always willing and go the extra mile, they do want the customer to be satisfied. No hesitation in using Heppelthwaites again, they were brilliant with all our boiler/heating problems last year, had the expertise to diagnose first time!
Sheila, Middlesex
Posted on 20/02/2016
, work completed 20/02/2016
Recommended
Prompt & professional service
Polite, prompt and efficient service. The engineer also gave good advice about our boiler and Honeywell Portable Room thermostat.
Susan, Buckinghamshire
Posted on 20/02/2016
, work completed 20/02/2016
Recommended
Good Work
Happy to have Heppelthwaite back. The new boiler moved from one wall to another & was fitted in a difficult area. Although not all the pipe work was moved, as originally discussed, the end result works. Catherine who originally visited was helpful & non pressuring in her manner.
Gillian
Posted on 28/01/2016
, work completed 28/01/2016
Recommended
An all-round exemplary performance
As a chartered engineer and consultant with extensive building services experience, I am well placed to judge this company's performance. The job was surveyed and an estimate produced within days of my request. The work was carried out to a very high standard with minimal disruption and mess. The hole in the wall where the previous place penetrated was fitted in with matching bricks and is now virtually invisible. Recommended without reservation
Ian, Buckinghamshire
Posted on 16/10/2015
, work completed 16/10/2015
Recommended
Exemplary service
Routine annual service of gas c.h. boiler carried out. This was carried out efficiently, at the agreed time and date and at the cost given beforehand. I have used this firm for several years now for service and repairs and have always been pleased with the work carried out.
Michael, Middlesex
Posted on 11/05/2015
, work completed 11/05/2015
Recommended
My Review
Clinton, Berkshire
Posted on 14/04/2015
, work completed 14/04/2015
Recommended
Boiler Service
Quality workmanship. Outstanding value for money. Excellent customer service. This is the ONLY company for me when it comes to my home heating & plumbing needs. They have been providing me with exceptional service since 1998 and I will never, ever leave them. This company goes the extra mile and more for their customers...... highly qualified, punctual, courteous engineers and friendly, helpful office staff all providing a fantastic service. Engineers get the job done in a timely and efficient manner and leave all areas clean and tidy. Thank you Tom, Maria and Stacey!
NumberOneService
Posted on 09/04/2015
, work completed 09/04/2015
Recommended
Which? Local Review
Needed the boiler replaced. The estimator was with us for about an hour discussing the options for the new boiler and possible upgrades to the heating system overall. All the snags that might occur and changes required due to legislation were outlined which gave us confidence that the job would not be skimped. The estimate was the highest but it was well worth the price. The fitter was punctual, very nice and did a clean, neat and tidy job with no problems occurring. We have since had the boiler serviced again with a prompt and efficient visit. All settings were correct so no work needed. Received a discount on the callout charge because of this.
NeilD
Posted on 09/12/2014
, work completed 09/12/2014
Recommended
Fantastic Service
Heppelthwaites came to service my water tank & boiler. Whilst here they also took the time to look at a few other problems which they fixed. Very prompt, professional & helpful.
Lesley, Buckinghamshire
Posted on 21/10/2014
, work completed 21/10/2014
Recommended
My Review
Christine, Buckinghamshire
Posted on 01/10/2014
, work completed 01/10/2014
Recommended
Good service
I used JF Heppelthwaite for a few pieces of work, to fix my shower,change our toilet seat and to install a new toilet in our downstairs bathroom. Ian came a few months ago, he was punctual and reliable. Overall a good service.
SVerdy
Posted on 27/08/2014
, work completed 27/08/2014
Recommended
New Washing machine
I used Heppelthwaite for installation of my new washing machine. I found them to have excellent customer service. Friendly and very reliable.
J , Berkshire
Posted on 27/08/2014
, work completed 27/08/2014
Recommended
Which? Local Review
Booked a boiler check on moving to a new house. The engineer arrived on time, was incredibly knowledgeable and finished by confirming all was working and that the boiler was in good nick with evidence to prove it all at a reasonable price. An excellent service overall.
mcandrews28
Posted on 11/11/2013
, work completed 11/11/2013
Recommended
Which? Local Review
SQUIGLY
Posted on 15/07/2009
, work completed 15/07/2009
Recommended
Which? Local Review
Needed to have a replacecment part on my boiler and after this had been done, quickly and efficently I then had the boiler serviced, again quick, efficent and both jobs were fairly priced. Will be using them again.
pgibbsgbr
Posted on 11/05/2009
, work completed 11/05/2009
Recommended
Which? Local Review
Very Efficient & Friendly family owned business - Extremely good with "Pensioners"!! Quick to help with emergency call outs. Work force very Pleasant and Tidy workers.
Which? Trusted Traders Consumer
Posted on 26/03/2009
, work completed 26/03/2009
Recommended
Which? Local Review
I used this company to install a new boiler and a bathroom. They were very professional. Not the cheapest but installing a new boiler is something I wanted to have done in a way which I was confident with. They were a personal recommendation to me. I liked the fact that they kept to their appointment times as well as were flexible over what was being asked of them.
pcharrigan
Posted on 22/03/2008
, work completed 22/03/2008
Recommended
Which? Local Review
Priced reasonably, turned up on time for both estimating jobs and starting jobs, clean & tidy, finished on time. One minor problem fixed promptly & courteously. Excellent attitude.
John, Alton
Posted on 01/09/2006
, work completed 01/09/2006
Recommended