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Home Counties Pools & Hot Tubs

4.9

104 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed

About

Established in 1983, this year we celebrate 40 years of trading from the same site here in Horsham where the Hillier Garden Centre hosts our mult award winning show centre, all of which serve to recognise us as one of the most established swimming pool and hot tub companies in the South of England. Winners of numerous industry awards for design, construction and retail excellence we pride ourselves in the fact we have both the experience and ability to complete any installation professionally and with pride in our workmanship. We assure you of a pleasurable buying experience and exceptional customer service and after care.
In addition we offer a comprehensive service embracing refurbishment, maintenance, servicing, water treatment, filtration, heating and the supply of a full range of pool and spa accessories.

Our multi award winning show centre features two full size Cacade Pools, an indoor heated Endless Pool , demonstration safety covers and one of the largest pool and hot tub stores in the UK.

What we do

  • Building construction contractors

    • Swimming pool construction
  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool cleaning
    • Swimming Pool installation
    • Swimming Pool service & Maintenance
  • More Services

    • swimming pool maintenance
    • swimming pool builders

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
104 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Installation of an Abriblue swimming pool cover
Customer Service
Quality
Value
We have always found the team at Home Counties extremely helpful, with an understanding of our needs so as to provide the correct product at competitive rates. They have an excellent blend between customer service and professionalism with intimate knowledge of their suite of products. Craig and Jill with Mark and the rest of the team are a powerful force and we have no hesitation in recommending Home Counties.
Peter & Liz in West Sussex Posted on 30/07/2021 , work completed 01/07/2021
Pool heater installed- great knowledge and service
Customer Service
Quality
Value
Craig and his team did an excellent job installing an air source heat pump for our swimming pool. What made Craig stand out was his advice on first exploring options to fix our previous gas heater. At the risk of doing himself out of a sale, he recommended an engineer who was a specialist in the type of heater we had. Once that specialist had confirmed that the heater was a write-off then Craig was able to advise on a replacement, which we’re very happy with. Would highly recommend it to anyone.
Liam Posted on 25/07/2021 , work completed 04/06/2021
Endless Pool
Customer Service
Quality
Value
Both Craig and Mark have been very helpful from the trial swim right through to the installation. Despite delays due to Covid and shipping we were kept informed at all times. The installation process was highly efficient and we are delighted with the end result and would highly recommend the team.
Peter & Caroline in West Sussex Posted on 23/06/2021 , work completed 28/05/2021
Swimming pool installation
Customer Service
Quality
Value
They did a great job from beginning to end. Scoping the pool installation project was easy due to Craig’s experience and helpfulness. They started on time, and ran pretty much to schedule despite some serious weather. Most importantly the whole team genuinely cared about the quality of the pool they were building for us, communicated and coordinated effectively, and were pleasant to have around onsite. The handover was also good and well thought through. I believe I have a good chance of keeping the pool in good condition because of it. Thank you.
Customer in West Sussex Posted on 18/06/2021 , work completed 16/06/2021
Excellent team
Customer Service
Quality
Value
Home Counties fitted our pool with a new liner including the Roman end. They did an excellent job which was finished on time and and at the competitive price quoted. They are just so nice to deal with and I would not hesitate to recommend them. They do a great job of looking after our pool. Well done Craig and team.
Customer in Surrey Posted on 20/05/2021 , work completed 09/04/2021
Great customer service.
Customer Service
Quality
Value
Endless pool. From start to finish we received excellent service. Due to the pandemic we obviously experienced delays,but were kept up to date with progress. Would be very happy to recommend.
Customer in Surrey Posted on 15/05/2021 , work completed 20/03/2021
Good Service
Customer Service
Quality
Value
Home Counties gave me good advice and guidance before installing a heat pump. Delivery and installation was on the agreed the agreed date, went well on the day, and they rang a couple of weeks later to make sure that everything was ok. Good service!
Customer in West Sussex Posted on 26/04/2021 , work completed 28/02/2021
Hot tub purchase and installation
Customer Service
Quality
Value
We purchased our hot tub from Home Counties and were incredibly impressed with the whole service; a great team consisting of Craig, Mark and all the others behind the scene. We had the chance to visit the show room in the summer and had a home visit to ensure we were purchasing the right tub for us; we actually ended up upgrading purely because the size we originally chose would not suit our heights!! The installation day was earlier than expected; it went smoothly with a great team of guys, including the delivery, craning it over the house and the engineers setting it up! We would highly recommend Home Counties; from purchase, delivery and to their ongoing following support.
Customer in Surrey Posted on 22/01/2021 , work completed 15/12/2020
Air-source heat pump for pool
Customer Service
Quality
Value
We needed a new heater for existing pool and received quotes and advice from several suppliers. Home Counties were by far best service, and competitive on costs, so we selected them. Pre-delivery advice and then delivery & installation were excellent. Friendly team that clearly takes pride in their well deserved reputation.
Customer in East Sussex Posted on 14/01/2021 , work completed 09/07/2020
Fantastic team!
Customer Service
Quality
Value
Home Counties installed a swimming pool for us at our new house (we had previously bought one from them many years ago in the old house). We cannot praise the team enough. Craig and Gill manage things smoothly, unobtrusively and efficiently and are fantastic ambassadors for the company; the small specialist team on site built the pool to our exact specifications (even changing a couple of things as we went along). Everything ran like clockwork and the pool was finished on time and exactly on budget. All the members of the extended team (people with specialist skills that Home Counties have worked with for many years) are a delight to have around and we were actually sad to see them finish! Cannot recommend them enough - great work!
Customer in Surrey Posted on 08/12/2020 , work completed 27/10/2020