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Trusted Traders

Home Team Service Limited

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4.8

18 Reviews

About

Home Team are a local company which specialise in boiler replacements, heating repairs, plumbing services, and boiler servicing.

We cover a wide area which includes Sheffield, Doncaster, Wakefield, Chesterfield and Mansfield. This list is not exhaustive so call our offices to see if we are able to assist you.

Our experienced, highly competent engineers are all Gas Safe Registered and trained so that you are assured of a professional boiler installation service

We are accredited installers for Worcester Bosch and Ideal and can offer warranties up to 12 years in length.

Whatever your boiler installation needs, Home Team can help you so call us today on 0800 644 6750 (0114 438 18130 from a mobile) to arrange a FREE no obligation quotation.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Gas emergencies
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services

Customer reviews

4.8
18 reviews
Customer Service
4.8
Quality
4.8
Value
4.7
Sort by
Boiler got fixed - at twice the quoted price! Very disappointing
Customer Service
Quality
Value
I rang and described the problem in some detail - it was clearly an electrical problem. That didn't stop Home Team despatching (and subsequently billing for) a gas engineer, who concluded in the first few minutes that he was not qualified to address the problem. In due course another engineer called, but he also felt lacking in experience to definitively analyse the problem. He rang his boss, who then spoke to me and advised that replacing a zone control valve "would probably solve it, but I can't guarantee it". "How much?" I asked, given the tentative nature of the "fix". "£100 all in" he said. The good news was that the boss' hunch was right, and it did fix it. But Home Team decided I should be billed £198. When I queried it, they failed to respond for several months as my emails went into their spam - they just kept chasing for payment and I kept asking for clarification. Eventually I got a convoluted explanation that avoided answering my question but reducing their demand to £165. I've paid them £120 - being £100 inflated by 20% for whatever (VAT? Doesn't everyone pay VAT?) and hope that will be the end of it. Who knows? Not recommended for repairs - as they don't do the work themselves, they just place the work with engineers, and clearly their communication channels are not properly connected.
Customer in South Yorkshire Posted on 12/03/2020 , work completed 22/07/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 30/03/2020)
Home Team always appreciates feedback from its customers whether it is good or bad. We do not however appreciate a review that is littered with inaccuracies and lies. At point of contact, the client specified they had ‘heating but no hot water’. At no time did the client specify they wanted an electrician. Furthermore, if they did want an electrician then why did they not contact an electrical engineer in the first instance rather than a Gas Safe company? Home Team can also confirm and prove that details of our pricing policy was provided to the client at point of initial contact. At no time was a price of £100 given over the phone. Our pricing is based on an hourly rate for each engineer and outlined to the client. This was confirmed in the ‘Job Description’ emailed to the client at point of booking. Where we believe the client is attempting to undermine Home Team is when the initial engineer attended, he determined an electrical fault. He (correctly) asked for a second opinion from another heating engineer and both agreed the same. It was not until this point that an electrician was booked for the job. Despite the fact he has a fully working boiler, Home Team only asked for the electrician’s invoice to be covered, a copy of which was sent to him for transparency. Only part of the invoice has been paid. After everything we did he has now decided to write such an inaccurate review. I hope the client in question is ashamed of his actions especially in such uncertain times
Conversion from gravity fed system to combi boiler
Customer Service
Quality
Value
I recently had my heating and hot water system upgraded from a gravity fed system and separate heating boiler, to a combi boiler. Home Team came out within days of initially making contact to quote for the work. One of the main issues within my property was that my previous system ran on a gas pipe which was too narrow to run a modern combi boiler. I had been told by previous contractors that I would have to have my kitchen and living room floor removed to install a new gas pipe, which put me off even having the work done due to additional expenses. However, this wasn't an issue to the Home Team who installed the pipe via the crawl space under the house, saving me money and disruption within my house at the same time. The Home Team were able to work around our schedule when installing the boiler and the work was done quickly and efficiently by Tom. He was very clean and tidy. One thing I was impressed with was that plastic sheeting was used through the house as not to get dirt etc. on our carpets. I felt comfortable and confident leaving Tom in the house while I went to work. The Home Team were very responsive to any emails I sent about the work and even agreed to do a little additional plumbing work at short notice. Once the work was completed, I promptly received all relevant documentation relating to the boiler installation via email. We also received a surprise bouquet of flowers from the Home Team which we thought was a lovely touch. Thank you Home Team.
Richard Posted on 24/07/2018 , work completed 24/07/2018
Great Service All Round!
Customer Service
Quality
Value
Having recently purchased our first property, we soon realised that we wanted to remove the old back boiler and gas fire and update the heating to a combi boiler. Tom visited the property to provide some advice on how we may be able to achieve this - he was very informative and ultimately advised that re-routing the gas to the kitchen and installing a combi boiler there was a potential solution. Russell then provided a quote for the works, which included the installation of an Atag Boiler. The quote seemed to be very reasonable, especially given the extent of the work required to remove the old heating system and redirect it to the kitchen. The engineer, Marcin, arrived promptly on the day work was scheduled to commence and was very professional and knowledgeable. He worked tirelessly and took care to preserve the condition of the property, especially impressive given the extent of the works involved. Overall, we are really delighted with the results and would definitely recommend Home Team to our friends and family. Great value and fantastic service.
Mr Wilson Posted on 08/07/2018 , work completed 08/07/2018
New boiler , radiators & piping
Customer Service
Quality
Value
Home team have been brilliant from start to finish , Tom did a fantastic job neat tidy worker ! The estimate time & price was bang on ! Would recommend to others, great team . And a lovely surprise gorgeous bouquet of flowers for choosing home team thank you !
Louise Harman Posted on 01/06/2018 , work completed 01/06/2018
Excellent and professional job
Customer Service
Quality
Value
Very happy with the installation of a new boiler and 5 radiators. From start to finish very informative, helpful and professional service from firstly Russel who came round for the Home visit to Rob, Connor and Josh (hope got names right!) to do the install they were very efficient, professional and arrived on time and worked hard to get the job done. Pleased I went with Hometeam and would personally recommend given the service I received.
Gavin Rowan Posted on 06/04/2018 , work completed 06/04/2018
Spot on Service and Fast
Customer Service
Quality
Value
I took three quotations from three different companies for getting a new boiler fitted. One competitor, although the cheapest, their initial service provided were by far the worse (they didn't call me back when they said they would, turned up late, no apology for being late or forgetting calling backs, provided the quotation a week and a half later than they said they would etc). Home Team who were the most expensive of the three (only by a little bit) were by the far provided the best initial service. They turned up exactly at the time they stated (none of this between 8am and 2pm business), were polite, respectful, said they could sort out a problem with my toilet as well, and quoted 2 days for the job. Due to wanting to make sure the job was done right I went with Home Team. In regards to the actual work, again they turned up right on time, completed what they said they'd do, tidied up, were respectful, were polite, and finished the job in one day. It wasn't a rush job as well, as they chose to stay later than they needed to so they could finish it that day. Glad I went with them and confident in regards to the work that they did.
Roy2018 Posted on 16/01/2018 , work completed 16/01/2018
Simply the best.
Customer Service
Quality
Value
Having used Home Team previously to replace my boiler system for a Which? Best Buy Worcester Bosch and been delighted with their work, it was a no-brainer to get a quote from them when we decided to up-grade our bathroom. It was a complex job including taking the walls back to breeze blocks and replace the bath with a walk-in shower. Right from the planning and advice, the timely and professional installation and even the attitude and behaviour of the tradesmen, we were overwhelmed with Home Team's service. We would have no hesitation in recommending them to anyone who required work of the highest quality and needed advice and guidance that can be trusted implicitly. We don't wish to go overboard, but Home Team deserve some sort of award for completing two projects for us to such a standard. When, next year, if we save enough pennies, we will not get quotes to replace our kitchen, we will go straight to Home Team.
Govan Posted on 10/12/2017 , work completed 10/12/2017
A truly Innovative Company
Customer Service
Quality
Value
I worked for a high-tech plumbing company a number of years ago. I'm sorry to say I witnessed a certain indifference towards customers from certain individuals. When it came to replace my central system in my house, I made sure I got a number of quotes to make sure I found a competent company. All the companies except Home Team wanted to route the gas piping underneath my floorboards which would have involved a lot of mess and inconvenience. Darren suggested we routed the piping through the loft and fit the new boiler in what was the former airing cupboard. I can honestly say that Darren and the rest of the team did a first rate job at a very competitive price with state of the art products. It is also great to know that there is also a 24 hour helpline in case you have any sort of problem. I have some additional plumbing work in the new year and won't be considering using anybody else except them. It makes a refreshing change to find a company these days that genuinely takes pride in their work and offers exceptional customer satisfaction. Well Done everybody. David Becker Doncaster
David Becker Posted on 01/12/2017 , work completed 01/12/2017
Excellent & Exceptional Boiler Installation
Customer Service
Quality
Value
We contacted Home Team for a boiler installation quote. From our initial enquiry, they contacted us the same day, and arranged for an engineer to come round. Within two days of our enquiry we were sat with an engineer discussing our options about where to have a new boiler fitting. He was professional and very knowledge in the services and products available. He shared his own experience with boilers and gave us sound advice. He gave us options and suggestions and was very friendly throughout the conversations. Within a day of the visit, we received a quote. There was no pressure in making a quick decision, no hassle with telephone calls etc. At this point, we were very impressed with the service we'd received so far, we placed our order with Home Team. We received a installation date within a two week window. The estimation for the job completion was 2 days and they completed it in two days - no hassle. Overall, we were very impressed with the customer service, information and quality of work carried out. Once the work was complete, two days later we received a bouquet of flower from Home Team to say thank you for giving them the work. Such a lovely gesture to thank their customers and would definitely recommend Home Team to friends and family. A great job and your engineers are a credit to you.
Mistry Posted on 23/10/2017 , work completed 23/10/2017
Excellent Service
Customer Service
Quality
Value
A great service from the team - from advice on which boiler was best for us, right through to the day of installation and beyond. Russell came to visit us twice to ensure that our replacement boiler would fit with the plans for our new kitchen. Before we even gave the go-ahead for the work nothing was too much trouble. On the day of the installation Darren and his colleague were great - clean, tidy, polite and patient with our very excited Labrador! Helen provided prompt and efficient responses to all our questions before and after the installation. An all round excellent service from a local team!
Michael Hellewell Posted on 29/09/2017 , work completed 29/09/2017