HUG specified and installed a whole new central heating system, replacing individual electric panel heaters. The initial salesman, Shawn was very friendly and hassle free, and provided a very cost competitive quote. Able to plan in work dates to suit ourselves. The engineer, Chris was fantastic and were very pleased with his work. He was very courteous, friendly and ensured he obtained clarification from us when needed but mainly was able to effectively install the heating system without issue. He went above just installing the system by ensuring it was aesthetically pleasing and neat was well. Finished work in scheduled time and now enjoying a warm house!

We contacted HUG when our boiler broke down based on recommendations online. They delivered at every opportunity from our initial call with polite customer service to the surveyor who came to see us. The engineers who came to see us were early and were very thorough with their work and ensured we were happy before leaving. Boiler has been running over a month now and we are very happy.

I would not be getting these people to fit your boiler. Surveyor told me they would arrive at 8am as they need to be here all day for the “power flush” my fitters eventually turned up at 1 pm no power flush. Two radiators need bleeding. One radiator left full of gunge which will need disconnecting and flushed, even though I told the so called fitter before he left. House left in such a mess when I complained I was met with deafening silence. They do not care about you once they have your money 🤬

Employed ‘Hug’ to replace our boiler system and they went to great trouble to design the system and give a detailed specification and explanation of the desired solution. Fitted it over a couple of days in November and the guys were superbly professional and did an excellent job, not leaving until both they and we were 100% happy. Couldn’t recommend them highly enough - a pleasure to deal with Chris and Luke was a great fitter - both worked very hard indeed and were extremely professional at all times.

Chris arrived on the stoke of 8am, quickly and quietly surveyed the work areas and got straight on with the job. Apart from making sure he had a hot drink while he was working, and his occasionally checking on radiators, we would hardly have known he was in the house. He carried out the work scheduled in our quotation carefully, thoroughly and considerately. He explained what he had done, provided us with all operating and maintenance manuals and made sure that we were fully aware of the operating instructions. The system is running perfectly and we've already been able to adjust the DHW temperature to suit prevailing conditions. We are absolutely delighted with every part of the service we have received from HUG Ltd and would have no hesitation in recommending them to others for the quality of their product, workmanship and customer care.

Very friendly. Communication throughout very efficient. Installer knowledgeable and very conscious of social distancing and other COVID requirements. Would definitely recommend.

Ordered full central heating including boiler and 7 radiators, the 2 installers arrived dead on the allocated time and got straight to work after giving me clear guidance on what would happen including how to move my kids around to kept in line with the covid guidance. Both were polite, helpful, and they never stopped for to days. I have had a few traders come to my house this year and some were rude, disrespectful and dishonest but these 2 from HUG were spot on, good manners and respectful to all my family and worked around me as I was running virtual courses online in my living room. Would definitely recommend the service.

Installer Tom did a nice job. Lovely straight runs of pipeworks and he cleaned up after himself as he worked. It is wonderful to have reliable heating and hot water again! I’m not particularly happy with Chris who came round to quote for the job. He didn’t tell us, or the installer, that the existing boiler cupboard would be too small for the new boiler. And he could have warned us that the water would be turned off for a few hours.

We required a new Ideal boiler fitted, A very pleasant young fellow called Danny arrived earlier than promised (no problem) and immediately set to work. He was very friendly and helpful The job seemed to be done in no time. Cleaned up and left everything tidy, then spent some time explaining the new thermostat. Job well done thank you. Dennis Wilcockson

The heating surveyor visited the premises on the 28th may as promised he explained the options we had recommended the Ideal logic 30 and what work they would do, he said they could fit one on the 30th -05-2020 . on the Saturday morning the engineer turned as stated took out the old boiler and installed the new one keeping us informed as he went along as to what he was doing. He was professional and polite at all times. before he left he made sure every thing was cleaned up and left as he found it. What impressed me was that they offered me a five year service for £250-00 and the boiler comes with a 10 year warranty for ten years. I recommend the Hug Home utility Group Ltd to any potential customer.