I contacted Ray after reading the very good reviews on Which? Trusted Traders. I sent him (and 2 other professionals) a photo of the rear of the house showing the work required: replacing the over 100 year old barge-boards, which had seen better days! Ray and another Which? Recommended trader replied very quickly, but the third one never did, which I found surprising. His quote seemed very reasonable and the description of the work, in a few words, totally adequate. So, I asked him to do the work. Ray came to the house to see the work involved de visu and confirmed it was straightforward. The work was slightly delayed due to adverse weather conditions, but Ray kept me informed of the situation by texts and calls. The job itself was done in no time at all: an hour! I couldn’t believe it! The 2 workmen who came were obviously very experienced and the fact that the old barge-boards were already coming apart from the wall, probably helped! They did a very neat job. Everyone was very polite and friendly and it has been a pleasure to deal with Ray: always courteous, efficient and easily contactable via texts, emails or calls. The only thing which could be improved on is the tidiness! The workmen did take away the old wood, but left behind quite a few debris in the alleyway and on the scaffolding boards. As I was worried that, when removing the boards, the debris would end up clogging up the gutters, the scaffolders very kindly helped and brushed them away, but it wasn’t their job!