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Endorsed by Which? Trusted Traders

Homewood Heating and Plumbing

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4.8

9 Reviews

About

Homewood Heating & Plumbing is run by a local experienced and reliable Which Trusted Trader and Gas Safe registered engineer and plumber near Welwyn Garden City. Our central heating and plumbing services cover all types of work including boiler servicing & boiler replacements, plumbing repairs & emergencies, new radiator installations, central heating servicing, Combi boiler installations, new hot water cylinders, Megaflow installations, new showers & shower repairs.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Underfloor heating
  • Bathroom fitters

    • Bathroom refurbishment
  • Plumbers

    • Unvented cylinder installation and maintenance

Customer reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
9 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Expensive but cured the problem
Customer Service
Quality
Value
My boiler had an "ignition lockout failure" so I asked Milton to repair and service it. He agreed to start the following day but then cancelled due to other work overrunning. He arrived on time 3 days later. I felt that the 2.5 hours to diagnose the fault and perform some of the servicing was a little long, somewhat due to unrelated chat. Milton ordered the part and agreed to install it when I returned from holiday. It took an hour to install it and complete the servicing which was fine. Problem solved. Milton did not accept credit cards and requested a money transfer was made that same day. He then sent daily reminders. I had a few questions concerning the bill: The part cost £328 but I was charged £360 - the additional cost was for collecting the part. I was charged £100 for the one hour to complete the servicing and install the part which I thought was a little steep. I paid the bill under duress.
Customer in Hertfordshire Posted on 14/10/2021 , work completed 12/10/2021
The trader replied (on 22/10/2021)
I told the client from the outset that a boiler breakdown and boiler service were 2 separate and independent jobs, as a boiler service is not possible without the boiler initially functioning correctly. Charges were explained: breakdown £80 for 1st hour then £40 thereafter + vat. The boiler service is always £100 + vat. The initial diagnosis took some time due to making telephone calls to both the boiler manufacturer technical team and also merchants who originally told me parts were no longer available on this 13yr old boiler. Thankfully parts were eventually located and ordered. Meanwhile, I was carrying out extra work to the boiler as it hadn’t been serviced in 13 yrs according to the customer! I did work and checks I would not normally do for the standard service charge ie. Strip out and clean the burner. Also, the working environment was sub-optimal as I had to work in a very confined space in an outside storage room compromised by miscellaneous items. Any conversation we had together not appertaining to the boiler issues were not charged for and I deducted the time. I even told the client that. At this point I charged £140 plus vat for 2.5 hr work. For my second visit, I spent an hr of my time picking up the required part from the merchant, drove to the client, made good repairs and continued with the service which took another 1.5 hrs. I charged another £100 plus vat as originally agreed. A small mark-up on goods to cover time. He didn’t want to pay more than £40 for the 2nd visit!
Trustworthy Methodical and Fair
Customer Service
Quality
Value
Milton was quick to come and quote for the New Hot Water tank replacement and was available the next working day to complete the work promised at a fair price - very pleased.
Customer in Hertfordshire Posted on 08/01/2019 , work completed 07/01/2019
Responded quickly
Customer Service
Quality
Value
Milton responded quickly to my phone call. He repaired our boiler efficiently and the cost was very fairly priced.
Harcourt Posted on 12/07/2018 , work completed 12/07/2018
Very knowledgeable - fab job!
Customer Service
Quality
Value
Having had the boiler recommended by two other plumbers, Milton found the fault quickly & repaired so saved us a fortune. Plus I have confidence in his excellent knowledge and this was shown by an excellent quality job.
Helen, Hertfordshire Posted on 02/03/2017 , work completed 02/03/2017
Prompt, professional, fair price as usual
Customer Service
Quality
Value
Milton arrived when expected, did the job professionally and as quickly as could be expected. We have used him for small jobs (changing tap valves today) as well as fitting Aqualisa showers etc. Recommend him to anybody
Alan, Hertfordshire Posted on 21/10/2016 , work completed 21/10/2016
Brilliant job
Customer Service
Quality
Value
Milton was extremely helpful and enabled us to get our heating working when other supplier (British gas) said it couldn't be done! Also friendly & nothing in too much trouble.
Which? Trusted Traders Consumer Posted on 20/06/2016 , work completed 20/06/2016
Reliable, work-proud, good value
Customer Service
Quality
Value
Contacted Milton with 4-5 issues that had accumulated. He responded quickly, arranged a date/time and showed up promptly. Gave excellent advice on his first visit and fixed some issues on the spot (we now have hot showers, yay!). We used Milton a further two times since then to service our boiler and replace a macerator. He is thorough, a good communicator, and clearly takes pride in doing a good job. Would use him again and I recommend him.
Which? Trusted Traders Consumer Posted on 15/05/2016 , work completed 15/05/2016
Reliable & Trustworthy
Customer Service
Quality
Value
Very Happy! Milton was reliable and trustworthy. He checked my gas system and serviced the boiler.
David, Hertfordshire Posted on 04/05/2015 , work completed 04/05/2015
Boiler service
Customer Service
Quality
Value
Milton did a good job servicing my boiler. Happy to recommend him.
Sue, Hertfordshire Posted on 18/03/2015 , work completed 18/03/2015