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Endorsed by Which? Trusted Traders

Hot Water & Central Heating Limited

Profile thumb hwch sig

52 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed


We are heating installation specialists.

Our web site will give you a better idea of our work, especially the 'Gallery' section, where you can see actual examples of solutions we have employed in customer properties, together with a description of the work.

We work every day installing the following;

- gas boilers (domestic and large domestic/light commercial)
- oil boilers (domestic and large domestic/light commercial)
- LPG boilers
- Direct water heaters including Rinnai
- warm air systems (gas, LPG and oil)
- zoned heating control systems (inc iPad and iPhone)
- water pressure boosting solutions
- unvented and heat store hot water
- underfloor heating
- Heritage oil fired Cornish ranges
- Honeywell Evohome and Hometronic controls

We are;

- Gas Safe registered domestic, commercial, warm air, LPG
- OFTEC registered for oil installations
- Worcester-Bosch accredited installer
- Vaillant accredited installer
- Honeywell Evohome Installer Network accredited
- Lennox Warm Air

What we do

  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • Gas installers

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Radiators and central heating
  • More Services

    • warm air systems
    • oil
    • gas and lpg

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

52 reviews
Customer Service
Sort by
Very professional
Customer Service
We had a 40-year-old back boiler serving a 50-year-old ch and dhw system that had been extended and adapted countless times. it was clear the boiler was reaching the end of its reliable life, so we asked Simon Davies from Hot Water & Central Heating Ltd to quote for stripping out the old system and fitting new piping, rads and the most modern boiler possible in a different part of the house, on another floor. It would also mean running a new gas mains from the meter all the way through the house and upstairs A major project, starting virtually from scratch in fact. Simon's very detailed quote, packed with good advice, came in almost £3000 cheaper than anyone else's, but above all, it was his painstaking and confident explanation of the challenges the job faced that convinced me he was the best man for it. Simon and his team, Ricky-Lee Regnier and his son Brad, arrived when they said they would, carried out the work in a neat and professional manner, all with the minimum of disruption, and smoothly adapted as they went along, to get around all the many problems they encountered along the way. I was very impressed with the standard of their work and the skill with which it was executed. At the end, I have a new ten-radiator system, constant hot water and a powerful shower I could have only dreamed of. Highly recommended.
Michael in Greater London Posted on 05/10/2021 , work completed 13/08/2021
Excellent expert work and great value
Customer Service
Review I came across Hot Water and Central Heating Ltd. when I was researching our problems with poor cold water flow and the inadequate performance of our boiler. Simon, the founder and MD of the company, responded promptly and in plain English to my enquiries and helped me to gain an understanding of the complex issues and options. He visited and inspected our installation and discussed and advised us. He provided a comprehensive and competitive quote very soon after his visit. Due to the demands of other contracts and the impact of Covid 19 he could not commit to a start date straight away. I was impressed that he would not take my deposit payment until we could agree a date. Even then it was a very modest proportion of the total contract sum. Simon and his colleagues arrived promptly on the first day and over 4 days installed a new gas supply pipe, a new more powerful Worcester Bosh combi boiler, undertook a power flush and fitted a large accumulator tank. The work was completed to a very high standard with the absolute minimum mess and disruption. We are delighted with the results. We have much better hot and cold flows. Showers are no longer affected when other taps are opened and the house is much warmer. Thanks and well done Simon
Customer in West Sussex Posted on 12/11/2020 , work completed 06/11/2020
new boiler installation
Customer Service
Our cellar was flooded and boiler needed replacing as a result. Simon provided a proposal, but more than that spent an hour in the evening before submitting a proposal, just to get our immersion heater working, which was impressive re customer service. His knowledge and experiencer shone through in the estimate, and having selected HWCH we were very impressed with the professionalism, experience and quality of work. Our central heating system now has never worked as well as it now does, and I have no hesitation in fully recommending HWCH for work on central heating systems.
Customer in Greater London Posted on 14/12/2019 , work completed 12/07/2019
Poor technical advice
Customer Service
Extremely disappointed with the poor quality of technical advice received. The service included advice which in part was technically wrong and recommended work which was not required. Significant additional cost was incurred in order to get further independent advice and get to the facts of the situation with my boiler.
Customer in Kent Posted on 06/09/2019 , work completed 08/01/2019
The trader replied (on 13/09/2019)
I would like to thank this customer (a dual boiler service in a rental property) for settling our invoice in full. It was a shame he chose to withhold his address and make a small business wait for 9 months. I am genuinely disappointed we did not meet his standards, but am relieved to be paid.
Innovative solution, brilliantly executed
Customer Service
We thought we wanted a simple change off boiler but it proved to be much more problematic with our very old system. However, Simon spent some time with us and came up with an innovative solution that we would never have thought of and after accepting his very detailed quotation, the work started. It proved to be challenging but after a few days we had the perfect system for us, beautifully hidden away and using much of the existing infrastructure. We now have a system that provides everything we expected and a great deal more. The plumbing is a work of art and the Honeywell Evohome control system is a revelation that lets us control what is happening throughout the house, throughout the day. Brilliant job!
Customer in Surrey Posted on 01/05/2019 , work completed 04/04/2019
clever and effective solution
Customer Service
For a long time we had wanted to move the boiler out of our 1st Floor bedroom, ideally into the cellar, but had been advised by various companies that this would be either too difficult or impossible. Simon came round and quickly came up with a neat and ingenious solution that was well thought through, making much use of existing pipework and minimising impact on the internal fabric of the house. He promptly provided a detailed quote that clearly identified and explained the various elements of the project. The team then implemented the scheme quickly and efficiently with minimal disruption or mess. The new system is working very well and we are very pleased with every aspect of the experience. Would commend HCHW for their professional knowledge, practical expertise, and approach, and happily recommend them to others.
Customer in Greater London Posted on 30/04/2019 , work completed 26/04/2019
Replacement boiler
Customer Service
Excellent service and very helpful. Quick to quote, with a detailed breakdown of costs for parts and labour, and a guarantee. A prompt installation. Would certainly recommend.
Customer in Surrey Posted on 28/01/2019 , work completed 17/10/2018
Great work and commitment from the whole team
Customer Service
Simon and his team were superb from beginning to end. They fitted a new external boiler, including re-routing the pipe work and also fitted a new Honeywell Evohome system. They were polite and courteous and very knowledgable. Would definitely recommend to others.
Customer in Kent Posted on 21/12/2018 , work completed 04/12/2018
My review
Customer Service
Fitted new boiler, flushed system. It was done on time and to budget. Trader was explanatory, helpful and polite.
Michael, Surrey Posted on 20/11/2018 , work completed 20/11/2018
Complicated heating system in difficult to access area
Customer Service
The central heating and hot water boiler was malfunctioning and started to overheat. This turned out to be due to inadequately fitted pipes leading to and from the boiler to the tank in the loft and vice versa. Simon rectified it in very difficult circumstances because both loft and where heating pump and pipes are situated are very difficult to access. It appeared that gas was leaking from a molten part inside of the boiler too. Simon was very fast in diagnosing what was wrong, and scheduled a repair as soon as he was able to. He completed the job in difficult circumstances and long past normal working hours to ensure my system was running again. He left the site very tidy and is a pleasure to have around. I recommend him highly!
Marie-Louise Rabe Posted on 12/10/2018 , work completed 12/10/2018