Humphrey & Crockett Ltd

We went to Humphery & Crockett after being recommended to us by a friend. From start to finish we were so impressed by their professionalism and knowledge. The staff were wonderful and explained all about the Wood Burner, how it worked to get the best from it. They then moved the old Wood Burner to our cabin in the garden, this was all done in one day. The team who done the work were very professional and very clean and tidy. On completion we were given a pack with all the warrant-and how to get the best from the Wood Burner, and on going care and maintenance. We had A follow-up visit from Kyle today, very professional.

From the initial contact through the survey and the installation I am thoroughly pleased we chose Humphrey & Crockett for our new wood burner. I was impressed with the professionalism and knowledge of all concerned. The area was well prepared to allow the work and kept clean afterwards. Efficient and pleasant. The work was done according to the quote. On completion I was given guidelines with the warranty and on how to make the best use of the wood burner and ongoing care and maintenance to make it last a long time.

We recently had a new wood burner liner hearth and fire surround installed and we have been absolutely delighted by the pre-installation visit plus the installation and follow up advice. Truly excellent.

Fantastic company, Kyle our point of contact was knowledgeable, responsive, informative and we felt like we could trust him immediately. The install team were just as impressive and went above and beyond when installing our wood burner. We can’t praise Humphrey and Crockett enough, thank you.

Humphrey & Crockett fitted a log burner for us last Spring and we were so delighted with both the log burner itself and the service H&C gave us that we had another one fitted last month. They were totally professional, polite, courteous and did a first class job in clearing up after themselves. I could not recommend them more highly and would not hesitate to use them again.

Very professional job with 2 operatives who were very polite. Operatives ensured everything was covered and kept clean, very helpful regarding use and care etc.

We always wanted a wood burner and when we approached a supplier several years ago they informed us that we needed to arrange a gas safe trade to de-install our incumbent gas fire before we could look at getting an installation. Fast forward three years and we decided to look again at wood burners due to the gas prices increasing, this time we went to Humphrey & Crockett, Kyle was extremely informative, very helpful and also said that they would complete all works, including the de-install, all we needed to do was choose a wood burner. Sam and Gavin (who completed our work) were professional, helpful and very respectful of our home; they completed the work in very good time with minimal inconvenience to us. The complete process with Humphrey & Crockett was faultless and I would like to take this opportunity to thank them for their excellent work from start to finish. We are very happy with all aspect of this project, and I absolutely would recommend these guys.

Having contacted Humphrey & Crockett Ltd regarding the supply and install of a wood pellet burner for my home, the experience start to finish was very professional. From the initial conversation on the phone, throughout the survey, quoting, installation, right up to the phone call an hour or so after the completed install to make sure everything was to my satisfaction. Not to mention the quality of the product, the neatness of the install and friendly nature of all the staff I dealt with. Would highly recommend.

I called Humphrey and Crockett to get my boiler serviced and they managed to fit me in at incredibly short notice. Within two days Adam arrived with his apprentice Owen. Adam as usual answered my questions and not only serviced the boiler but did a few other things whilst he was here. He is incredibly knowledgeable and did a first class job. I would highly recommend Adam and his team if you are looking for perfection and reliability. I would have no hesitation whatsoever in recommending Adam at Humphrey and Crockett and will be calling them again if I need any advice. Thanks so much Adam. Mel

We are very happy with the service we received. The whole team are very professional. Kyle helped us to decide which log burner would best suit our situation. We have a bungalow with no existing fireplace or chimney but he visited us and talked through our options. The stove and flue were fitted in a day and the chaps were polite and helpful and they left the place clean and tidy. Kyle visited the following day to check on the installation and talked us through lighting the log burner etc. All in all an excellent company. We would not hesitate to recommend them.