We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by

Which

?

Trusted Traders

J P R Digital Appliances LTD -Samsung Service Centre

Profile thumb capture

4.3

6 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Having problems with your Samsung Home Appliance?

If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair.

You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.

https://www.samsung.com/uk/support/email-technical-question/

https://www.samsung.com/uk/explore/samsung-within/our-brand-story/

https://www.which.co.uk/news/2020/03/what-to-do-if-your-washing-machine-breaks-down-during-coronavirus-isolation/

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.3
6 reviews
Customer Service
4.3
Quality
4.3
Value
4.2
Sort by
Shocking Repair Service
Customer Service
Quality
Value
I booked a repair service through Samsung as my out of warranty American style fridge freezer started chiming intermittently, though working (cooling) well. Their authorised repair centre JPR Digital sent an engineer, who wasn’t able to witness the fault (as I said, the beeping starts and stops at irregular intervals) but said the freezer was probably overloaded and the door didn’t close well, recommended emptying it a little and was happy to send an invoice for £108 for this invaluable advice. As the chiming didn’t stop even after removing the shelves, I booked another appointment. This time we took a video of the chiming and the front display. When the engineer came back, the fridge was again silent but we were able to show the video. Just looking at the video and WITHOUT DOING ANY OTHER CHECKS AT ALL, this time the engineer said the PCB was gone but as the part was not available any longer, we basically need a new fridge. JPR Digital were very unwilling to give me the part number but after a long argument they did and it’s actually readily available on the secondary market, though maybe not directly from Samsung. It seems Samsung (and by proxy, their engineers) is only interested in selling you new products and not repairing the older ones, which is horrible for the environment - so much for planned obsolescence! Do not book any repair services with them beyond the warranty period - you’ll pay a call out charge and get no fix!
Customer in Greater London Posted on 13/04/2021 , work completed 12/02/2021
A Which? Trusted Traders staff member replied on behalf of the trader (on 16/04/2021)
We are sorry to hear that you are disappointed by the fact your appliance could not be repaired. Sadly on rare occasion this is the case. Your fridge had an intermittent fault, so as I am sure you can appreciate these types of faults are not easy to identify. When the engineer came back on the second visit and saw the video he could identify that this was indeed a signal problem caused by the PCB. As the part for your fridge was not available a report was submitted to Samsung so they could offer you an alternative resolution and would be discussed with you in a private matter. Even though you may have found parts on the internet, these are not from our official source and cannot be guaranteed for safety or quality. As a Samsung Authorised Service Partner we cannot fit parts that are obtained elsewhere. I can assure you we repair thousands of appliances each year and have excellent feedback direct from Samsung who monitor their partners for service and quality.
Endorsement Reference
Customer Service
Quality
Value
Water dispenser repair
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference Reliable service company
Customer Service
Quality
Value
Quick friendly, effecient and honest
RB66, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference Faulty Samsung fridge freezer fixed
Customer Service
Quality
Value
Our fridge freezer broke down and an engineer came out within a few days. He quickly identified that there were two faults with the appliance and replaced the parts that day. I was very impressed with the service and the engineer was very friendly and helpful.
Lesley B, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Professional and very friendly
Customer Service
Quality
Value
Called out to fix fridge and washing machine (when it rains, it pours...) , the engineer practiced good social distancing and wore a protective mask. The engineer immediately diagnosed the issue with the fridge and took a full report promptly sent directly to Samsung. He serviced the washing machine then checked over the dryer without even being prompted :) Lots of helpful maintenance tips, I would thoroughly recommend their service. Thanks.
Customer in Greater London Posted on 26/04/2020 , work completed 24/04/2020
Prompt, efficient service.
Customer Service
Quality
Value
Urgent call to fix a fridge that stopped working overnight. Despite the ongoing Covid-19 crisis, they were able to accommodate a same day request (no extra charge) and provide assurance of their working practice, to ensure adequate social distancing. Jason (the engineer) was very efficient, had the right part available, and the job was done very promptly and efficiently. Amount charged was as expected. I would recommend their service. I would use them again, although I hope nothing breaks and I don't have to!
Customer in Kent Posted on 06/04/2020 , work completed 06/04/2020