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Trusted Traders

J Stevens Roofing & Guttering

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
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4.6

24 Reviews

About

Welcome to J Stevens Roofing and Guttering. We are a well established business with many years of experience in providing customers with reliable solutions to every aspect of roofing and guttering. We are based in Surrey and offer our services throughout this area and all surrounding areas. Our expertise can be applied to the requests of domestic and commercial customers.

Our team of highly trained professionals are able to undertake a wide range of roofing and guttering tasks. We are reliable, qualified and confident. Our aim is to provide each and every customer with a high standard service that is both unrivalled and great value for money.

Over the many years we have worked within the industry we have developed our business and gained a strong reputation for our high level of workmanship. The majority of our new customers are referred to us by our previous customers. We are proud of the excellent reputation we have achieved and work to uphold this status.

What we do

  • Roofers

    • Chimneys
    • Flat roofing
    • Guttering, fascias and soffits
    • Cladding
    • Emergency roofing service
    • Lead work
    • Roof and skylights
    • Rubber roofing (EPDM)
    • Tiled conservatory roofs
  • Chimney builders, liners and specialists

  • More Services

    • roof repairs
    • new roof
    • roof leaks

Customer reviews

4.6
24 reviews
Customer Service
4.6
Quality
4.7
Value
4.6
Sort by
Poor communication when follow-up needed
Customer Service
Quality
Value
Sadly like most of the 'professional' contractors in this country that I have had to deal with, once the work has been done and paid for, there is just no commitment to customer service. I must say that the original work done was quick and as quoted but a fault appeared with the guttering work where the horizontal section has come away from the down pipe connector. Since the work is guaranteed I tried to contact Mark but to no avail as follows: Emailed - no reply. Text message to first number on invoice - no reply Text message to second number on invoice - no reply Contact via form on website - no reply Telephone to private residence - spoke with someone who said that Mark would be in touch but alas... 3 days later and still no reply. As of today, some 3 weeks after initially contacting, I am yet to have a reply and the guttering is still not working as it should.
Customer in Surrey18/08/2019
Happy to recommend
Customer Service
Quality
Value
Last Summer Mark and his team completely replaced the slate roofing on our house, including the bays, and also refurbished the flat roofs of the dormers. They arrived on time, Mark kept us informed and quickly resolved any problems we had. He kept to budget and also included a few extra repairs in this. We have had no concerns over the winter and are pleased to recommend Mark and his team.
Customer in Surrey29/06/2019
Swift Roof Fix Just Before Christmas
Customer Service
Quality
Value
We discovered a broken roof tile was the cause of damp in one of our walls just before Christmas. We had a vision of going through Christmas with the broken tile and bad weather but J Stevens managed to fit the repair in the week before at short notice. The quick turn around, rapid work and quick fix was very much appreciated by my wife and I.
Customer in Greater London12/01/2019
Complete roof replacement, new facias, soffits, guttering, downpipes, new garage roof
Customer Service
Quality
Value
We were very impressed with the excellent customer focussed approach. From the first visit, Mark was very thorough and professional , he explained all issues, suggested various options, explained the benefits of each option and provided a very competitive quotation with a detailed and transparent breakdown of costs. All work was carried out to the highest levels of workmanship using best quality materials and all concerns were dealt with immediately in a professional, no quibble manner and communication during the whole build was excellent. The team were very polite, worked quickly and delivered what was promised. We are delighted with the work carried out and the way in which it was carried out. Our neighbours have also been very complimentary about the quality of the work and the way the team engaged with them and ensured that all disruption was kept to a minimum. Having had the house valued by a local estate agent after the work was completed, we have been advised that the value of the house has increased. We would not hesitate to recommend Mark and JStevens. We do not expect to need a new roof on this house for many years, in the event that we move and need any roofing services our first call will be to JStevens.
Customer in Surrey10/01/2019
Excellent Roof Repair
Customer Service
Quality
Value
Mark and everyone involved was courteous and professional - and friendly - at all times during the work and afterwards. The roof repairs included replacing crumbling concrete fillets with lead flashing to the parapet walls and chimney stacks to the front and rear of the roof, replacing any damaged tiles at the same time. Everything was completed on time and the job left clean and tidy. Mark arranged to do some additional work that was needed to complete the job properly, which he didn't charge for as he said he had given me a quote for the work and stood by it. That kind of integrity is rare and very much appreciated. Mark is also open about contacting the company after the work is completed in case of questions and is keen to maintain a positive relationship.
Customer in Greater London10/01/2019
Roof repair carried out swiftly and without fuss
Customer Service
Quality
Value
We had a hole in the roof caused by some damaged/missing tiles and also an area of cracking to the rendering of our house, a combination of which had caused water to come into the house. Mark came on time to provide an estimate, explain what was needed and provided the estimate quickly. The estimate represented good value compared to others we received and the work was done on time and to a good standard. We would use this company again in the future.
Customer in Surrey09/01/2019
Re-leading two sides of Fulham Roof
Customer Service
Quality
Value
J. Stevens turned up on time, were very polite and hard working and did an excellent job re-leading the two sides of the front roof in Fulham. They left the site clean and tidy, having finished their work on time. I would recommend them and also Mrs Stevens, who runs the office, as she is polite, helpful and efficient in letting you know what's happening at any stage. CG
Customer in Greater London09/01/2019
Re-roof and guttering
Customer Service
Quality
Value
Mark and his team couldn't have been more professional and quick to respond. They did a great job (rebuilt our flat roof and replaced the guttering to the rear of the house). Tidied up on a daily basis and did the job quickly and on time. Mark arranged the scaffolding, at a competitive price, and its removal. When the guttering needed tweaking, after heavy rain, and the scaffolder knocking the end off, Mark returned promptly and fixed the problem without question. I have no hesitation in recommending J Stevens Roof and Guttering and will definitely use again, should the main roof need work.
Customer in Greater London08/01/2019
Excellent service.
Customer Service
Quality
Value
Excellent service all round. A timely and competitive quote for repointing ridge tiles and valley gutter fillets. Work executed on agreed date with no fuss or bother and everything neatly cleared up afterwards. A great team to deal with - customer focused throughout.
Derek, Surrey19/09/2018
Excellent
Customer Service
Quality
Value
Most efficient and professional. Customer service excellent. Would thoroughly recommend.
Which? Trusted Traders Consumer14/09/2018
Good job done
Customer Service
Quality
Value
Prompt, courteous. Job done as required.
Jill, Surrey13/07/2018
Professional, knowledgeable and quality work
Customer Service
Quality
Value
I asked J Stevens to give me an opinion and quote for repair or replacement of the guttering on a house I have recently moved into. Mark arrived as agreed and explained what the issue was. It was arranged to replace the guttering and the work was completed promptly and to what seems a good standard, and is guaranteed for 10 years. I would happily recommend Mark and his company.
Kay Vaughan29/10/2017
Good work , prompt, highly recommend
Customer Service
Quality
Value
Replacement of guttering section and soffit repair. Mark was professional gave acceptable quote and said would do work on following day. Next day arranged fir one of his workers (Eddie) to come and do work. my calls were always returned and questions answered. Eddie was friendly and worked hard even through rain showers. He did what looks like a good job and I recommend then highly. I would certainly always call them for any future work.
Which? Trusted Traders Consumer27/07/2017
Highly recommended
Customer Service
Quality
Value
Excellent prompt service highly efficient.
Eric, Surrey14/11/2016
Very satisfied
Customer Service
Quality
Value
I am very satisfied with the work done by Mark and the team. Mark was very approachable, patient and understanding and willing to answer any queries I had pertaining to the job in question - offering suggestions when necessary/asked for. They were tidy and careful and it is a relief to know that there is a company out there I can trust, should I need any work done in the future.
Anne, London07/11/2016
Refreshingly professional
Customer Service
Quality
Value
Mark came to sort out the leaky guttering the sane day I called him and after he worked a full day. He was a really pleasant person and did a very good job. Will definitely be using him again.
Jackie, Surrey14/10/2016
Professional and honest work
Customer Service
Quality
Value
Mark came round to see us & gave us an honest quote. He & his team were polite & helpful. They were on site for about a week & the job was completed in a professional & timely manner. They did a good job, an honest & hard working team. Would recommend.
Which? Trusted Traders Consumer10/10/2016
A good job well done
Customer Service
Quality
Value
Very happy with the job and the service provided. Wouldn't hesitate to recommend him!
Ann, Surrey09/09/2016
J Stevens Roofing...
Customer Service
Quality
Value
Punctual, courteous, contentious, great value for money and a really nice bloke...
DannyC24/05/2016
Excellent Service
Customer Service
Quality
Value
We had some roof tiles broken due to the storm, Mark and team were EXCELLENT at responding and repairing the problem promptly. Although the correct tiles have not been found Mark found a temporary solution and has promised to return once the correct tiles are found. We found him EXCEPTIONALLY helpful and would recommend without reservation.
Ms Kassam31/03/2016
recommend
Customer Service
Quality
Value
Flat roof felt needed replacing and cleared and connected downpipes. I dealt with Mark and found him very polite. He explained what needed to be done and I didn't feel pressured to use the company after receiving his competitive quote. He went the extra mile and cleared the roof gutters and fixed a couple of loose bricks in addition to doing the flat roof. It has rained since Mark has completed the work and I have not seen signs of water where I did before. Many thanks again and shall recommend this company to friends and family.
nicole14/03/2016
Prompt and reliable.
Customer Service
Quality
Value
Having been let down by two other tradesmen, it was great to have someone turn up on time and do the small job without fuss.
Michael, Surrey19/10/2015
Great customer service
Customer Service
Quality
Value
Returned my phone call. Came as agreed. Fast completion of work
Andrew, Surrey17/09/2015
Happy to recommend
Customer Service
Quality
Value
Mark and his team came to put new plastics on my gutters. I have had them back to do another job for me. Happy with the work
Billy, Mitchem01/07/2015