J.T. Cox Group Ltd

Rang 1 pm on Friday. Leak on kitchen sink. Arrived same afternoon to check problem. Returned on Monday and completed repairs. Super service. Will definitely use the Company again.

We contacted JT Cox after being recommended by friends and reading the Which reviews. After discussing work to be completed on our house I discussed having work completed at my son's bungalow. There was a problem with the heating system where although the radiators remained under warranty there were several cold spots when the heating came on. In one bedroom the radiator never got more than lukewarm and the others were hot at the top and cold at the bottom. We bled them to no avail. Then our oil engineer said it most probably needed a full system flush (something he didn’t do) as there would be thick glue-like liquid inside preventing them getting warm. When checking for work on our own home we checked to see if JT Cox did full system flushes and they did. We gave them a ring Chris Taggart came out had a look and said would be no issue. Next week Rob came and put a liquid into the system and although the weather was warm the heating system had to be left on all day for a week to circulate it through to break the glug down. Following week two more workers came back and flushed the system thoroughly. There was a problem with the pump due to the level of thick glug in there but Chris rectified that for him. Ryan and us (mum & dad) would like to thank Chris and all his staff for an excellent job. We would highly recommend JT Cox and already have. Chris has got a fantastic team of workers. Will definitely use all the time for future jobs

We used JT Cox after a friend recommended them and we checked out the Which reviews. We have a very old house built in 1924 which is on a mountain. It has communal drainage shared amongst cottages which is all at the back of the land. We wanted an ensuite putting in our front bedroom and knew it would be a problem because of the drains, and the fact we had a conservatory to the side of the house meaning no drainage could be dug around the side to bring a soiling pipe to the front. Chris Taggart came out to view and came up with two solutions with the use of a saniflo system to either go up into the attic across and down to the back of the house. Or to test the space left between conservatory and our landing window to see if a soiling pipe could go out the side. We felt so relieved when he said we had minimal but sufficient space to take it out of the house wall. They had to build this ensuite from scratch. Again lucky for us we used to have a water tank in the cupboard which has been removed but still had the hot and water pipes to it. We had joiners, plumbers, electricians, plasterers, painters all at different times following on from each other completing their part. The end result is absolutely fantastic. It’s now so much easier than having to get up in the night and come downstairs to the main bathroom. We would like to say a big thank you to Chris and all his staff. We highly recommend this company and have already passed them onto our friends.

We wanted a complete refurb of our bathroom and cloakroom and approached a number of companies to review our ideas and quote. We were not impressed by most who seemed to only want to impose their own ideas on us. Then we approached JT Cox and Chris came out to see us and listened to our requirements and our thoughts and ideas. Chris didn't try to impose his own ideas on us but told us what could be done and how our own ideas could be enhanced. George and Dave turned up to start the job which was completely stripping out the bathroom and began the rebuild. From the beginning their professionalism and attention to detail was evident, discussing problem which occur and how to overcome them and working to a standard which would satisfy the pickiest of customer. We carefully chose what we wanted in the bathroom, quality tiles and furniture, George and Dave strived to achieve the standard of work our choices deserved. The same dedication and attitude was given when refurbing the cloakroom. They also stripped out our ensuite shower in our dressing room and dealt with reinstatement as required. All waste etc. was removed properly as they have the appropriate licence. We are so pleased with the end results and have no hesitation in recommending JT Cox.

We have used JT Cox for all our Property Maintenance issues for a number of years. Our business has been in existence for 18 years and JT Cox are undoubtedly the best providers we have encountered in this time. Friendly, helpful, efficient and able to find innovative solutions when needed. Engineers are knowledgeable and work is completed in agreed timescales. Emergencies are treated as such, even out of hours. standard of work is very good, and if follow up is needed is prompt. A bonus is having someone in the Office during business hours so queries can be dealt with and appointments made. They even maintain a record of our tenants phone numbers so Gas Safety Certificates are automatically arranged when needed. The business has a "family” feel to it despite a significant number of employees. Cost of work is reasonable and fair.

After spending £2800 on a new boiler, I phoned saying the system is very noisy with banging pipes, they sent the people who fitted the boiler, after 30 mins could not fix the problem, so another fitter arrived who claimed it was my tap that was at fault. After they left the banging still exits, and I was charged yet another £99, and insulted by the manager Chris, who has clearly no customer service skills. Very sad, ripped off pensioner, please beware out there.

My boiler broke down in the last cold spell and was subsequently condemned by my breakdown cover. I was told that they could fit a new boiler in 3 weeks. Enter J.T. Cox I phoned them on a Tuesday explained the problem they gave me a price and came on Friday the same week and fitted a new boiler. The fitters were very quick and efficient and have down a brilliant job. The price was lower than my insurance company was going to charge me for the same boiler. This was the 2nd time I have used this company and would recommend it.

I was charged £90 by JT Cox ltd to exchange a £4 light switch in a house I rent out. this was a simple exchange as the house had been rewired a few years earlier. When the invoice arrived via my Agents I queried the charges, which they tried to justify with an extortionate 'call out' charge. They were not 'called out' and certainly didn't respond with any urgency, but fitted the job in with other works in the area. After some 'toing & froing' finally agreed to may a gesture £10 refund on a bill that had been paid by the agent. It then took over 5 months to sort out a minor refund with the agents. It is highly unlikely I would use these again for work at any of my properties.

We have just completed a full "back to brick" bathroom refurbishment in our 1930's 3-bed semi-detached house. The whole process was completed to an exceptionally high standard and the quality of workmanship was second to none. Special mention must go to George and Dave who were diligent, patient, and as it turned out perfectionists. The project was not without its challenges primarily because none of our walls or indeed the floor were straight and true. This is where J T Cox came into their own, every problem was met full on; options were given and we were able to make informed decisions. I am sure we were not the easiest clients JT Cox have ever had, however, our expectations were met and superseded. I am certain we could have had our refurbishment done more cheaply, however, I am a firm believer in the adage " you get what you pay for" and with this in mind, primarily because of the quality of the work carried, out the bathroom has paid for itself in terms of the value it has added to our home. Thanks to Chris and his team, we have absolutely no reservations in recommending them to carry out work on your property.

We’ve recently had a new boiler, bathroom extension including total refurbishment, all completed very professionally by J.T. Cox Group Ltd. From the initial planning and design to completion, high standard of work carried out throughout the project. Fully informed every step of the way, very polite and courteous staff. Many Thanks to all concerned especially Rob, Dave, George & Luke for their hard work, especially during these difficult times with Covid, social distancing maintained at all times. We were so pleased with their standard of work also had a radiator moved by J.T. Cox Group Ltd today. Highly recommend.