Joe's Plumbing and Heating Limited

I phoned Joe at 10.30 in the morning and gave him some information about the problem. My central heating was not working but the hot water was still working. We arranged for him to come in the afternoon after 3.30pm and I was to phone when I got home. I phoned him and he was on my doorstep in 20 minutes. He immediately knew what the problem was and it was fixed within half an hour. Joe was polite and a very nice person. I wouldn't hesitate to use him again.

Joe charges a very fair price for a boiler service in comparison to others in the local area. He is reliable and friendly and I would have no hesitation in recommending him to others. We will be getting him back to install a new rad in our kitchen.

Joe fixed our leaking boiler. He easily identified the problem with no call out charge, and came back to fix it within a week. Instead of ordering a new part, he ordered the repair kit, which saved us a lot of money. It has not leaked since. We are very happy with the work and he was friendly and got the job done quickly and excellent value for money. We will use him again should we need to.

Joe responded very quickly and was at my door in little more than an hour. He stopped the leak and returned after the weekend to replace four old valves. His charges were very reasonable. My only criticism is that it was a wet day and he did not attempt to wipe his feet before treading on my expensive carpets!

Joe was super responsive to my initial contact. He came round within 2 hours and thoroughly investigated everything. He is very knowledgeable, polite and tidy. I will definitely use Joe's services in future. Highly recommended.

Joe came only 2 hours after phoning him and immediately identified the leak and replaced the valve on the spot. He was very imformative about the problem and amiable in his approach.

Joe was recommended to me by a neighbour. Had an issue with on overflow pipe which failed to be fixed by another workman. This workman suggested there would be significant new work required. When Joe attended it was clear he was knowledgeable and constantly thinking through the issue. He came up with a solution and fixed the problem without engaging in unnecessary works.

Our boiler broke down on a cold morning. Joe came out within a couple of hours and had us up and running. He has also replaced a shower and got our underfloor heating working again when several others failed. He fit us in around other work, and we were very happy to wait for him to be available than trust anyone else. All his work was perfect and left everywhere clean and tidy. He is reliable, honest, excellent at his work and very personable. His fees are honest too. Easily the best heating engineer/plumber around.

My shower head had come off its connection to the wall and I was unable to to fit it back in. Joe identified that the shower arm had snapped, with part of it remaining within the connection to the pipe. It was necessary to remove several tiles to get this part out and fit a replacement. The work has been done to a satisfactory quality, but customer service was awful. I first sent an email on Feb 4th, which I got a prompt reply to, asking me to text him my phone number. I didn't hear anything for a week, so followed up with another text. 3 days later I got a call from Joe saying he would be at mine in 5 minutes (luckily not an issue as I was WFH and not in a meeting, although he didn't know that). Joe removed the tiles and said he'd order a spare part, but 'it won't be tomorrow' that'd he'd be back. It ended up being a month, after I had chased him up 4 times. Delays are fine if there's lots of work on, but I wasn't warned it would be that long, nor was I given the courtesy of a response to a number of my follow ups. I didn't receive a quote and can't say Joe was polite or courteous.

Joe replaced a leaking radiator from a corroded radiator. He was prompt professional and very reasonably priced. I asked him to install a bigger radiator which he did and there have been no problems. The work was cleanly done and the room is now warmer than it has ever been. I will be using him again for any future plumbing problems and have no hesitation in recommending his excellent service