Jon Jaques T/A East Dulwich Plumber

I had read all the great reviews on here and asked Jon to fit a new shower door and attend to any areas from where the shower might have been leaking. The first day we agreed on the work was a Friday before I was due to receive visitors. Jon texted the night before to say the new door was scratched and I would have to wait a while until he got a new one. We agreed on another date but he seemed constantly rushed. He took 3 hours to fit the door, less than I was expecting but the sealant was in my view poorly applied and is now over the tile surround. Also, he did not have the grout needed to seal between the tiles so used clear sealant instead. Two people have commented that the finish on the shower is not what they would have expected either, especially in artificial light where the sealant reflects the light and it is clear where it is unevenly applied and not straight. After he had gone I noticed a cap was missing from the frame I emailed him and he explained why this was but I think he perhaps could have told me this while he was here. I felt £300 labour was steep for 3 hours work and while Jon is a nice enough guy, I felt he rushed over the work and it was all a little sub-par. He also promised to get back to me over my broken toilet flush but never did. I would say Jon is probably great for emergencies or very large refurbs but it seemed to me he is too busy to do the stuff in between.

I chose Jon Jaques because of the other great recommendations on Which Trusted Trader. The job was probably the worst kind from both our points of view, relatively small yet fiddly. It initially involved repairing a leaking joint caused, we suspect by clumsy contractors doing work on the exterior of the block of apartments. However the leak was just inside the exterior wall so we had no option but to arrange repairs. Jon's work was fine and he was a great help in pointing out the shortcomings of the landlord's contractor who had to come back to rectify some of their work. I liked Jon's positive attitude, for a small job his charges were reasonable. He came when he said he would on the two occasions we needed him. I would definitely use him again.

A friend recommended Jon and I called him for what appeared to be a blocked toilet. It turned out to be a significant drainage and flooding problem. My insurers resolved the escape of water but I used Jon for the pipework and other repairs. Repairing and replacing the pipework in an old Victorian property was a challenge and he did a great job. Jon is extremely professional and knowledgeable and provided me with excellent advice during a difficult and stressful time. I would highly recommend him.

Jon responded to our emergency first thing on a Sunday morning, finding the source of a very tricky leak that had caused lots of damage yet several other professionals, including a Surveyor, had been unable to find. He carefully went around measuring floors and walls to calculate the exact spot of the spreading leak and uncovered a squashed mains pipe with a tiny fissure under the floorboards. We were very impressed with his calm determination in an emergency as it has saved us greater cost, and prevented further damage. Also a very nice guy to deal with. Highly recommended.

Jon visited us after a weekend without water on the Monday and after a few days of trial and error, countless visits and late nights he finally got the situation sorted on the Friday! Can’t thank Jon enough for being very persistent and coming out of his way for us. Not only did he fix our boiler he gave my boyfriend DIY tips too! From your fave Hither Green couple x

The pipe exiting my waste disposal unit was blocked. Jon approached the problem in a considered and professional manner and quickly resolved it. There was no mess. I have no hesitation in recommending him.

Jon replaced my kitchen tap and my bathroom basin tap quickly and efficiently. He was helpful friendly and very competent. I would definitely recommend him.

I had a leak from my shower mixer which needed to be fixed quickly. Jon not only answered to my enquiry quickly but also came around on the same day and fixed it promptly. I was worried that my job might be too small for any plumbers, so I was so pleased he responded to me very quickly. He was everything I just needed for. Fast response, great communications, and most of all a very competent professional. I'm very happy I have found him through trusted traders.

This was a small but urgent job of fixing the water pressure on a Vaillant Boiler. Jon was able to fit the work in on the same day I phoned him. He did a comprehensive check of possible causes. Luckily it was something quite straight forward so he then fixed the pressure for me and clearly explained what the problem was so I could understand and will know what to look out for and what to do when it happens again. He was friendly, communicative and professional.

My gutters are a bit difficult to get to but Jon did the job with no qualms and is extremely pleasant and efficient. It is always a worry being on my own and Which Trusted Traders have always been great.