We ordered PVC French doors and a single PVC door via the website but ended up speaking to customer service several times. The website is very good but what we ordered was slightly off-piste. We were told initially that what we wanted would be possible, only to find out a few weeks later that it in fact wasn't. This involved the issuing of refunds which did happen but only after confusion about what was owed and a slight delay. The doors arrived a week after the original delivery date but due to COVID, etc, we felt this not unreasonable. The doors seem to be of good quality and this was corroborated by the builders who fitted them. We were attracted to the company by the good website and the Trusted Trader status given by Which. Apart from a very poor customer service agent we dealt with, I believe the status to be deserved. I spoke with the agent a number of times and numerous e-mails were exchanged. The problem arose after I made the payment by phone and then requested via e-mail the next day to have the pricing breakdown explained. First he claimed that a discount had been applied when it in fact hadn't. A further request for clarity was met with the statement that it 'would be looked at in due course'. I got to the point of thinking I had been swindled. In any case, I phoned back and spoke to a supervisor and the problem was resolved. An apology would have been nice. I would recommend caution if ordering something that isn't immediately available via the website.

UPVC flat entrance door replaced by new 'composite' door to comply with fire regulations. Prompt and helpful attention by customer service. Surveyor went out of his way while here to answer questions from a neighbour who was also interested in purchasing a similar door. Completed work was entirely satisfactory.

Awful experience! I received a door with the wrong internal colour because they wrote the sign off wrong and I didn’t notice it. Refusing to offer any apology or let me return for the product for the one I actually ordered / asked for. Disgusting behaviour! Door is poor quality and they lied and said they’d recorded a conversation where I said I’d like the internal colour to be grey. Obviously this was a lie and when I asked to hear the recording I was told it ‘wasn’t available’, of course it wasn’t! Door fitting was cancelled and arrived nearly 6 weeks after it was ordered after lots of chasing. Please avoid unless you want a similar experience with 0 customer service.

Very pleased with my two new doors. Installers were very professional and completed the job at the agreed date. My thanks also to the sales team who took me through the order process. Would use again.

Excellent service from start to finish from a team of friendly professional experts. We are delighted with the door and the fitters did a 1st class job.

I recently bought a back door from Just Value Doors. It arrived with the wrong size beading to hold the door panel in. It then took 10 (yes, you read right) ten attempts for them to send me the correct beads. Each time I spoke to them they were apologetic and assured me that they'd get it right next time, but they'd either send the same (incorrect) type over and over again or a completely different type, when they did first send the correct type they were too short, then the wrong type arrived (correct length) then finally after over a month of having a drafty door they sent the correct ones. The actual door is okay. I paid extra for a thermal upgrade and was disappointed to see how thin the door panel is. I'm unsure how they have a Which? trusted trader badge. Now the door is sorted I have asked for a partial refund to reflect the amount of time I've wasted on this door but as yet I've not had a reply.

Extremely easy process—the instant online quote was the final amount I paid. Great quality door, fitted perfectly and turned around quickly.