K Design & Build received a complaint with instant request for financial reimbursement from Mr and Mrs Lloyd over an alleged fault with work that was undertaken 7 years ago. We responded to Mr & Mrs Lloyds request of financial reimbursement appropriately, we informed the client that if there were problems with work undertaken that we would need to be notified about this at the time of the problem so we could them look to start the process of a site survey where a full evaluation of the assumed fault could be made. A full survey and report would have been provided and we would look to then remedy at our own costs if there was a genuine claim. The client persisted with the claim for a lower financial reimbursement over email and an apology for the faulty works, K Design & Build responded accordingly; we would not reimburse any financial claim or apologise without the process as previously stated has been followed. The client responded with again the intent of a full reimbursement and further threats. The review that has been left is the result of a client trying to claim financial reimbursement without following the guidelines required for a valid claim, however simply on the say so of themselves and deciding to pay for additional work done without consultation with K Design and Build.