I called Mr Taylor to enquire about boiler servicing as he seems to have excellent reviews. Perhaps he was busy at the time, but he didn't appear particularly interested. He quoted £75 + VAT. A bit pricey compared to others, but you get what you pay for. I asked if he made call-out charges and he gave a firm 'no'. I then mentioned that we had a minor leak under the kitchen sink. It was probably just a seal that needed replacing but I wanted an expert opinion. I acknowledged tat he would need to see it to confirm, but IF (big if) it was as simple as a replacement seal/washer how much would he charge roughly, (and I assured him I wouldn't try to hold him to the figure). He quoted £65 + VAT. £78 just for a small rubber seal and for a few minutes of his time, of course. That seemed extortionate and it seemed to me that it was a call-out fee by any other name. But hang on, he'd just said he charge a call-out fee. His brusque manner and top-end charging put me off, sadly. He sounds really good according to his reviews, but it's not how he came across to me and I won't be using him.