Avoid this kitchen company! I do not have enough room to list all the faults this kitchen company left me with for £12k!
UPDATE JUNE 2020 – After taking this company to the Ombudsman they awarded us with the win! Their independent inspection was carried out and came to the final conclusion that “over 19 hours worth of work was needed in order to bring the kitchen up to a professional standard”. Anyone in any doubt of this can request a copy of the report. We were awarded with money to have the kitchen replaced by a professional kitchen company and goods paid and delivered by Kitchen Gallery Kidderminster. They also allowed extra funds for Gas faults, (which is out of their remit, but deemed it important) and for time wasting by Kitchen Gallery Kidderminster! We even got a new Washer Dryer direct from the manufacturer. Thank you! Not recommended! Work started 10 Sep’18. Worktops, cornice, appliances, doors/drawers, gas pipe still need serious attention (Apr’19). We have escalated to the Dispute Resolution Ombudsman. Gas leak left 12 Sep, pressure drop test was twice over Gas Safe limit (we didn’t know at time). Was boxed in & sealed so leak not detected until 13 Feb after gas smell built up. No new fittings were used, just tightened our old compression fitting on new pipe. Gas Safe investigating - we now know it should have been a new soldered joint. 3RD round of worktops faulty, still not replaced (1st were splitting. Replacement arrived already split, so alternative was fitted but not our choice. 3rd was our choice, but fading after 3 months) Upstands not fitted correctly or connected to the wall, combined with poor plastering. 2 glass splashback companies have advised they can’t fit splashbacks without rectification. Doors/drawers with dents (under vinyl), cabinet chipped. Some replaced & told others would be changed if they became a problem, now refusing (shouldn’t have made final payment!). Chipped cabinet replaced with a less-chipped one! Similarly poor quality cornices, rough edge on show. Manufacturer sales rep was sent, assured us it ‘didn’t get any better’! We have since visited 4 competitor showrooms, all far superior. Window frame damaged bringing in worktops. Flooring cut with knife during installation, 2 tiles were replaced after much debate in a few days of it being laid, but there are more elsewhere. We were sold the floor with the benefit of being able to replace individual tiles, but this is not true once adhesive is fully set. Tap had no non-return valves so syphoned water from washing machine & dishwasher (undrinkable). We complained – told we were "fussy customers"! Initially denied it was their problem (they installed)! Sub-contract plumber sent & had to persuade KG to replace. After complaint in writing & a call to KG 11 Mar they offered a meeting at showroom when closed (said they didn’t want to do emails). Which Trusted Traders advised us on 12 Mar that it was a bad idea & they should reply in writing, so we declined meeting on 13 Mar. No effort has been made to contact us in writing. Final balance was paid Nov’18, on the promise that all known defects were to be replaced if/when necessary (was meant to be in writing but not received) & notes on account. Further defects have arisen since e.g. fading worktop, warping doors (per the manufacture, can’t take steam or heat without shields, but no shields fitted). Washing machine has moved & door no longer closes. Prima oven performance is very poor (fan oven, but slower than conventional). Many items needed replacing/refitting during & after installation. A few are to be expected, but the list was significant, & still outstanding. Work initially finished on time but rushed, hence quality issues & drawn out completion. Significant doubt over longevity of products – this wasn’t a cheap kitchen, quotes from £8k.