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Endorsed by

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Trusted Traders

Kitchen Gallery (Kidderminster) Ltd

Logo on white
Profile thumb kgallery

4.6

18 Reviews

About

We are a family business with over 28 years experience.

With a Customer Service focus on quality and sensible prices, we will work with you to achieve the kitchen of your dreams.

Our showroom in Kidderminster offers a flavour of the design possibilities and our friendly, knowledgeable staff can assist you with your choices of furniture, worktops, appliances etc.

The furniture we produce for you can be made to any size and our cabinets are rigid, glued and dowelled (not assembled flat packs), made to last 25 years plus. All doors and drawers are soft close with hinges and runners. All doors come with a 10 year guarantee.

We offer a no obligation survey, design and quotation service, ensuring the best possible solution for your requirements and budget. We will be honest and professional, no gimmicks and no hidden costs.

We look forward to helping you with your projects and welcome the opportunity of having you as a Kitchen Gallery Client.

What we do

  • Kitchen fitters

    • Kitchen installation
    • Kitchen refurbishment
    • Kitchen showroom
    • Granite Worktops
    • Kitchen design
  • Bathroom fitters

    • Bathroom refurbishment
    • Accessible bathrooms and showers
    • Bathroom design services
    • Wet rooms
    • Bathroom suppliers

Customer reviews

Reviews summary

4.6
18 reviews
Customer Service
4.7
Quality
4.7
Value
4.6
Sort by
First Class
Customer Service
Quality
Value
Work was started on the day and time we were told, the team carried out the job to our complete satisfaction.
Customer in Worcestershire15/03/2019
Kitchen
Customer Service
Quality
Value
Kitchen Gallery were brilliant they did a very professional job, very tidy and everything spot on. We had moved to Leeds, and they came up and re-designed the kitchen. Nothing too much trouble. Recommend to anybody. Thank you lads.
Philip, West Yorkshire11/03/2019
Avoid this kitchen company!! I do not have enough room to list all the faults this kitchen company left me with for £12k!!!
Customer Service
Quality
Value
Not recommended! Work started 10 Sep’18. Worktops, cornice, appliances, doors/drawers, gas pipe still need serious attention (Apr’19). We have escalated to the Dispute Resolution Ombudsman. Gas leak left 12 Sep, pressure drop test was twice over Gas Safe limit (we didn’t know at time). Was boxed in & sealed so leak not detected until 13 Feb after gas smell built up. No new fittings were used, just tightened our old compression fitting on new pipe. Gas Safe investigating - we now know it should have been a new soldered joint. 3RD round of worktops faulty, still not replaced (1st were splitting. Replacement arrived already split, so alternative was fitted but not our choice. 3rd was our choice, but fading after 3 months) Upstands not fitted correctly or connected to the wall, combined with poor plastering. 2 glass splashback companies have advised they can’t fit splashbacks without rectification. Doors/drawers with dents (under vinyl), cabinet chipped. Some replaced & told others would be changed if they became a problem, now refusing (shouldn’t have made final payment!). Chipped cabinet replaced with a less-chipped one! Similarly poor quality cornices, rough edge on show. Manufacturer sales rep was sent, assured us it ‘didn’t get any better’! We have since visited 4 competitor showrooms, all far superior. Window frame damaged bringing in worktops. Flooring cut with knife during installation, 2 tiles were replaced after much debate in a few days of it being laid, but there are more elsewhere. We were sold the floor with the benefit of being able to replace individual tiles, but this is not true once adhesive is fully set. Tap had no non-return valves so syphoned water from washing machine & dishwasher (undrinkable). We complained – told we were "fussy customers"! Initially denied it was their problem (they installed)! Sub-contract plumber sent & had to persuade KG to replace. After complaint in writing & a call to KG 11 Mar they offered a meeting at showroom when closed (said they didn’t want to do emails). Which Trusted Traders advised us on 12 Mar that it was a bad idea & they should reply in writing, so we declined meeting on 13 Mar. No effort has been made to contact us in writing. Final balance was paid Nov’18, on the promise that all known defects were to be replaced if/when necessary (was meant to be in writing but not received) & notes on account. Further defects have arisen since e.g. fading worktop, warping doors (per the manufacture, can’t take steam or heat without shields, but no shields fitted). Washing machine has moved & door no longer closes. Prima oven performance is very poor (fan oven, but slower than conventional). Many items needed replacing/refitting during & after installation. A few are to be expected, but the list was significant, & still outstanding. Work initially finished on time but rushed, hence quality issues & drawn out completion. Significant doubt over longevity of products – this wasn’t a cheap kitchen, quotes from £8k.
Customer in Worcestershire10/03/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 21/03/2019)
To give a brief response to this review. The kitchen was started on the 17/09/18. We agree that there were issues with the laminate worktop due to a manufacturing fault appearing after installation. These were changed free of charge. A gas leak occurred some 4 months after completion and was found on an old fitting. A gas fitter went out and replaced the fitting free of charge. Flooring – 2 marks were found on the vinyl. The flooring company came out & rectified the problem. 1 cabinet was found to have a mark, this was replaced during installation. Some doors had marks on so these were also replaced. On 15/11/18 at 10.11am we sent a text to this customer asking if everything was complete with the kitchen. He replied at 10.36am ‘Morning you will be very pleased to hear, as we are, that the answer is yes, cheers’. The final balance was then settled which we only request on satisfactory completion, when the customer is completely happy with everything. 4 months after completion we received email stating that cabinets had been bashed, doors damaged etc. This is 4 months after the customer inspected everything in their kitchen and said everything was fine. In response to the latest email I received I rang the customer at 11.46am on 12/03/19 to suggest that we meet up to discuss the latest email. No reply was forthcoming to this offer. This case has been escalated with the dispute resolution ombudsman. We have also taken legal advice.
Family firm - Quality installation.
Customer Service
Quality
Value
Complete extensive kitchen refurbishment. materials & products supplied were of very high quality. Additional work done free of charge. Very pleasant, reliable, accommodating management and staff throughout. Quality work, no rigid rules or conditions, fully compliant with customers requirements. Satisfactory, reasonable price for job overall. A jewel of a business in todays cut throat market.
Martin, West Midlands25/02/2019
Prompt, professional.
Customer Service
Quality
Value
Fitted our kitchen to schedule and budget. Very friendly, professional staff, good craftmanship. Excellent communication and followed up by phone to see if everything was as scheduled. Wouldn't hesitate to use again or recommend to others.
Michael, Worcestershire18/02/2019
Quality fitters, quality cabinets.
Customer Service
Quality
Value
The kitchen refurbishment was carried out by friendly fitters, and was carried out in the time specified. The quality of the units was first-class. I am very happy with my updated kitchen.
Patricia, Worcestershire31/01/2019
Excellent job
Customer Service
Quality
Value
They came on date they said, removed all wall tiles/ceiling. Plasterers came, boarded ceiling and plastered room. 1 week later the Kitchen Gallery came, fitted & equipment dishwasher, hob, cooker. Very good tradesmen. Excellent job.
Christopher, West Midlands20/12/2018
Professional service, Outstanding finished result
Customer Service
Quality
Value
Full kitchen refurb, including flooring, plastering and electrics. Professional service from the first visit to the showroom, right through to the completed kitchen. The project management was exemplary, and the contractors were so skilled and professional. All work was completed on time as scheduled, and there were no surprise additional costs, everything was as per the agreed budget. The finished kitchen has exceeded our expectations, we are thrilled with it.
Jane, Bridgnorth19/09/2018
Best decision ever
Customer Service
Quality
Value
Decided on kitchen gallery for our new kitchen and have never regretted it . Great selection of good quality units and accessories and friendly helpful advice always available - excellent service from selection right through to design and fitting . The fitters arrived on time , finished on time and did a great job bang on budget . Couldn't be happier with our lovely new kitchen - big thank you to Dave ,Nick and team - we'd recommend them to anyone . Iris fox Kidderminster
Iris fox17/09/2018
Very good job
Customer Service
Quality
Value
We found them to be very helpful, in getting what we wonted, very professional they did what they said they would, finished on time good value, very good finish to the kitchen units, there workman we very good
Vicky D13/11/2017