Leakbusters Limited T/A London Boiler Company & Leakbusters

Customer called our office re an existing Stuart Turner Pump* was not pumping hot water to the loft shower room. *we did not install the pump and we have never been to this property before. We attended and checked the pump over inc the flow switches, the pump motor worked but it did not pump the hot water to the loft, we called the manufacturer for tech advice, the pump is over 10 yrs old. We drained the hot water pipe from the pump to the loft bathroom and gently pump the pipe to clear any potential debris. We connected the pump and got the hot water working to the bathroom. We checked the recovery of the loft cold water cistern (make sure it’s not emptying faster than it refills) - it was fine at the time of inspection. We informed the customer we cannot offer any guarantees on the existing 10+ year old pump and the old hot/cold water pipework due to its age, if the problem continues the pump should be changed as this was recommended by the manufacturer Stuart Turner Ltd. 7 January - Customer called our office and asked us to reattend as the problem had returned, the customer was not happy when told that this would be a chargeable visit. We advised the customer to contact the original installer of the pump and pipework to see if they offered any kind of warranty. Kind regards Ian Plumbing Expert to BBC ITV C4