I had a boiler problem. I was recommended to speak to the Managing Director and sent him some info about the boiler having broken down and leaking and he recommends it needs a new valve - doesn’t give me a quote. He’s supposedly a friend of a friend and he “would look after me!” His man turns up and fits a pressure/temperature valve and leaves after 10 minutes. He didn’t show anyone or talk to anyone, the tenant arrived 5 mins after he left (15 mins after he called him to say he was there and the tenant told him he was on his way and would be 10-15 mins) There wasn’t any hot water. The man could’ve sorted that there and then even if he had to go out and get a heating coil or whatever. I emailed and messaged the boss directly and he refused to respond unless I paid him for the valve installation parts and Labour. I explained that the boiler wasn’t fixed and I would happily pay for the work once the boiler was fixed. He refused to reply to me, sent his man round who entered my property uninvited, removed the valve and left the boiler with a screw instead which is illegal - he didn’t tell anyone, if they had turned the boiler on it could have exploded. He has since refused to respond to a single message or email. I have several properties, have never had such a dreadful experience in all my years of dealing with boiler companies. I have found a new reputable company that came round, supplied me a quote and they have replaced the boiler. So easy. Do not use this company.

The managing director responded promptly, visiting our house and providing an estimate. This was technically clear and appeared reasonable The office worked smoothly and organised for my questions to be answered and another visit from an engineer. Once I accepted the quote I was given a start and finish date which was kept to. The fitters were of a high quality and the work they carried out was to a good standard. The installation works well and I have confidence that if there is a problem the firm will arrange for a fitter to visit and rectify The trader gave a good impression and I would use them again

London Boiler Co. replaced my old boiler with a new one. This meant relocating it and extensive pipe work. I also had most of the old radiators replaced. It was rather difficult to fit the new boiler as there were no options really for where it had to go. The office staff were friendly and helpful. They kept me informed about dates. The fitters were efficient and worked very hard. The quote was reasonable and they kept to it. They did a good job and the system works. They had to fit the job in as the old boiler had been 'condemned' and we urgently needed a replacement. They came back willingly to fix a small problem. I would recommend London Boiler Co.

We're a pub and when our boiler completely stopped working it meant we couldn't open. This would have meant a massive loss of revenue for us. Leakbusters couldn't get our boiler manufacturer to attend as there was no parking outside. After I explained the urgency of the situation they sent one of their own engineers within an hour, he diagnosed the problem really quickly and unfortunately we needed a new boiler. Again Leakbusters were amazing and moved some jobs around to fit our new boiler within 24 hours. Really excellent service. They saved us from a weekend closure. The engineer was great, the guys in the office were great, and I get the feeling that even though we didn't speak, the business owner was in the background okaying these decisions to allow the work to be done so quickly. Would 100% use again.

I have requested a quote from another trader at first, but the quote was very high and they demanded changing the gas pipes despite the fact that they were mostly 22 mm (only a small 1m connection was thinner). The London Boiler company gave better price and took a reasonable approach to the pipes - the new boiler fitted into exactly the same place as the old one. Thanks for the good job.

London boiler company changed my boiler few months ago. The new boiler was installed and is fully working now. However, the person I was in contact with for the booking and payments (Sam) made the whole experience extremely difficult. She rarely replied to my emails. Her emails were written in a poor English, were unprofessional (telling me she didn't do something because she forgot to press the button!) and misleading (I asked for a specific engineer but she didn't respect that and didn't let me know someone else would come). The most obvious and outrageous issue was that she saved my bank details from the first payment (made over the phone) and used them without my knowledge/will for the second payment (my bank contacted me to let me know). It is clearly illegal. I had to change my debit card to be sure she wouldn't use my details again. I asked for an apology from her and the head of the company, I got not reply. I asked again through the ICO (Information Commissioner's Office), still no apology. I chose this company in a first place because I thought I would get a better service as it was a bit more expensive than the other companies I contacted. That was a huge mistake!

Job was arranged for the Friday afternoon before Christmas so I was a bit nervous about getting the job done. No problem though. Came on time. Stayed till 8pm to get the job finished. Pleasant engineers.

Excellent and fast service. Installer came to assess and quote for the work within a couple of hours of our calling, and identified a simpler and much less expensive solution for the relocation of the boiler than we had been previously quoted by another company. Installation was competed in one day less than a week later. Fitter was hard-working, professional and polite, and cleaned up really well. Everything was on time and as promised and the whole process was efficient. Highly recommended