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Trusted Traders

London Boiler Company

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb 14 warranty v1

4.5

44 Reviews

About

Leakbusters Limited is a Family Business that offers two very specific services:

www.londonboilercompany.com
We supply and install domestic and commercial Gas and Electric in London. We are Worcester Bosch's London 'Diamond Installer' this the highest level approval installer, we offer a full 10 Year Parts and Labour Warranty.
Free Quotes and look out for our monthly unbeatable special offers.
Boiler Quotes Call 0208 829 8244
EXCLUSIVE NO QUIBBLE 12 or 14 Year Boiler Warranty

www.leakbusters.net
We cover the UK carrying out specialist Leak Detection Surveys, if your boiler/heating loses pressure, you have high water bills and/or damp patches appearing. Please give us a call, we have our own unique Trade-marked Technology which means we can locate hidden leaks without digging fuss or mess.
Leak Detection Quotes Call 0208 829 8242

TV Experts
BBC1 Rogue Traders & Watchdog
ITV News
C4 Help my House is Falling Down
C4 Bricking It

What we do

  • Plumbers

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Underfloor heating
  • More Services

    • leak detection - a national service finding hidden leaks

Customer reviews

4.5
44 reviews
Customer Service
4.5
Quality
4.6
Value
4.5
Sort by
First class service
Customer Service
Quality
Value
Really brilliant customer service from Ian to the office staff to the fitter. It was a really good experience and I could not speak more highly of them. It was my first time using them and I would definitely recommend them to friends and family.
Lee, West London12/06/2019
Violation of data protection
Customer Service
Quality
Value
London boiler company changed my boiler few months ago. The new boiler was installed and is fully working now. However, the person I was in contact with for the booking and payments (Sam) made the whole experience extremely difficult. She rarely replied to my emails. Her emails were written in a poor English, were unprofessional (telling me she didn't do something because she forgot to press the button!) and misleading (I asked for a specific engineer but she didn't respect that and didn't let me know someone else would come). The most obvious and outrageous issue was that she saved my bank details from the first payment (made over the phone) and used them without my knowledge/will for the second payment (my bank contacted me to let me know). It is clearly illegal. I had to change my debit card to be sure she wouldn't use my details again. I asked for an apology from her and the head of the company, I got not reply. I asked again through the ICO (Information Commissioner's Office), still no apology. I chose this company in a first place because I thought I would get a better service as it was a bit more expensive than the other companies I contacted. That was a huge mistake!
Customer in Greater London10/06/2019
The trader replied (on 11/06/2019)
As a small family business we strive to uphold the highest of standards and once in a blue moon we just get it wrong. This is one of those times. The customer has raised several issues which i will try to address - We sent a surveyor (Gas Safe Engineer) to look at the job and test the water pressure, water flow rate etc and view the job. The customer was quoted a fixed price for the job and accepted our quote in writing, the job was booked in. When the engineer turned up, the customer called the office & requested that the surveyor fit the boiler as the customer had a contract with surveyor, not London Boiler Co, we made it clear that the contract was with the company not the surveyor. There was a problem with the programmer so replaced it with a better model. We have provided a timeline, we communicated in writing and phone, the customer did not respond after the installation when there was a request for payment. There was an incident regarding the incorrect processing of payment, as we were switching over to a brand payments system, we simply got it wrong. We apologised to the customer and sent them a bottle of Old Bakery Gin, a Gin which our engineers make (legally) in our office, it sells in Harrods & Fortnums. The gift was returned. The customer was rude to the office staff, there is need for that. Yes, it’s fair to say that our admin on this job was not satisfactory and should not happen again as we have amended our procedures.
London Boiler Company
Customer Service
Quality
Value
Job was arranged for the Friday afternoon before Christmas so I was a bit nervous about getting the job done. No problem though. Came on time. Stayed till 8pm to get the job finished. Pleasant engineers.
Customer in Greater London07/06/2019
Perfect
Customer Service
Quality
Value
London Boiler Company have sorted my son's boiler. We called them on Friday and all sorted by yesterday. The customer service is amazing, they go over and above. I wish I could give them more than 5 stars. I would not hesitate to recommend them and I cannot speak any higher of them.
Sharon, West London02/06/2019
Highly recommended for new boiler installation
Customer Service
Quality
Value
Excellent and fast service. Installer came to assess and quote for the work within a couple of hours of our calling, and identified a simpler and much less expensive solution for the relocation of the boiler than we had been previously quoted by another company. Installation was competed in one day less than a week later. Fitter was hard-working, professional and polite, and cleaned up really well. Everything was on time and as promised and the whole process was efficient. Highly recommended
Customer in Greater London14/05/2019
Really happy
Customer Service
Quality
Value
Really pleased with work and engineer, very professional.
Carol03/05/2019
Can't recommend them highly enough
Customer Service
Quality
Value
They respond very quickly and the advice I get from Ian is second to none because he looks for the best solution and not necessarily the highest price. I feel confident in his advice. Gives advice for my builders too. Put in very good boiler for me which saved me a lot money.
Mahmood, London01/05/2019
Great service
Customer Service
Quality
Value
Boiler broke down before Easter and I wasn't expecting to find a company who would come and fix the problem. However, the company was very responsive during the bank holiday. They gave me a good quotation.They were extremely friendly and and honest throughout. Highly recommended.
Seung25/04/2019
New boiler installation
Customer Service
Quality
Value
Good pre-installation survey carried out. Worcester bosch boiler fitted with minimal disruption to my day and the premises. All completed in 5 and a half hours.
Richard, London01/04/2019
Fantastic Job
Customer Service
Quality
Value
Thoroughly recommend, tidy, neat, complete and we have our heat again! Very professional job, fast response.
Sam, Oxfordshire27/03/2019