Lords came to repair a couple of leaks on my conservatory, as others have mentioned he is very knowledgeable and knows what to look for. Unfortunately, although the leaks were fixed the customer service side was not 5 star for me, I will give a brief explanation as to why I thought this. 1. Left a bit of a mess inside and mud from the gutters in the gravel around the conservatory. 2. The explanation for above was that he had been here for longer than planed, was late for his next job and also exhausted. On that note he arrived over an hour late (due to weather) the work actually took 50 mins more than planned. 3. Took a piece of timber from my garden without asking and cut it up so he could prop up a trim inside. I then needed to go out and but some more. 4. On payment he asked my partner if I had left her any money (make your own decisions on that, I know she wasn't pleased). He also wanted cash or cheque and stated this was on the website, which it is not and was never mentioned in conversations we had. Would I recommend Lords? Yes I probably would, he knows what he's talking about but it would be nice if the customer service was better. I was very surprised by this because of the reviews.