Endorsed by Which?

Lothian Domestics Ltd -Samsung Service Centre

4.9

44 Reviews

Opening Hours
Today - 09:15–16:00
  • Monday 09:15–17:00
  • Tuesday 09:15–17:00
  • Wednesday 09:15–17:00
  • Thursday 09:15–17:00
  • Friday 09:15–16:00
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Lothian Domestics is a growing family run business, established in 2015 to provide domestic appliance repair services across Edinburgh and The Lothians. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.

For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times.

What we do

  • Appliance repairs and servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
44 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Samsung Washing Machine Repair
Customer Service
Quality
Value
My Samsung washing machine was repaired under warranty by Lothian Domestics. Paul - the engineer was friendly and professional and sorted the washing machine quickly and effectively
Customer in West Lothian Posted on 08/05/2023 , work completed 08/05/2023
The trader replied (on 14/05/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Rapid efficient repair to fridge freezer
Customer Service
Quality
Value
Lothian Domestics responded quickly to my call about a leaking fridge freezer. They were able to quickly identify the fault, source the parts required and quickly and efficiently carry out the repair. Dealing with them was a pleasure and I would certainly approach them first if I wanted another appliance repair. Their price was very reasonable.
Customer in Edinburgh Posted on 29/04/2023 , work completed 27/04/2023
The trader replied (on 02/05/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Competent and efficient
Customer Service
Quality
Value
Very convenient and clear online booking and payment system. Friendly, competent staff who turned up when they said they would and carried out the repair to my cooker quickly and efficiently. Will definitely use them again for any other appliance repairs.
Customer in Edinburgh Posted on 17/02/2023 , work completed 17/02/2023
The trader replied (on 21/02/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Repaired my washing machine
Customer Service
Quality
Value
Graham came & removed debris from my Washing machine drainage pump that was stopping it from working. Very efficient job & made sure he made no mess. Chatted throughout even though heโ€™d had a busy day & still wasnโ€™t finished for the day! Would definitely recommend.
Customer in Posted on 10/01/2023 , work completed 10/01/2023
The trader replied (on 17/02/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Ross from Lothian Domestics
Customer Service
Quality
Value
Ross was great, pleasant and professional, listened to my description of the issue and diagnosed then fixed the problem quickly. Great service!!
Customer in Edinburgh Posted on 28/11/2022 , work completed 28/11/2022
The trader replied (on 17/02/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Fast and efficient
Customer Service
Quality
Value
I had a fault with my Samsung fridge. They organised for Lothian domestics to come out to fix it. It was extremely easy to make an appointment on their site. When they realised they needed a part they changed the date to allow this to come in which meant they were able to do the job there and then. I received text updates and phone calls advising of timeslots and instructions on how to prepare which were very helpful. I have been extremely happy with the service and would definitely recommend.
Customer in West Lothian Posted on 15/11/2022 , work completed 15/11/2022
The trader replied (on 17/02/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Brilliant
Customer Service
Quality
Value
Prompt suitable/available appointment online, excellent communications and service, - replacement part sourced and replaced very quickly. Engineers friendly, clean and tidy, calling in advance of arrival. ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘
Customer in Edinburgh Posted on 07/11/2022 , work completed 07/11/2022
The trader replied (on 17/02/2023)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
So far so good
Customer Service
Quality
Value
Replaced the PCB on my Samsung washing machine. Seems to be working so far. Engineer Ross was pleasant, efficient and tidy. 90 day warranty, so if the same fault arises, they'll call again at no extra charge (save for any other parts that may be needed) Recommended
Customer in West Lothian Posted on 07/06/2022 , work completed 07/06/2022
The trader replied (on 08/10/2022)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Oven Repair
Customer Service
Quality
Value
Excellent service from Paul very professional and friendly he explained what the problem was and fixed it very happy with the repair
Customer in West Lothian Posted on 23/10/2021 , work completed 21/10/2021
The trader replied (on 08/10/2022)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Efficient, clear and pleasant
Customer Service
Quality
Value
The fridge side of my elderly American-style fridge-freezer was malfunctioning. The cause of the problem was identified, dealt with efficiently, and (more importantly) was shown to me, with an explanation of how the problem might have arisen. This means that I now have a better understanding of the workings and might be able to head off similar problems in future. All done in a pleasant and friendly manner. The company have a clear and simple approach to pricing and a website which is easy to operate.
Customer in Edinburgh Posted on 01/10/2021 , work completed 01/10/2021
The trader replied (on 04/10/2021)
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.