M K Builders Medway Ltd

M K builders did an excellent job building our single - storey extension! Mark and his team were extremely hardworking, friendly and always happy to advise us on the best solutions to meet our requirements. They finished the job to an excellent standard and we are really pleased with the work they carried out. Thanks! Sam and David.

For what was once a lifetime project for us Mark and his team were extremely reliable and hard working. The work they completed on our ground floor expansion and refurbishment was of a high quality. Would definitely recommend.

Mark & the team and MK Builders carried out large extensions & major structural changes to our property. The team worked through all weathers to complete a quality job that we are very pleased with. Will be recommending to our friends & family.

We contracted MK Builders in 2015 to complete a kitchen extension & conversion of an outbuilding to a utility room. Once work commenced we experienced issues with communication, rubbish clearance & suffered damage to our property. We experienced poor workmanship throughout with smaller issues such as guttering for example. The main issues however were with a poor tiling job in the kitchen & the installation of a floating floor with movement which then couldn’t be tiled over in the utility room. We tried to negotiate with Mark to no avail to fix & complete the works. We tried to terminate the contract & use the remaining money owed to pay for someone else to finish the work; MK Builders disagreed with this course of action. We were left with no option other than to engage the Ombudsman, who ruled in our favour. Mark initially disagreed with the Ombudsman & would not abide by their final decision, or the timescales within it (for example having all works contracted out to a third party of their choice within 28 days so they could control costs). Three months after the decision was issued we paid for the works & issued a “letter before action” in order for MK Builders to pay the costs we incurred as outlined in the Ombudsman decision. We had asked for MK to pay for the works prior to sending the court letter however they disagreed with the costs involved. We have now received our completion certificate for the works & can finally draw a line under this unfortunate experience.

All work carried out efficiently and to a high standard. Would definitely recommend.

Prompt and professional

I can't recommend MK Builders highly enough; Mark and his team are reliable, polite, conscientious, clean and experts in their various fields. They have completed the works at our house to a very high standard and I only hope they will come back again and help us with the other projects we have planned!

Flexible & accommodating - fitted us in & worked hard to meet our deadlines. Full of advice & ideas to solve problems that always arise in building projects. Good standard of work & addressed any concerns & questions. Worked to schedule & asked for appropriate stage payments. Would recommend.