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Endorsed by

Which

?

Trusted Traders

M K Builders Medway Ltd

Logo on white
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4.2

16 Reviews

About

I am Mark Tester and I started this business 12 years ago and it has grown in reputation every since, I pride myself on caring for my clients and their needs on every job we carry out.

We do not advertise much as the majority of our work is by client referral. Our clients are our advertisement as you will see from our web site.

Call us anytime or email us and we will contact you as soon as possible and make a visit to view the work you want carried out.

We do all types of work from the small repair to a complete rebuild.

We look forward to hearing from you.

What we do

  • Builders

    • Extensions
    • Loft conversions
    • Garage conversions
    • Building services
  • Kitchen fitters

    • Kitchen installation
    • Kitchen refurbishment
  • Bathroom fitters

    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom refurbishment
  • More Services

    • we provide very detailed quotations

Customer reviews

Reviews summary

4.2
16 reviews
Customer Service
4.1
Quality
4.4
Value
4.0
Sort by
Reliable and high quality
Customer Service
Quality
Value
For what was once a lifetime project for us Mark and his team were extremely reliable and hard working. The work they completed on our ground floor expansion and refurbishment was of a high quality. Would definitely recommend.
Stuart, Kent01/08/2017
Good Quality Builders
Customer Service
Quality
Value
Mark & the team and MK Builders carried out large extensions & major structural changes to our property. The team worked through all weathers to complete a quality job that we are very pleased with. Will be recommending to our friends & family.
Louise, Kent18/04/2017
Good work but difficult guy to deal with
Customer Service
Quality
Value
Mark was fine around quoting for the work, but really has a difficult manner once there is an area of disagreement. Part of the work quoted for wasn't done because 'I didn't remind him' and this couldn't be settled amicably. He is straight away defensive and cant negotiate. I wouldn't use them again because of this. In my experience, there are nearly always going to be some tricky issues to resolve and just being defensive and angry doesn't get things sorted, it only creates bad feelings. I wouldn't use them again because of this.
Shirley12/04/2017
The trader replied (on 13/04/2017)
We do not recognise the name Shirley as a client, however we have recently carried out work for a lady who has a tenant in a house and we provided the client with a quotation for three separate jobs on the same property. We were asked to carry out only the first part and then not the work to the bay. We carried out the work and after it was finished the lady asked why we had not carried out work to the guttering. We explained that this was not requested at the time the quote was accepted only the first part of the work excluding part of the work to a bay window. The lady then became quite abusive on the telephone at which point an argument developed. This is most unlike our normal behaviour towards a client and we can only apologise if we upset the person concerned. However we carried out all works which were requested to a high standard.
An Experience…
Customer Service
Quality
Value
We contracted MK Builders in 2015 to complete a kitchen extension & conversion of an outbuilding to a utility room. Once work commenced we experienced issues with communication, rubbish clearance & suffered damage to our property. We experienced poor workmanship throughout with smaller issues such as guttering for example. The main issues however were with a poor tiling job in the kitchen & the installation of a floating floor with movement which then couldn’t be tiled over in the utility room. We tried to negotiate with Mark to no avail to fix & complete the works. We tried to terminate the contract & use the remaining money owed to pay for someone else to finish the work; MK Builders disagreed with this course of action. We were left with no option other than to engage the Ombudsman, who ruled in our favour. Mark initially disagreed with the Ombudsman & would not abide by their final decision, or the timescales within it (for example having all works contracted out to a third party of their choice within 28 days so they could control costs). Three months after the decision was issued we paid for the works & issued a “letter before action” in order for MK Builders to pay the costs we incurred as outlined in the Ombudsman decision. We had asked for MK to pay for the works prior to sending the court letter however they disagreed with the costs involved. We have now received our completion certificate for the works & can finally draw a line under this unfortunate experience.
Rebeeca, Chatham01/10/2016
A Which? Trusted Traders staff member replied on behalf of the trader (on 28/07/2017)
We feel we need to reply to Rebecca’s comments regarding our work on their property. We did indeed quote for the work and from the onset we experienced erratic and emotional behaviour from the client. Our workforce felt intimidated by this behaviour and asked whether they could be removed from the job as it was affecting their mental state (this from men who had spent their lives in building). We are sorry for any inconvenience caused, however we were constantly mislead regarding requirements, Rebecca would say one thing and her husband something different, it is very hard to work to those guidelines. We would safely say that we would not recommend any tradesmen to carry out works for these people as it would be stressful and they would never achieve the goals which were constantly being moved. Yes the ombudsman used by Which? was contacted by the clients at our recommendation as negotiations had reached an impasse. Unfortunately the ombudsman by his own admission was not qualified in the building trade and never visited the site to inspect our works. When we received the decision we did offer to employed another company to carry out the remainder of the work to finish the contract, this was not accepted. In all honesty we believe that in the years we have been trading we have never experienced a contract like this one and never wish to again. Like Mrs. Martin we are happy to draw a line under it.
Love what we've had done just wish we had used another company!
Customer Service
Quality
Value
Would never use them again!
Vicky B29/09/2016
The trader replied (on 30/09/2016)
All of the work we did was to our normal high standard and this customer said they were very happy until we asked for the final payment and payment for the additional work they requested, they then questioned the amount of extras which we explained to them and then they said there was rubbish left outside, (a small bag of sand and rubble) we got that collected and requested payment, then the unfavourable review appeared, which is a great shame because we very much enjoyed working for them and thought that they were happy.
Excellent job
Customer Service
Quality
Value
All work carried out efficiently and to a high standard. Would definitely recommend.
Stuart, Kent17/08/2016
My Review
Customer Service
Quality
Value
Prompt and professional
Karen, Kent18/07/2016
Fantastic job!
Customer Service
Quality
Value
I can't recommend MK Builders highly enough; Mark and his team are reliable, polite, conscientious, clean and experts in their various fields. They have completed the works at our house to a very high standard and I only hope they will come back again and help us with the other projects we have planned!
Elizabeth, Kent07/09/2015
Good job, easy to work with
Customer Service
Quality
Value
Flexible & accommodating - fitted us in & worked hard to meet our deadlines. Full of advice & ideas to solve problems that always arise in building projects. Good standard of work & addressed any concerns & questions. Worked to schedule & asked for appropriate stage payments. Would recommend.
Robert, Kent01/06/2015
No complaints
Customer Service
Quality
Value
Early starters, hard workers, professional job. Finished on time & very pleased.
Ramon, Kent05/05/2015