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Trusted Traders

Scott Findlay Plumbing & Heating Ltd

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4.9

75 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Scott Findlay began as a sole trader in 1986 and has built up the business over the past 30 years, now employing 8 full time plumbing and heating engineers in Edinburgh.

We are fully Gas Safe registered, providing all types of heating and plumbing work from full boiler and central heating installations, through to the smallest of repairs.

We are Worcester Bosch Diamond Status installers and Edinburgh's largest independent domestic installer of Worcester boilers.

Our services include:

- Central heating and boiler installation.
- All central heating and boiler repairs and upgrades.
-Smart heating controls.
- Boiler servicing.
- Power flushing & power cleansing.
- Landlord's Gas Safety services.
- Supply and fit of flue inspection hatches.
- Cast iron works.
- All general plumbing.
- Bathroom and kitchen works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

  • More Services

    • gas safety certificates
    • flue inspection hatches

Customer reviews

4.9
75 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Shower leak and dripping taps
Customer Service
Quality
Value
When water appeared leaking from the ceiling in my downstairs bathroom my heart sank. The suspect was my upstairs shower which had been the culprit 3 years before. It had taken months to trace the problem (leaking pipe at the back of the shower) and had cost a lot of money to fix. Here we were in lockdown. I checked sites such as this and picked Scott Findlay. They were operating during the crisis and had excellent reviews. Clare could not have been more helpful in organising a prompt visit. Kevin came and within minutes had diagnosed the problem, a sealant leak which could be easily (and cheaply) sorted. He fixed the leaking tap in the downstairs bathroom so that I could use that until he returned to fix the shower. Kevin came in with PPE on including mask, gloved and foot coverings, all the right things to wear (I should know, I work in public health). I cannot recommend them highly enough, friendly, efficient and great value. I won't need to look for a plumber again, I know who to go to.
Customer in Edinburgh Posted on 14/05/2020 , work completed 14/05/2020
The trader replied (on 19/05/2020)
Hi Lesley, thanks so much for the really lovely review, it's been a pleasure working for and happy to help in the future (although fingers crossed you'll not need us any time soon!)
Replacement boiler
Customer Service
Quality
Value
When my elderly mothers boiler broke down on the 24th April I wasn’t sure how easy it would be to get it fixed during the Covid 19 lockdown. I called Scott Findlay as I had used them myself when I had a problem with my boiler. Thankfully they sent an engineer round within a couple of hours of my call and established that a new boiler was required. Amazingly they were able to source a boiler and managed to install it the same day (all while taking the necessary Covid 19 precautions). They advised me that they would have to come back a few days later to finish some pipe work which they did on the following Thursday. Everyone we dealt with at Scott Findlay couldn’t have been nicer. Thank you for the great service and I would highly recommend them.
Customer in Edinburgh Posted on 08/05/2020 , work completed 30/04/2020
The trader replied (on 12/05/2020)
Thank so much for the really lovely review, we're delighted we could sort everything out so quickly!
Excellent company
Customer Service
Quality
Value
The great reviews here prompted me to contact Scott Findlay to ask about replacing a cracked external waste pipe (3rd floor flat) and I'm pleased to say the reviews didn't let me down! Such a great company to deal with - can't express that enough - professional, honest and great customer service. From the initial contact/discussions, through to works completion, the service and communication with everyone involved with was excellent. Highly recommend!
Customer in Edinburgh Posted on 07/05/2020 , work completed 05/05/2020
The trader replied (on 12/05/2020)
We're so grateful for the fantastic review and really pleased you were delighted with everything. Thanks again!
Outstanding service
Customer Service
Quality
Value
I had to call Scott Findlay to fix a heating and plumbing issue I had never heard of them before but I'm glad I found them, outstanding customer service and workmanship everything explained so you know what you are paying for. Not the cheapest but you get what you pay for, the Best. Would highly recommended this friendly outstanding company
Customer in Midlothian Posted on 14/04/2020 , work completed 04/04/2020
The trader replied (on 17/04/2020)
Thanks so much for the really amazing review, hugely appreciated!
Annual boiler service
Customer Service
Quality
Value
Second annual service following installation of our combi boiler. As usual the process was very smooth from the initial contact in advance of the review right through to the prompt arrival of the engineer and the completion of the work.
Customer in Edinburgh Posted on 05/04/2020 , work completed 24/03/2020
The trader replied (on 17/04/2020)
We're so pleased you've been happy to use us again. Many thanks for the review.
Fantastic from start to finish
Customer Service
Quality
Value
My boiler 'died' just as home working/self-isolation was kicking off, which was wonderful timing. After seeing their reviews I decided to contact Scott Findlay for a quote and am so glad I did so. From the very first contact they were professional, friendly, and made it very clear how conscious they were of COVID-19 restrictions. So, as well as checking with me to make sure I had no symptoms, the engineer who provided the quote and installed the boiler took all the necessary precautions (wearing gloves; keeping a distance; etc.), which was very reassuring. Everything was taken care of seamlessly, from sorting out partial finance through to completing all of the registration forms with Worcester, and that allowed me to focus on working from home while the installation took place. I now have a whisper-quiet boiler keeping me cosy, and all with the minimum amount of stress. These guys are highly recommended!!
Customer in Edinburgh Posted on 03/04/2020 , work completed 02/04/2020
The trader replied (on 12/05/2020)
Thanks so much, we were delighted to have been able to take the stress out of the situation. Enjoy your new boiler!
Excellent boiler installation work - Completed on time and in budget
Customer Service
Quality
Value
We recently found ourselves with no central heating in a cold February and a ten-year-old boiler. Scott Findlay were prompt and helpful in assessing the repair costs for the existing boiler and then discussing the options available to either repair or install a new boiler. We opted for a new boiler as it was not cost-effective to repair the existing one. Scott Findlay are accredited Worcester/Bosch boiler installers and as this is one of the Which best UK reviewed boilers available - with a twelve-year guarantee - we decided to replace our old boiler with a new Worcester Lifestyle. Their engineers are very professional, and we very much appreciated that they took the time to explain boiler systems in ways we could understand. They checked that we had ancillary heating and water available before leaving the property. The installation was complicated by our boiler being attic based, the property being a listed, old building and the need for a gas meter upgrade and additional external gas piping, but all of the work was carried out effectively and, in the timelines, agreed. Our engineer even installed the new external gas piping while it was snowing outside. The office staff are extremely helpful, and the costs are clearly outlined in advance. We have no hesitation in highly recommending Scott Findlay as a first class, customer-friendly professional company who have carried out our plumbing and heating work to the highest standards.
Customer in Edinburgh Posted on 28/02/2020 , work completed 27/02/2020
On time, on budget and very professional.
Customer Service
Quality
Value
Great service from initial face to face consultation on all options to final delivery. Combo boiler replaced, water tank removed, header tank disconnected, 6 rads resized and fitted, toilet replaced, WiFi thermostat fitted plus new controller fitted. Team were on time, polite, very tidy and considerate. Job was explained at every stage, we were consulted as needed. Budget was as discussed and submitted promptly. I can only recommend Scott and the team, they are without exception friendly, helpful and professional. Any very small issues were dealt with quickly and effectively.
Customer in Midlothian Posted on 27/02/2020 , work completed 24/01/2020
The trader replied (on 17/04/2020)
Thanks very much for taking the time to give us this great review. We're delighted you've been happy with the installation.
Boiler installation
Customer Service
Quality
Value
First class service provided. Arrived when they said they would. Work was completed with no fuss within the time estimated and property was left clean and tidy when the job was finished. More than happy to recommend Scott Findlay Plumbing.
Customer in Edinburgh Posted on 22/01/2020 , work completed 27/09/2019
The trader replied (on 17/04/2020)
Many thanks, we really do appreciate you taking time out to leave a review! And glad that we tidied up properly too!
Very professional, helpful, honest and friendly service.
Customer Service
Quality
Value
We have nothing but praise for the service we have just received from Scott Findlay and his team. At the initial visit to quote for the installation of a new boiler, Scott gave us the benefit of his professional and technical knowledge to answer any questions we had. He was definitely an engineer first and foremost and not a salesman; in fact, he was just the opposite to the latter, making sure that we did not have more work done than was necessary! He explained everything that he would include and why he would recommend it. His quote arrived promptly and from then on, our contact with Claire and her team in the office was perfect - every question dealt with promptly in a friendly, efficient manner - nothing was ever too much trouble. On the day of the installation, Brian, their engineer, arrived exactly on time and things just got better and better. Firstly, dust sheets everywhere to protect our carpets and furnishings then Brian explained exactly what he would be doing and he worked virtually non-stop all day. When he was finished, he checked over the whole installation and made sure that we knew how all the new equipment worked. He cleared away all the old fixtures and fittings leaving everything as it should be. Brian is probably the friendliest and most helpful guy we have ever had to do any work in the house. We would most definitely recommend Scott and his team, with no hesitation and will certainly use them for any future work. Thank you to the whole team.
Customer in Edinburgh Posted on 10/12/2019 , work completed 09/12/2019
New combi boiler installation
Customer Service
Quality
Value
From the initial visit by Scott, I was so impressed by his knowledge, his explanation of the work involved and the fact that he took into consideration that I am partially sighted, suggesting what could be done to help me, that I didn’t feel the need to get a quote from any other company. Although I thought that my elderly radiators would need to be replaced, I was assured this was not necessary at all. (Other companies would no doubt have happily replaced them unnecessarily, adding to the cost!) I was given a very detailed quotation, and kept informed when work would begin. Delivery of equipment was perfectly co-ordinated. The installers Brian and Cammy arrived when expected, were friendly, helpful, very efficient and worked their socks off. The work involved them not only in my kitchen, but also in a bedroom, the loft, under the floorboards, outside and in the garage. Yes, there were a couple of problems, but these were solved in a professional manner. AND they tidied up beautifully afterwards, leaving my home exactly as they had found it. All in all am very happy with the whole process and would definitely recommend this company.
Sandra Posted on 24/11/2019 , work completed 21/11/2019
Replacement Gas Bolier
Customer Service
Quality
Value
Second time I've used Scott Findlay for a boiler replacement - initially for my own house in Feb 2018 and now for my son's new flat Sept 2019. Scott assessed what was required, quoted and then arranged for his team to complete the works. This time we had an additional requirement as we asked Scott if the existing radiators could be replaced but that when removing the old radiators could he allow us a week before fitting the new ones so we could wallpaper behind where the radiators were to be installed. Scott duly complied and the new combi boiler and radiators are installed and running well. I've no hesitation recommending Scott Findlay Plumbing and Heating Ltd.
Martin Stobbart Posted on 07/11/2019 , work completed 26/09/2019
Scott Findlay trustworthy & reliable
Customer Service
Quality
Value
Scott Findlay is certainly a trustworthy & reliable company, serving the local community – I visited their new office and received great help, very good assistance & advise with courteous service form everyone in his business, would not hesitate to recommend them to anyone requiring heating/plumbing.
Customer in Edinburgh Posted on 06/11/2019 , work completed 02/11/2019
Efficient and excellent service
Customer Service
Quality
Value
Scott and his team went out of their way to make sure the work at my property was completed efficiently. New bolier fitted, new radiator, nest and a bathroom sink. Would highly recommend.
Customer in Edinburgh Posted on 05/09/2019 , work completed 28/08/2019
High quality work and service
Customer Service
Quality
Value
I was very pleased with all aspects of Scott Findlay Ltd's work and customer service. The initial assessment for new boiler installation was very helpful, especially as I have an awkward kitchen. The quote was a good price and there were no unexpected extras, I was kept well-informed at all points. The work was done promptly, the new boiler has a long guarantee and all was fitted with no mess or fuss. I would definitely use them again and would recommend them.
J Marshall Posted on 01/09/2019 , work completed 21/08/2019
Very smooth boiler installation from Scott Findlay
Customer Service
Quality
Value
Scott Findlay Heating Engineers fitted a new combi bolier in our house, very pleased with the service they provided. From the initial visit to the house from Scott himself, to the various communications with Claire in the office, all first class. The day of the installation went smoothly with minimal disruption, and the team were professional and left the property very tidy at the end of the day. We had confidence in using a local company that specialised in a particular brand of boiler, and were happy with the price quoted. We used the one year interest free option which was very simple to set up and allows us to spread the cost. Would be happy to recommend.
Jonny, Edinburgh Posted on 10/07/2019 , work completed 12/06/2019
New boiler
Customer Service
Quality
Value
Installed our new boiler - very knowledgeable, efficient and friendly service. Would definitely recommend.
Customer in East Lothian Posted on 08/07/2019 , work completed 28/06/2019
Recommended
Customer Service
Quality
Value
Very good service: good handling of my initial enquiry followed by prompt delivery of service exactly when scheduled. The plumber who came was polite, tidy and did the work required very quickly and efficiently, with excellent results.
Customer in Edinburgh Posted on 06/07/2019 , work completed 27/06/2019
Great company
Customer Service
Quality
Value
Cannot fault this company. New boiler installed without any problems. Staff punctual, neat and tidy in their work and very hard working as well. Considering we had shabby installation of our previous boiler when those plumbers didn't do a very good job and left all sorts of rubbish under the floorboards thinking nobody would ever find it, Scott Findlay and team were exemplary in every way and I would have no problem recommending them to anyone.
Customer in Edinburgh Posted on 29/06/2019 , work completed 26/06/2019
Excellent Company
Customer Service
Quality
Value
What a treat to find a company that does what they say they're going to do.... and beyond. Very efficient staff from Scott and Claire to the fantastic team of David and Brian who carried out the installation of our boiler, which wasn't an easy job but all good in the end. Thanks very much guys. We would have no hesitation in recommending this extremely friendly and efficient company and will most certainly use them in the future.
Customer in Edinburgh Posted on 14/06/2019 , work completed 12/06/2019
Boiler Replacement
Customer Service
Quality
Value
Had an old combi-boiler that had been in place since we moved in to the property, and had started giving us issues. Therefore, elected to have it replaced. Got a couple of quotes for replacement with a modern condensing combi, and given we have a young family wanted a reliable model with good warranty. Decided to go with a Woscester Bosch, which as a diamond accredited installer, Scott Findlay are able to offer a 10 year warranty on. Price wise Scott Findlay were coming in at a competitive price compared to installers able to offer similar boiler and warranty. As we had friends who recommended Scott Findlay after recently having similar work completed, decided to go with them. Installation was a smooth process. Work started promptly, completed to time, with everything tidied away at the end. Good communication throughout from organising the quote to completion. Obviously busy company as they had a longer lead-in time to start the work than some other companies. But as the work wasn't urgent for us, so we had no issues waiting to have it done.
Customer in Edinburgh Posted on 24/05/2019 , work completed 21/05/2019
Hassle free
Customer Service
Quality
Value
We were very pleased with all phases of the work and the end result. We would recommend them from both the quality of work and customer service angles.
Customer in Edinburgh Posted on 17/04/2019 , work completed 12/04/2019
Heating upgrade
Customer Service
Quality
Value
We employed Scott Findlay to install new boiler and upgrade heating. It was a big intrusive job but from start to finish the service was fantastic.Informative discussions at tender stage and amazing engineers who did the work on time and with minimum inconvenience going the extra mile. Would recommend them to anyone without hesitation.
Customer in Edinburgh Posted on 29/03/2019 , work completed 28/03/2019
Installation of New Boiler
Customer Service
Quality
Value
I have no hesitation in recommending this plumbing and heating firm. When my old boiler broke down and could not be repaired Scott personally came to the house and quickly put our mind at ease. I had been putting off replacing the old floor standing boiler for years because I thought it would be very tricky and expensive to do. Scott explained exactly what would be required to fit a new high efficiency wall hung boiler in the same kitchen cupboard as the old one. He quickly sent us a detailed quotation setting out how this would be done. His was by far the most reassuring of the 3 quotations I received. Where others said that they doubted that they could fit us in at short notice, he rose to the challenge and gave us an exact date and time the work would begin and how the various trades would be organised. And this is how it turned out to our complete satisfaction. Well done the Findlay team for the high quality of work they produced for us.
Customer in Edinburgh Posted on 22/03/2019 , work completed 20/03/2019
Professional friendly service
Customer Service
Quality
Value
Just had new Worcester Bosch Combi boiler fitted by Scott Findlay Heating. What a fantastic team, arrived promptly at 8am on the prearranged date, the engineers work solidly throughout the day always conscious of your property and keeping you informed of progress. My installation took 3 full days this included replacing the gas main and flushing the whole system. When job completed I received full instruction on operating my new system and my house was left as found, all rubbish removed and debris swept up. My system is also covered by a complete 10 year guarantee. Highly recommend.
Customer in Edinburgh Posted on 15/03/2019 , work completed 15/03/2019
Excellent service
Customer Service
Quality
Value
Very polite, with prompt attention and competitive prices. I was delighted with the whole experience of the installation of two boilers in two properties. Thank you for your helpful attitude and for making it stress free!
Customer in Edinburgh Posted on 05/03/2019 , work completed 30/11/2018
Very professional service
Customer Service
Quality
Value
Brian impressed us with his thorough, friendly and professional approach. He checked our gas boiler and it was good to know it had been professionally checked. Highly recommended.
Customer in Edinburgh Posted on 29/01/2019 , work completed 25/01/2019
Boiler Replacement
Customer Service
Quality
Value
Initial survey done and fully explained what was involved. Work carried out exactly as planned and within the timescale agreed. Had to come back to fix a minor problem. Engineers were very tidy workers. Would recommend the Company to my friends and family without doubt
Customer in East Lothian Posted on 24/12/2018 , work completed 14/12/2018
Great work - real professionals
Customer Service
Quality
Value
I had a new boiler fitted in my top floor tenement flat by Scott Findlay Plumbing & Heating. I had shopped around, read reviews and got 2 other quotes. Replacing a boiler is a big purchase! I wanted to get it right and find a company that would do a great job, with the minimum of fuss and that I could trust! I'm pleased to say I made the right choice. Scott and the team were all very professional and efficient, unexpected issues (it's an old flat!) that cropped up were quickly resolved with minimum stress to me. I can't recommend them highly enough. Claire in the office also deserves a mention - great service. Thank you !
Customer in East Lothian Posted on 17/11/2018 , work completed 04/09/2018
Reliable, efficient and helpful - impressed!
Customer Service
Quality
Value
I recently had a new boiler and 3 new radiators installed in an old top floor tenement flat. I got quotes from various companies - but chose Scott Findlay because of the time he took to explain all the things I needed to consider to make an informed choice. The others told me little and I didn't know enough about the process to ask the right questions. The work started and I was immediately impressed - over the course of the job I had 6 or so different workmen in the flat doing various parts of the job and I can honestly say they were all, without exception, some of the best I've encountered. Why? Because they all took care to answer my questions, make suggestions and explain what they were doing. They were tidy and careful - did a splendid job getting under my old and fragile floorboards with the smallest amount of damage, putting everything back with care and attention to minimise the impact. Scott helped me get my radiators powder-coated (they look fantastic!) and choose fancy valves for them so they look beautiful in the room and fit with the decor. It's rare to find tradesmen who have a good eye for what looks good - and understand why it's important. Their communication was great all the way through and that's another thing that can make these sorts of jobs frustrating and is vital for ensuring there are no misunderstandings. All in all, I was very impressed: great quality boiler and radiators, efficient organisation, fantastic work ethic. I would highly recommend them.
Amanda Barry Posted on 10/11/2018 , work completed 10/11/2018
Excellent and reliable!
Customer Service
Quality
Value
We had an intermittent fault with our Worcester Bosch boiler and were also long overdue for a service. We had contacted 2 local firms for help..neither of whom bothered to turn up. Scott Findlay replied to our enquiry promptly and arranged an appointment for an engineer to call. Simon diagnosed and fixed fault quickly and then did a full boiler service which was carried out in a very efficient and professional manner. Great service. Thank you!
Sally Davidge Posted on 27/10/2018 , work completed 27/10/2018
Excellent all round
Customer Service
Quality
Value
My initial query was answered promptly by Claire Findlay and I can only agree with all the 5 star reviews this company has. Claire was helpful and informative and helped me choose ‘best option’. Kenny arrived promptly for my appointment, completed the necessary work and did not leave until he checked everything was fine. Place left spotless. I wouldn’t hesitate to recommend this firm.
Lesley Posted on 18/10/2018 , work completed 18/10/2018
Very Professional
Customer Service
Quality
Value
Replaced my boiler for a Worcester.This is a first class service.The install wasn't straightforward.They know what they are doing and are friendly and efficient.Attention to detail is high.The tradesman that came to my house to do the work was very professional and courteous at all times.Highly recommend them.
Alistair Emery Posted on 17/10/2018 , work completed 17/10/2018
Great, friendly, efficient work 5*
Customer Service
Quality
Value
Scott Findlay Plumbing & Heating Engineers - recently fitted and installed a new boiler & thermostat & CO2 detector for us. I highly recommend them. They were prompt, friendly and competitive in price. Everything (cherry picker, old boiler pickup etc) turned up on time and the process was seamless. Simon who did installation was great, prompt, friendly and answered our questions. Great service/communication from Claire also, very happy.
Thomas.D Posted on 24/09/2018 , work completed 24/09/2018
Scott Findlay are first class.
Customer Service
Quality
Value
Scott Findlay Plumbing & Heating were excellent from start to finish. My 14 year old boiler needed to be replaced in September 2018. Scott arrived on time to view the job, submitted a quote early, scheduled the work within 2 weeks, Simon did a great job on the install and Claire followed up directly afterwards to make sure all had gone well. First class service throughout.
Jonathan Dobson Posted on 17/09/2018 , work completed 17/09/2018
Superb service, superb work
Customer Service
Quality
Value
I came across Scott Findlay after using another plumber to do what should have been a simple job to replace a kitchen tap. That proved to be too much for that individual and i was left with a leaking tap! Subsequently, the firm has done other small jobs and most recently have replaced my combi boiler. Each time, the engineer has arrived exactly on time and done the work professionally and rapidly. The boiler replacement went very smoothly. Brian worked extremely hard over the two days; I was impressed with the way he protected the flat from dust and dirt and the fact he took very little time out for a break. He explained each step as he progressed and then was very patient with me as he went over the working of the new boiler and thermostat in great detail. I would have no hesitation in recommending the firm to others whether it be for a major job like this recent one or a simple one as in the past.
John Honeyman Posted on 21/08/2018 , work completed 21/08/2018
Excellent service throughout
Customer Service
Quality
Value
Having got several quotes, Scott Findlay were by far the most engaged and professional. They delivered a first rate service throughout our boiler upgrade and their whole team were very impressive. We got updates at the end of each day and they tidied up well. I would certainly recommend Scott Findlay and the excellent service they provide.
Gavin Park Posted on 20/08/2018 , work completed 20/08/2018
Too good to be true?
Customer Service
Quality
Value
Nope! They truly deserve a 5-star rating. Efficient and exactly on time. Initial quote visit for boiler replacement was very helpful and unpressured. Quote delivered promptly, and was thorough and informative. Work carried out - and spotlessly cleared up after - in a timely way, and by a friendly and knowledgeable engineer. Such a pleasure working with these guys compared to the normal hassle and worry of getting work done. Highly recommended.
North Posted on 10/08/2018 , work completed 10/08/2018
Genuinely fantastic
Customer Service
Quality
Value
Customer service was excellent and the workmanship professional and efficient. Would highly recommend.
Dholligan Posted on 27/05/2018 , work completed 27/05/2018
Excellent Job
Customer Service
Quality
Value
Just had our boiler replaced by Scott and his team and the whole process went very smoothly. Scott came out to inspect and give a quote. He was friendly, honest and professional and gave some excellent advice. 3 weeks later the boiler has been replaced. Kenny and Brian did a great job, professional, friendly and on time. The replacement boiler has made an incredible difference to our heat and water. I'm glad I did my homework and picked them. A great company and one I would not hesitate to use again or recommend.
SteveB Posted on 01/05/2018 , work completed 01/05/2018
Replacement Gas Bolier
Customer Service
Quality
Value
I needed to replace our 15 year old boiler and having done some research I obtained quotes from 3 firms (one national and two local). There was roughly £400 difference between lowest and highest but I opted for Scott Findlay (not quite the cheapest quote) for the following reasons: I try to use local trade where possible Overall feedback is very good Appears on which 'Trusted Trader' website Recommended Worcester Bosch Group installer Clarity on the installation process but also (very importantly as it transpired) advised of potential issues - only one of the three that did. From initial quote to final commissioning of the boiler I spoke to / met six people from the business - two office based, Scott Findlay who quoted, the installer and then two follow up visits re testing the gas pressure coming into my house - each person was very professional and helpful / courteous. The boiler was fitted as arranged and the installer tidied up after him. However the gas pressure coming into my house was not sufficient to pass the commissioning test - this was the advice of potential issue Scott advised. To cut a long story short, SGN had to increase the gas flow (at no cost to me) and although a minor inconvenience, I was aware of this so it did not come as a surprise. I understand that if the tests are not carried out correctly and the pressure is too low the guarantee can be invalidated. Sound advice indeed from Scott. Would I recommend or use again - absolutely.
Martin S Posted on 30/04/2018 , work completed 30/04/2018
Highly Recommend
Customer Service
Quality
Value
We can't praise the Scott Findlay team highly enough. From the 2 inspections to quote for the job, making sure our boiler replacement met all our requirements (16 radiators). And to the new gas pipe required to facilitate this. The team carrying out this project were professionals and very conscientious. All work completed in time and on budget. We are happy to recommend them.
Mo_Edin Posted on 11/04/2018 , work completed 11/04/2018
Highly recommended
Customer Service
Quality
Value
We contacted Scott Findlay to replace our old boiler with a brand new one and we have been really satisfied of our choice. All the communication was clear and straightforward, from the quote till the end of the works they keep us constantly updated. The engineers were friendly, professional and at the end of the job leaves the flat in perfect condition. We definitely recommend! Sebastiano Z.
Sebastiano Zanda Posted on 21/03/2018 , work completed 21/03/2018
Boiler install and repairs
Customer Service
Quality
Value
Scott came and gave a very fair quote and even talked me out of unnecessarily upgrading to a bigger, more expensive boiler. David installed over 3 days and replaced 3 radiators. All done very tidily, efficiently and with the minimum of hassle - even made sure we had heating when the temperature dropped to -5 overnight, Have since been back to fix 2 other plumbing issues, Would not hesitate to recommend.
Michael Andrews Posted on 10/03/2018 , work completed 10/03/2018
Trustworthy Trader
Customer Service
Quality
Value
I employed Scott Findlay Plumbing & Heating to service my heating system, and to give an appraisal of the system as it had been fitted by a plumber who I now has botched the job. The engineer, Simon, worked very professionally and efficiently keeping the work area clean and tidy. He has given me an honest and full appraisal of my system and I will definitely be asking for the system to be brought up to Scott Findlay's high standard.
NeilGee Posted on 04/03/2018 , work completed 04/03/2018
Prompt professional service, Highly recommended.
Customer Service
Quality
Value
Prompt professional service. I highly recommend them for their competent workforce unlike another the other firm of plumbers who scratched their head and came up with the genius solution that our leak was “a mystery”. This prompted me to look up Which Trusted Traders and find Scott Findlay plumbing & Heating Ltd. Their bill was reasonable too. Claire took charge of co ordinating the plumber works and joinery works as I live some 150 miles away and that’s what I call going the extra mile! I’ve got this firm on speed dial should I require their services in the future.
victoriadvictoria Posted on 15/02/2018 , work completed 15/02/2018
Highly recommended
Customer Service
Quality
Value
Simon and Kenny installed a new lpg boiler, radiators and two showers in a stone cottage, to upgrade us from electric storage heaters and showers. We’ve been putting the job off for a while, not wanting the disturbance, but the job was done quickly, Scott and Claire kept us up to date beforehand and during the works, and the guys did a great job, with very little mess and disturbance, given the size of the job (and the number of thick walls to get through!). The final installation is great;neat and tidy (and much much warmer!). Would definitely recommend.
SimonD Posted on 02/02/2018 , work completed 02/02/2018
My review
Customer Service
Quality
Value
I have used Scott Findly on two occasions now and have been impressed by the very high standard of the work carried out by the engineer Simon, on both jobs. Claire in the office could not have been more helpfull.Scott Findlay will now be my trader for all my heating and plumbing needs. A Cameron 25/01/2018
Cameron Posted on 26/01/2018 , work completed 26/01/2018
Highly professional, excellent customer service.
Customer Service
Quality
Value
Our boiler was due for replacement anyway, but it packed in totally during the waiting period so Claire pulled out all the stops to get a swap of dates with another customer - and succeeded. The installation itself was very thorough and professional - done by the book and we had the heating/hot water back on the first day. The engineers not only know their stuff and operate and clean up to a high standard but are very pleasant guys to have around. The communication is also very good and Scott answered all our queries about the new boiler over the phone. We would unhesitatingly recommend.
Kevin Anderson Posted on 14/12/2017 , work completed 14/12/2017
Real professionals, definitely recommend
Customer Service
Quality
Value
Scott and Claire were great with the installation of our new boiler. Always responded to my questions and e-mails very quickly. After 11 quotes Scott was the only one who explained to me the different options that I had and why. Brian, who installed our boiler, was very efficient and careful and he explained to us everything in terms of the boiler and our new thermostat. Great service, reasonable price. Definitely recommend!
Xenia G Posted on 10/12/2017 , work completed 10/12/2017
Friendly, reliable, efficient and go the extra mile
Customer Service
Quality
Value
Helped me with my insurance claim for a new boiler and installing the new boiler. A very personal service. They always return phone calls and e-mails very quickly and are extremely reliable. Also taking the time to explain options. Very happy to recommend to others
Alison Coull Posted on 06/12/2017 , work completed 06/12/2017
New Boiler
Customer Service
Quality
Value
Thanks for being very efficient and helpful. Very friendly staff and everything done on time.
davidkershaw Posted on 09/11/2017 , work completed 09/11/2017
Highly Recommended
Customer Service
Quality
Value
Excellent service and very good timekeeping.
Bernard, Midlothian Posted on 09/10/2017 , work completed 09/10/2017
Boiler replacement.
Customer Service
Quality
Value
I recently had my boiler replaced. Scott, Kenny, Simon and Claire are a great team who are very friendly and professional. I'm paying for the boiler via finance over one year interest free. I thought this would be a nightmare to set up, but Claire made the process easy. I highly recommend Scott Findlay Plumbing.
RachFerg Posted on 07/10/2017 , work completed 07/10/2017
Installation of new boiler
Customer Service
Quality
Value
It would highly recommend this company the installation was completed to a high standard by Brian who was friendly and informative and the communication with Claire at the office was excellent.The price was very competitive also I would highly recommend them to anyone.
Baxter Posted on 27/08/2017 , work completed 27/08/2017
Fantastic job
Customer Service
Quality
Value
Exceptional service from start to finish, the team are polite, friendly and professional. Would not hesitate to use them again for any plumbing work required.
R Macphail Posted on 19/07/2017 , work completed 19/07/2017
Excellent work
Customer Service
Quality
Value
Company were efficient, tidy pleasant and friendly.
Which? Trusted Traders Consumer Posted on 21/06/2017 , work completed 21/06/2017
Dependable!
Customer Service
Quality
Value
There's something about me and boilers that don't go well together and through the years I have used Scott Findlay and Team for boiler repairs and installations in a few properties. Excellent timely communication via email and phone, friendly team, and a working boiler after they have visited. Joys and relief! Highly recommend.
Astra Foster Posted on 19/06/2017 , work completed 19/06/2017
Brilliant and professional
Customer Service
Quality
Value
Exceptionally professional and tidy. Everything went according to plan. Would highly recommend.
Denise, Midlothian Posted on 06/06/2017 , work completed 06/06/2017
Exceptional job
Customer Service
Quality
Value
With the lottery that is finding a reliable trader, especially for a major job as a full central heating replacement, it was a delight to find Scott Findlay and his team. We felt instantly comfortable with Scott from the moment he arrived to estimate the job. His team of Brian, David and Kevin did nor disappoint both in their standard of workmanship and their patience of answering questions and explaining the process. This firm were a joy to deal with, which in this day and age is very refreshing. We would not hesitate to recommend them to anybody.
Donald, West Lothian Posted on 01/05/2017 , work completed 01/05/2017
Top job
Customer Service
Quality
Value
Very happy with my new central heating system. Neatly installed in a small space. Scott Findlay have been very professional, the job is very well done, they are attentive and punctual. Highly recommended.
Pascale, Midlothian Posted on 25/04/2017 , work completed 25/04/2017
Excellent service from start to finish
Customer Service
Quality
Value
New boiler with all the trimmings, and bath taps & silicone sealant replaced over 2 days, all done to high standard and with a high quality service. We'd had a Scott Findlay engineer visit us before - boiler troubles - and it was great when the same engineer, Kevin, walked through the door. The whole process from start to finish was really easy and straightforward, from dealing with Claire Findlay via e-mail/telephone, to John's home visit to make sure we knew what would be taking place to Kevin's great work on the installation itself. All in all, a top quality service from a highly recommended local business.
R L Stevenson Posted on 15/04/2017 , work completed 15/04/2017
Nothing to fault!
Customer Service
Quality
Value
We chose Scott Findlay because he gave us a much more thorough assessment of the work to be done than the other firms - with a price that was still in line with them. Good communication and planning really set this firm apart. There weren't any of the missing parts, delays, or undeclared changes that we'd come to dread when getting a big job done. Everyone was pleasant throughout, keen to make sure we knew what was going on, and very tidy.
Jean G. Posted on 14/04/2017 , work completed 14/04/2017
Excellent Plumbing & Heating Company
Customer Service
Quality
Value
We have used Scott Findlay a number of times now, over 15 years & recently had a Worcester combi boiler fitted along with associated works, including the Wave (wifi controller). Excellent work carried out, by such a professional company, with fabulous staff. Thoroughly recommended - have done many times to family & friends (who have also been delighted with the service they provide)!
Pete & Sue Sutton Posted on 14/04/2017 , work completed 14/04/2017
Thoroughly Professional Service
Customer Service
Quality
Value
We have used this company a few times - initially for a routine service of our ancient boiler, but more recently to replace the boiler for a more compact, efficient Worcester model. On each occasion when we've had people from this company in our house we've been thoroughly impressed by their care, attention to detail and professional service. Every person we've dealt with, from Claire in the office, Scott when he came to estimate for a new boiler and the engineers - Kevin, Simon and Kenny - we've been extremely happy with the friendly, meticulous work and the pride that they all take in their work. Everything was carefully explained to us and there was virtually no mess to clear up when they had finished. I have and will continue to recommend this company to friends looking for any plumbing/heating work done.
Joyce Nisbet Posted on 11/04/2017 , work completed 11/04/2017
Totally customer-oriented business
Customer Service
Quality
Value
Based on reviews, we called Scott Findlay for a quote when our boiler was on the way out and decided to go with the company the next day. We were not disappointed. The company could teach many bigger companies something about customer service. The quote was reasonable and we were kept informed at every step. Disruption was minimised despite the fact that we had to have new pipes laid. Times were kept to and all tradesmen sent by the company were pleasant And knowledgeable. We felt totally at ease with the whole project. We especially appreciated that the company made sure every tradesperson knew not to let our cats out. The attention to detail was fantastic and I would not hesitate to recommend them.
Which? Trusted Traders Consumer Posted on 12/03/2017 , work completed 12/03/2017
Excellent service from start to finish
Customer Service
Quality
Value
Scott Findlay installed a new boiler, smart thermostat, and cleaned the radiators for me. From providing the quote, responding to my follow up questions, and the installation everything was dealt with very efficiently and professionally. The price was competitive, but what really did it for me was the prompt and excellent customer service that was provided by all staff I was in touch with. It was really refreshing and really sets a high bar. I would happily recommend Scott Findlay.
JanieN Posted on 06/03/2017 , work completed 06/03/2017
My review
Customer Service
Quality
Value
From first contact the team at Scott Findlay Plumbing have been incredibly helpful. They took time to assess what might be required and were happy to share knowledge and discuss progress. Management of our project was effortless, nothing was too much trouble. The engineers and the quality of their work has been exactly what you would hope for. They have restored my faith.
Chris, Midlothian Posted on 06/03/2017 , work completed 06/03/2017
Thank you for installing our new boiler and radiators - we are really happy with the installation
Customer Service
Quality
Value
Thank you for installing our new boiler and radiators - we are really happy with the installation & just starting to get used to all the different controls & heat settings Your installation team are a credit to you - they were reliable, polite, helpful & worked hard plus they left the house nice & tidy. And thank you for the lovely flowers too - it was a nice touch :-)
flojo99 Posted on 16/02/2017 , work completed 16/02/2017
Excellent service
Customer Service
Quality
Value
I was impressed by every stage of the installation of my new boiler, beginning with Scott's expert advice. The quotation included additional work that I wanted - and all for a very competitive price. The standards of the equipment supplied and the workmanship were very high, and the work was done on schedule. I was particularly pleased by the clear and friendly way in which everything was explained to me and the way in which the disturbance caused by the work was minimised. Highly recommended.
Colin A. Posted on 09/02/2017 , work completed 09/02/2017
Informative, well communicated and implemented
Customer Service
Quality
Value
Scott Findlay met with us twice before submitting his quote and these sessions were highly informative and provided real assurance that the design and installation had been thought through fully. Subsequently we were very pleased with the quality of the implementation of the works which were completed within the planned timeline. Both Kenneth and David were very responsive and accommodating in regard to the complexity of the pipe runs and the other aspects of the installation. Their quote was competitive across the three tenderers involved. Claire kept us informed throughout.
Which? Trusted Traders Consumer Posted on 31/01/2017 , work completed 31/01/2017
very satisfied
Customer Service
Quality
Value
Replacement boiler, completed on time
Which? Trusted Traders Consumer Posted on 20/01/2017 , work completed 20/01/2017
Efficient, friendly, high standard company
Customer Service
Quality
Value
We had our heating system power-cleaned and bathroom wc fixed, various other work done, all to a very high standard, quick and efficient.
Which? Trusted Traders Consumer Posted on 08/12/2016 , work completed 08/12/2016
Outstanding service
Customer Service
Quality
Value
An excellent organisation! Completed a boiler installation on time with excellent workmanship, great service and sound advice. Costs were competitive and they were happy to fit around other commitments in the home. Highly recommended and we would use again without hesitation.
Angus, Midlothian Posted on 29/11/2016 , work completed 29/11/2016
Reliable, fast and easy to contact
Customer Service
Quality
Value
Scott Findlay and his team have installed a new boiler in our flat as our old one had broken out. Scott offered us the most attractive deal taking into account the quality of the boiler, the speed and the quality of the installation and the interest free payment plan. The communication led by Claire Findlay all way through the process was impressive and the boiler installation as well as the radiators replacement took just one day and was arranged within 48 hours from the moment we decided to accept the deal. The quality of the work was very good and we are happy with our upgraded boiler and radiators.
Joanna E Posted on 02/07/2016 , work completed 02/07/2016