Madison Brook International

I made arrangements with Madison Brook for an electrician to call on 13th April having used them several times before, and took the necessary time off work to be at home for the appointment. No one turned up and I heard nothing from them. When I called the office to see where they were I was promised a call back but this didn’t happen either. I voiced my dissatisfaction in an email and received a reply the next day advising that they had tried to contact me but were unable to get through. I found this surprising as I had no evidence of missed calls, no voice message and no email. I have never had any issue with Madison Brook before and have previously left a positive review on this site but sorry, no show and no call I find discourteous.

I chose this company because of the good reviews, but how wrong I was. I booked for an electrician appointment and received an email confirmation from the company. On the day, the contractor failed to turn up. I called the office and was promised a call back. And I haven't heard from them since. No show, and no explanations and no apologies. When I read back the confirmation email, I realised they had asked me to reply to confirm my full address. I accept that was my oversight. However, I did give my full detail when making the booking (which was a week in advance). Should they need to double check the address, they could have easily contacted me via my mobile or email. And they didn't. I'm not sure why this company received so many five stars - are they genuine? I will not use this company and I certainly don't recommend anyone use them.

I recently had a complicated job completed at my property via Madison Brook. As someone who is not in the know with maintenance issues, it was reassuring and a pleasure to have Madison Brook on hand to diagnose the issue, come up with a workable solution, and execute it quickly to a very competitive price point. The staff at Madison Brook took all the stresses away in taking ownership of the project, which gave me peace of mind, freeing my time up to go about my own activities. The contractors were also a pleasure to deal with, as not only did they complete the works to a very high standard, they also used their initiative to identify other issues at the property and help me solve them, which in the long run will save me money and time. I definitely recommend Madison Brook as a solution to your maintenance needs.

We use Madison Brook International for our home electrical and plumbing needs. Our requirements are discussed in full at the initial contact and the prices quoted are completely clear and reflect what is shown on the final invoice. The engineers are punctual and are always friendly and completely professional. We find the work to be of a very high standard and they always clean up after themselves. We consider Maddison Brook International to be a real find and would highly recommend them to anyone, including our family and friends.

The under floor heating in my rented apartment was not working and I could not get a reliable heating engineer to sort it out. I cannot thank the person who suggested I contact Madison Brooks enough. When I called, they were so efficient and thorough in their communication. The engineer attended on time and professional. There was no question too silly for them to answer. I am grateful Madison Brooks have trades men in various area. I have found my go to for any work I need doing. Thank you Nick and the team for your efficiency.

Electrical Installation Condition Report This was carried out September 2020 in a professional manner at the agreed time. This is a rental property but everything was left as found. I will definitely be using them again and happy to recommend. The office was very efficient too as I needed a copy of the report which I had mislaid and it came through within 5 minutes!

Gary came to solve a leaking issue that I had and he was really quick and really knew what he was doing. I was really happy with the work that he provided. Definitely will recommend to everyone

Don't need an essay here to point out that their services are top notch whilst not costing an arm or a leg. Very pleased - having dealt with 100's of contractors over the years, they are now plan A for us for any job that needs doing. Keep up the good work!

I used Madison Brook International for my annual boiler service after a colleague at work recommended them. I initially dealt with their back office team who were extremely professional and handled the request very efficiently. They we able to give me a price over the phone, which I was satisfied with, and so I quickly decided to progress with the work. I agreed a mutually convenient time for their engineer, Gary, to visit and he then called me a few hours beforehand to confirm when he would arrive which was great because I wasn’t left waiting in all day for him to arrive. The job was completed in a thorough and efficient manner and the boiler is now working perfectly! Based on my experience I would highly recommend Madison Brook.

Will always be the first choice to call when a problem arises. I have used the Gas Engineer Services time and time again, really professional and would recommend anytime.