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Trusted Traders

Mastermend Ltd

Logo on white
Opening Hours
Today - 08:00–20:00
  • Monday 08:00–20:00
  • Tuesday 08:00–20:00
  • Wednesday 08:00–20:00
  • Thursday 08:00–20:00
  • Friday 08:00–20:00
  • Saturday 08:00–20:00
  • Sunday 08:00–20:00
Profile thumb mastermend300150

5.0

16 Reviews

Organisations and Awards

May 2019

About

We are the go to experts for domestic appliance repairs and installs. Mastermend have a wide range of expertise with any brand of domestic appliance and hold industry qualifications to prove so.

Mastermend will work around your busy schedule; offering evening and weekend slots.

Open 7 days-per-week, 8AM - 8PM.

The price we quote for repairs includes any new parts required and we also offer a non-insurance based 12-month guarantee on that part – offering you trust and peace of mind in Mastermend.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

5.0
16 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
In-built larder fridge
Customer Service
Quality
Value
My in-built larder fridge stopped working. Tom came but said it wouldn't be economical to repair it. When new fridge arrived, Tom fitted it. I was impressed with his attention to detail, i.e. ensuring that the door lined up properly with the other units. He was keen to get that right. Tom arrived when he said he would both times, having rung shortly before, telling me he was on his way. I especially appreciated only being charged half the call-out fee when the fridge was considered not worth repairing. Would happily recommend Mastermend. Thank you, Tom.
Customer in Greater London16/06/2019
Quick and easy service
Customer Service
Quality
Value
Very easy to book an appointment and literally the next day. Tom arrived in the time stated and texted about 30 mins before arrival. Very quick and professional. Unfortunately my washing machine could not be fixed but Tom recommended alternatives. Would definitely recommend. Also liked the fact that as the machine could not be fixed, only half call out charge was taken!
Customer in Greater London07/06/2019
Cooker repair undertaken quickly, easily and at a competitive price
Customer Service
Quality
Value
Very pleased with the prompt and competent repair of my 9 year old electric cooker's faulty selector switch. Booking was straightforward, with a time which suited me. The repair took two visits, first to clarify the problem, the second to install the switch which had needed to be ordered. The engineer telephoned prior to his visits and arrived on time. Price was 20% less than I had expected, having telephoned a couple of the 'national companies', before I checked Which?
Customer in Greater London15/05/2019
Great work, great service
Customer Service
Quality
Value
Our washing machine door wouldn’t open and Tom came out to fix it for us. Was very thorough and solved the problem quickly and efficiently. Payment was fast and simple and will definitely use again for similar jobs. Would definitely recommend.
Customer in Greater London11/04/2019
Reliable
Customer Service
Quality
Value
I would thoroughly recommend Mastermend. Tom was so prompt in replying to my call and carried out the work required to my washing machine. I would have no hesitation recommending Mastermend. Annette - Bickley
Customer in Greater London07/04/2019
Dishwasher Check
Customer Service
Quality
Value
Excellent service from Tom. He kept us in touch by text, was punctual and pleasant, and gave us good advice.
Customer in Greater London02/03/2019
Dishwasher Repair
Customer Service
Quality
Value
Tom turned up on date and on time promised with email reminders. Was brilliant, polite and efficient. Would use again. Highly recommend.
Customer in Greater London25/02/2019
Excellent
Customer Service
Quality
Value
Quick, professional, timely, completed the job well. Good local service and very competitive. Highly recommended.
Customer in Greater London09/01/2019
Polite, knowledgeable and efficient
Customer Service
Quality
Value
Tom came around last week to look our dishwasher and oven, both of which had developed faults. He was quickly able to examine the appliances, identify the parts we needed and came back to fit them two days later (which was a relief as we're hosting a family gathering very soon and both will be needed!) Very good service, fully recommended. Thanks again Tom!
Customer in Greater London17/12/2018
Dishwasher repair.
Customer Service
Quality
Value
Found Tom on Trusted Traders and phoned for an appointment which was quickly followed by e-mail confirmation.He phoned us prior to his arrival on the day. A cheerful and polite young man who quickly and efficiently got to work on the dead dishwasher diagnosing the fault, a slightly burnt wire on the wiring loom causing a short . He was aware of an odd smell on removing the door front and found a very small soot mark on the back, which could have easily been missed. "Never come across this before!" he told us as he repaired it. Excellent work, very impressed would use Tom again and highly recommend him. He even advised on a part we wanted for our oven.
Webber14/11/2018