Mastermend Ltd

Efficient, polite, good communications. Came at the time specified (2 hour slot) and did the work (oven heating element) with no fuss. Will use again.

Tom went above and beyond the service you'd expect. Knowledgeable, trustworthy, punctual and willing to do everything he can to help. Cannot recommend highly enough. Easily discovered the problem, identified the solution and came to us with an immediate quote and time frame and duly stuck to it. The lady who dealt with our calls was also extremely helpful when we needed it. All round great company and great people.

I contacted Mastermend to fix my Miele oven as it had stopped working. I was very impressed with the response to my original enquiry and the prompt arrival of the engineer. He was very professional and explained the problem with my oven and proceeded to fix it on the same day. I was very satisfied with the service provided and would definitely recommend this company to my family and friends. Mrs Wareham

Mastermend fixed our washing machine. Every aspect of the job was great, from explaining the charges, setting up a time to do the work and actually doing the work. Tom even cleaned the space before putting the machine back. We will definitely use Mastermind for all our appliance repairs in future.

Very pleased I found Mastermend. Speedy, reliable and efficient repair of my 16 year old Stoves cooker. New grill element and replacement oven lights. Will use them again and have recommended to our Street WhatsApp group.

We called Tom out to repair a second second fault with our 8 year old AEG integrated dishwasher. After initial clearing up the mess made by the fault and the option of the repair involved, we discussed that it’s sensible to think about replacement. Tom gave not only advice of what to look for, he then spent time helping source a replacement at trade price. Once we purchased product, Tom collected it and installed it the following week and didn’t charge the call out for the fault and only the installation. He even offered to cut the kick board to size to fit the new door shape. All in all a quality and professional service.

Tom came to fix our integrated washing machine as it was leaking and blowing the fuses in the whole house however on closer inspection it transpired the issue was not the machine but the wastewater pipe had been damaged. Tom was able to replace the pipe with one he had on the van at no extra cost and was really helpful putting the kitchen kickboards back in place. Tom is truly professional, friendly, easy to chat with and most of all really knows his trade. Would recommend and use it again.

Mastermend fixed a series of problems for me including my oven, washing machine and tumble dryer. The worker was knowledgeable, quick to diagnose the issues and had all the parts available. He showed me where the damaged parts were so I understood exactly what was being replaced and why. He behaved in a polite and professional manner, leaving me feeling confident of his work. He kept me fully informed from the point of booking through to the final invoice. I have already recommended his work!

These guys came to fix my washing machine where very prompt, knowledgeable and honest as to the problem and explaining the cause. Can't recommend enough!

Tom at Mastermend is someone I've used for a few things at my house and as a landlord I am really mindful of looking after my tenants and their feedback too. Tom and everyone at Mastermend have been fantastic both in terms of the speed they reply to messages and the speed they aim to get a job completed without ever compromising on quality. I appreciate the honesty as well - I had a washing machine that would have cost so much more to fix than replace and as well as quickly telling me this so I would not be charged even more Tom also suggested which machine to go with in terms of durability and rating which was nowhere near the most expensive on the market. He is honest, open and communicates really effectively. A great service and local business I am happy to support.