Mastermend Ltd

I had an email reminding me of my appointment with the engineer and Tom arrived at the start of the time slot and immediately created a good impression. He was friendly, polite, helpful and nicely spoken. He detected the problem with my tumble dryer at first look, sorted the problem and explained the whole thing to me. Paying the bill was quick and easy and he was gone within twenty minutes. If I have any problems with the appliances in my home I will not hesitate to call Mastermend again. I have confidence in them and their ability to repair any problems. Highly recommended by me and by Which? magazine. I have also recommended him to my local WI Group. Thank you.

Efficient, polite, good communications. Came at the time specified (2 hour slot) and did the work (oven heating element) with no fuss. Will use again.

Tom went above and beyond the service you'd expect. Knowledgeable, trustworthy, punctual and willing to do everything he can to help. Cannot recommend highly enough. Easily discovered the problem, identified the solution and came to us with an immediate quote and time frame and duly stuck to it. The lady who dealt with our calls was also extremely helpful when we needed it. All round great company and great people.

I contacted Mastermend to fix my Miele oven as it had stopped working. I was very impressed with the response to my original enquiry and the prompt arrival of the engineer. He was very professional and explained the problem with my oven and proceeded to fix it on the same day. I was very satisfied with the service provided and would definitely recommend this company to my family and friends. Mrs Wareham

Mastermend fixed our washing machine. Every aspect of the job was great, from explaining the charges, setting up a time to do the work and actually doing the work. Tom even cleaned the space before putting the machine back. We will definitely use Mastermind for all our appliance repairs in future.

Very pleased I found Mastermend. Speedy, reliable and efficient repair of my 16 year old Stoves cooker. New grill element and replacement oven lights. Will use them again and have recommended to our Street WhatsApp group.

We called Tom out to repair a second second fault with our 8 year old AEG integrated dishwasher. After initial clearing up the mess made by the fault and the option of the repair involved, we discussed that it’s sensible to think about replacement. Tom gave not only advice of what to look for, he then spent time helping source a replacement at trade price. Once we purchased product, Tom collected it and installed it the following week and didn’t charge the call out for the fault and only the installation. He even offered to cut the kick board to size to fit the new door shape. All in all a quality and professional service.

Tom came to fix our integrated washing machine as it was leaking and blowing the fuses in the whole house however on closer inspection it transpired the issue was not the machine but the wastewater pipe had been damaged. Tom was able to replace the pipe with one he had on the van at no extra cost and was really helpful putting the kitchen kickboards back in place. Tom is truly professional, friendly, easy to chat with and most of all really knows his trade. Would recommend and use it again.

Mastermend fixed a series of problems for me including my oven, washing machine and tumble dryer. The worker was knowledgeable, quick to diagnose the issues and had all the parts available. He showed me where the damaged parts were so I understood exactly what was being replaced and why. He behaved in a polite and professional manner, leaving me feeling confident of his work. He kept me fully informed from the point of booking through to the final invoice. I have already recommended his work!

These guys came to fix my washing machine where very prompt, knowledgeable and honest as to the problem and explaining the cause. Can't recommend enough!

Tom at Mastermend is someone I've used for a few things at my house and as a landlord I am really mindful of looking after my tenants and their feedback too. Tom and everyone at Mastermend have been fantastic both in terms of the speed they reply to messages and the speed they aim to get a job completed without ever compromising on quality. I appreciate the honesty as well - I had a washing machine that would have cost so much more to fix than replace and as well as quickly telling me this so I would not be charged even more Tom also suggested which machine to go with in terms of durability and rating which was nowhere near the most expensive on the market. He is honest, open and communicates really effectively. A great service and local business I am happy to support.

This is the second time I've used Mastermend. The washing machine failed to spin and empty the water. I booked an appointment over the telephone. Tom rang 10 minutes before he arrived to let me know he was on his way which was much appreciated. He quickly identified the problem and repaired it. After he left, I noticed that the machine was not quite in the right position as the door of the integrated machine was rubbing; also, the machine was not fitting flush with the other units. Tom returned and rectified both issues which was very much appreciated. Wanting to ensure the customer is fully satisfied with the work undertaken makes Mastermind service stand out.

On first contacting Mastermend we were given a time slot for the visit and an e-mail confirmation. We received an advance phone call to let us know the exact time Tom would arrive. He identified the problem with our washing machine quickly and on returning to fit a new pump only changed for the part (as quoted previously) - no more. Tom was very polite and professional, easy to contact and punctual. We have already recommended this company to friends and neighbours.

On the hottest day of the year my freezer stopped working. Despite a very busy day, Tom managed to fit me in and came within two hours. Excellent service. In the past he has also fixed an oven for us and as he keeps a good range of spares on his van, the repair was done very quickly and efficiently. He is very knowledgeable about all electrical appliances and his charges are reasonable considering his level of expertise. I can recommend him unreservedly.

My in-built larder fridge stopped working. Tom came but said it wouldn't be economical to repair it. When new fridge arrived, Tom fitted it. I was impressed with his attention to detail, i.e. ensuring that the door lined up properly with the other units. He was keen to get that right. Tom arrived when he said he would both times, having rung shortly before, telling me he was on his way. I especially appreciated only being charged half the call-out fee when the fridge was considered not worth repairing. Would happily recommend Mastermend. Thank you, Tom.

Very easy to book an appointment and literally the next day. Tom arrived in the time stated and texted about 30 mins before arrival. Very quick and professional. Unfortunately my washing machine could not be fixed but Tom recommended alternatives. Would definitely recommend. Also liked the fact that as the machine could not be fixed, only half call out charge was taken!

Very pleased with the prompt and competent repair of my 9 year old electric cooker's faulty selector switch. Booking was straightforward, with a time which suited me. The repair took two visits, first to clarify the problem, the second to install the switch which had needed to be ordered. The engineer telephoned prior to his visits and arrived on time. Price was 20% less than I had expected, having telephoned a couple of the 'national companies', before I checked Which?

I thoroughly recommend this firm and will be telling others. From my initial enquiry to completing the job, the service was clear, courteous and experienced. The appt was confirmed by email with a text alert before arrival. Engineer arrived on time. Payment efficient with an emailed receipt . All fixed and left clean and tidy. Brilliant.

Our washing machine door wouldn’t open and Tom came out to fix it for us. Was very thorough and solved the problem quickly and efficiently. Payment was fast and simple and will definitely use again for similar jobs. Would definitely recommend.

I would thoroughly recommend Mastermend. Tom was so prompt in replying to my call and carried out the work required to my washing machine. I would have no hesitation recommending Mastermend. Annette - Bickley

Excellent service from Tom. He kept us in touch by text, was punctual and pleasant, and gave us good advice.

Tom turned up on date and on time promised with email reminders. Was brilliant, polite and efficient. Would use again. Highly recommend.

Quick, professional, timely, completed the job well. Good local service and very competitive. Highly recommended.

Tom came around last week to look our dishwasher and oven, both of which had developed faults. He was quickly able to examine the appliances, identify the parts we needed and came back to fit them two days later (which was a relief as we're hosting a family gathering very soon and both will be needed!) Very good service, fully recommended. Thanks again Tom!

Found Tom on Trusted Traders and phoned for an appointment which was quickly followed by e-mail confirmation.He phoned us prior to his arrival on the day. A cheerful and polite young man who quickly and efficiently got to work on the dead dishwasher diagnosing the fault, a slightly burnt wire on the wiring loom causing a short . He was aware of an odd smell on removing the door front and found a very small soot mark on the back, which could have easily been missed. "Never come across this before!" he told us as he repaired it. Excellent work, very impressed would use Tom again and highly recommend him. He even advised on a part we wanted for our oven.

I booked Tom to look at an old dishwasher which had stopped working. The booking process worked really well - I liked the transparency of the pricing and the clear terms and conditions listed on the website, and it was great to be able to book online. Tom arrived punctually and quickly diagnosed the problem with the machine (a faulty pump). We decided repair was not an economical option. He gave some useful advice on other options and models to consider for a replacement. I was really impressed with the overall service offered, and would not hesitate to use Mastermend again when the next appliance breaks!

Tom agreed to come out and deal with my temperamental washing machine, although we are slightly out of his usual area. His admin is very effective - email confirmation of the appointment came through quickly, and he sent me a text when he was heading my way on the day. This was much appreciated. I will certainly call upon Tom again if I need to - he was knowledgeable, friendly, and efficient.

I had an AEG washer dryer showing an E20 error message. As I work in a school I needed someone who worked evenings. I phoned Tom on a Friday, told him my availability and he came Monday evening, dead on time. He quickly identified what was causing the blockage, removed it all, flushed the draining pipe through, told me next steps, sorted payment and was gone. No messing, no excess charges, friendly and helpful. I'm definitely keeping his number in my contacts! :)

We used Tom to perform and urgent fix our American Fridge freezer which was constantly causing our electric sockets to trip. He diagnosed the problem correctly, remotely by telephone, ordered the relevant part and 2 working days later all was fixed. He is obviously highly competent, very courteous, communicative, and offers a very fair and reasonable charging system. We have since used him to service both our washing machine and tumble dryer. Will definitely be using him again, should the need arise. I have no hesitation in recommending him.

Very swift and efficient service at a SE18 address. Communication was good and the problem was resolved in a very timely manner. Very Strong Recommendation, would 100% use again.