Initially we were very impressed with the service provided , after finding them through the Which? website. They visited & recommended that we had a survey to asses the extent of works required - this would lead to a more accurate quotation (we needed our house rewired in part). This seemed very sensible so we agreed & agreed the price in advance. Steve arrived on time & was very thorough in his inspection, however when the report & invoice arrived a week or so later we were unhappy with both. The invoice was for nearly twice the agreed price & the report was limited (to say the least), with very little information. The report was in fact more of a quotation. The report also included that "Full Certification will be issued after the following remedial works are completed". In fact they are obliged to issue certification either way as obviously we are not obliged to use them for remedial works. It seems like they expected to get the work, and are holding off supplying information to "encourage" this to happen. We still don't have a full report over a month later & despite several calls / email to chase up. To say we are frustrated with this situation would be an understatement & now feel that we may well have to pay again for a survey. Holey dissatisfied.