MTS Plumbing & Heating Services

We had a full boiler change, which required the gas feed pipe to be updated right through the building. I was not looking forward to it as it became a much bigger job than anticipated, but was reassured by Jim that it was work he undertakes all the time. The work was carried out to plan and pretty much to budget ( there were a few things that needed updating as it was a very old system). We have used it all over the winter and it's not missed a beat so very pleased.

I contacted MTS Plumbing and Heating Services after noticing a leak from my heating system. I was naturally very concerned that this could rapidly lead to more serious problems. I was already aware that the ageing gas boiler would need replacement in the foreseeable future. Jim visited my home on 14 February; he thoroughly assessed the problem, and fully discussed the options available to me. He then promptly provided an estimate for the work we had discussed. From my conversations with Jim, I would have been very happy to engage MTS to carry out the work. The fact that I appointed an alternative installer was not based primarily on cost, but on my personal circumstances at the time. Thank you for your help, Jim.

We needed to replace our 25 yr old boiler. Jim came out to quote and straight away went through the Trusted Traders scheme that he was a member of. I was impressed with his professional approach and felt confident this was someone I could trust to get the job done. He discussed the various options and what could be achieved and then he recommended the solution that would best fit our needs. A detailed written quote was emailed over very quickly. He followed up with a phone call a few days later to make sure the quote had been received and checked if there were any questions. A couple of weeks later I emailed Jim with a go ahead to do the job. He responded quickly and booked us in On the day on installation his team all turned up promptly at 8.30am as agreed. Meanwhile I already phoned to request he fit a new heated towel rail That I'd bought for the kitchen, which he agreed to for a very reasonable price. Everything went to plan until it came to refilling the system with fresh water - Unforeseen issues with the poor quality of our existing pipe work gave Jim a challenge that he thought through and overcame. Very impressed. Everything was left clean and tidy and he explained clearly how it all operated. The price was as we'd agreed. Excellent value and service

We employed Jim to install new radiators throughout our 1990s bungalow and to replace our old hot water tank with a new Mixergy cylinder. Jim impressed us with his knowledge and evident expertise from the first meeting. He discussed the work, made copious notes and soon provided us with a very detailed quote. Once agreed, he booked us in with a definite date – and stuck to it (so different from our experience with other people). On the job, Jim arrived on time with his team, got down to work and they put in over an eight hour day on both occasions. The jobs were fiddly, for example, our radiator pipework was microbore and fixed into a concrete floor. Also, it was the first time Jim had fitted a Mixergy tank in situ (he is an ‘approved’ installer), so this job was also a challenge. We were extremely pleased with the finished results for both projects. We would not hesitate to recommend Jim. He turns up on time, does what he says he is going to do, takes pride in his work, is a considerate and tidy worker and - what we really appreciated - he communicates brilliantly! Jim always responds to calls, texts etc. and, if you leave a message, will phone you back practically immediately. This is such a refreshing change! We know Jim goes ‘over and above’ to ensure his clients are warm and content. Jim is not only an excellent plumbing and heating engineer – he is a true gent. Thanks Jim!

Job was done to a great standard. Very pleased. Was great with the dog, despite her apparent defiance to letting people in the house. - Apologies for her behaviour! Very accurate quote. Took great pride in the work. Completed all the finishing touches to make sure it all worked perfectly. Easy to contact, and prompt to get back with any questions Very clear on what was needed. And clear on the follow-up. No issues when we wanted to move the boiler across a foot. Quickly came up with solution and gave an amended quote almost immediately. Very punctual Very clean afterwards. All mess tidied away. Had trouble getting through the wall. Persevered and got there, but didn't charge for the additional time. Would definitely recommend.

I was given advice on which Combi Boilers were suitable to replace my old one, I didn't feel pressured and was given clear reasons for choosing the boiler that was installed. The work was carried out at the time agreed and finished well within the day, having arrived at the agreed time. I was given advice on what might happen as the system settled (causing the pressure in the boiler to drop) so was not worried when the boiler failed to light, I was able to quickly and easily resolve the issue, so is working well now. The price quoted was very good and had no last minute addon's, I was pleased with the service given and work done, I'm happy to recommend this company.

Needed an 18 year old gas boiler replacing, after being recommended MTS Plumbing and Heating Jim arrived to survey the property and advise what was required. After receiving and accepting Jim’s quote he and his men arrived on time and on the day agreed. The replacement was carried out without any fuss and the job was extremely tidy, the work area was left spotless and his standard of work is to be commended. Very satisfied with Jim at MTS and his workforce and have no hesitation in recommending him to anybody thinking or needing heating / plumbing work carried out.

Jim and his team set to and replaced a very old boiler in a challenging location. Before the work was started, Jim took the time to explain the options of installation location and boiler selections. Clear straight forward advice and tidy work.

Jim Mercer and his team arrived promptly to replace a 23 year old gas boiler. They worked extremely hard all day and the job was completed within 7 hours. I am very pleased with the result and would recommend their services.

Jim spent the day with us relocating a radiator. It proved a challenging job. Jim really knows his trade. Beforehand he discussed the job with us and clearly explained its complications and possible solutions. Throughout the day he kept us informed about progress and the end result was excellent. Thank you and Well Done Jim!