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Trusted Traders

MTS Plumbing & Heating Services

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb mts logo

4.9

25 Reviews

About

This business has not added a description yet.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas safety testing and inspection
    • Immersion Heaters
  • Plumbers

  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • lpg
    • boiler finance

Customer reviews

4.9
25 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
New Boiler
Customer Service
Quality
Value
I would highly recommend this trader as the work he carried out was excellent and speedy. He installed a new Ideal boiler, removed the old one and put a new flue up through the roof. He also set up the Ideal Touch App so I can access the boiler wherever I am and switch it on/off, amend settings etc. He explained everything as he went along, so I knew what was going on all the time. As I said before the work was done very quickly and cleanly. He and his colleague were both very nice people, hence I have no problem in highly recommending him.
Customer in Devon25/07/2019
Tricky boiler replacement carried out very effectively
Customer Service
Quality
Value
We needed to replace our old boiler which was firmly encased in a built in kitchen cabinet with difficult access to gas and water pipework and a boxed in flue. Jim was realistic about the potential problems of the job but also keen to make the new installation work for us in a practical and aesthetic sense. His quote arrived promptly and was clear and detailed. The work was completed to the agreed schedule and budget and included patching up paintwork and cabinetry that had been necessarily removed to complete the job. Relevant certificates, guarantees and building regulations paperwork were all received within a couple of days of completion.
Customer in Devon21/07/2019
Installation of new heat only LPG boiler, pump, etc.
Customer Service
Quality
Value
We were immediately impressed with Jim's technical knowledge when he came to evaluate the job - on the same day we'd researched possible heating engineers. He spent a considerable time going over everything in depth and detailing all the options in a clear and impartial manner. His prompt written and fairly-priced confirmatory quotation was again clear and detailed and we had no hesitation in selecting MTS for the job. He and his assistant, Gabi, arrived at 08.15 on the day and worked tirelessly and continuously until 17.00, not even stopping for lunch but just welcoming mugs of tea (and biscuits for Gabi!) whenever offered. Whenever a problem arose they were not satisfied until it was resolved and returned the following day to ensure all was well and carry out one or two tweaks. Jim dealt meticulously with all documentation, guarantees, etc. We would recommend him without reservation.
Customer in Devon14/05/2019
Fitting New Boiler.
Customer Service
Quality
Value
Jim Mercer responded quickly to the initial problem that my old boiler would not fire up. I was fairly certain that the problem was serious. After working on the boiler and making a temporary repair we had a discussion and agreed that the only real solution was a new boiler. Without any pressure he explained all the options giving me a careful cost breakdown. We fixed on a day for the work and he emailed me the day before, giving me the time that he would arrive with his assistant - he arrived to the minute. The work was carried out quickly and very efficiently. I expected that. But the care with which they treated my property and the desire to have me understand exactly what they were doing was beyond my expectations. Jim sorted out the paperwork. An experience that I could have found to be very worrying turned out to be a pleasure. A I know that Jim is available should I have any Questions in the future.
Customer in Devon08/03/2019
First class
Customer Service
Quality
Value
We found Mr Mercer very professional from the start of giving a quote to starting work. His standard of work was first class, clean and quick. His information about the installation and how to work the system. He made sure we understood how to operate the boiler and stat. All paper work was completed and handed over. Would recommend MTS.
Anthony, Devon21/02/2019
New boiler instalation
Customer Service
Quality
Value
Having been told we needed a new boiler, Jim was able to come round on the same day and provide a highly competitive quote. Jim was able to book us in for the same week and installed a new boiler for us with minimal mess and spent time explaining the installation with us. We would highly recommend Jim for any future jobs.
Customer in Devon17/02/2019
New Boiler Installation
Customer Service
Quality
Value
Our Boiler broke and needed advice. Called Jim and he came and saw us that evening. He gave us a fantastic quote for new boiler and due to our emergency, he managed to get it all installed within a week. Jim advised us on the boiler we need and explained all the benefits. Jim also went through how the boiler works and kept us up to date with his progress. There was minimal disruption on the day of fitting. Clean and tidy worker. Very please with his work, Would recommend Jim to anybody. Thank you
Customer in Devon16/11/2018
New central heating system
Customer Service
Quality
Value
From the start Jim was open & honest about price & difficulties but quietly overcame all obstacles & delivered a good job on time & price as quoted.
Christine04/11/2018
New boiler fitted
Customer Service
Quality
Value
Jim came and fitted a new boiler for us. He came and gave a quote where he spent time explaining to us the different products and the fitting process. We were able to book in quickly and at a time convenient to both parties. When he came and fitted the boiler he again explained the process and was clean and tidy. He worked hard to fit the boiler where out existing boiler was and caused minimum disruption. I would highly recommend Jim to anyone as we are thrilled with his work. Thank you
ashtondavey04/10/2018
Excellent quality
Customer Service
Quality
Value
Kept me informed both before and during work and a high quality boiler installation.
Kevin, Devon24/09/2018
Great advice
Customer Service
Quality
Value
Jim fully explained how my boiler worked, what the problem was and gave appropriate advice on all of my options. I would not hesitate to use him in the future. Highly recommended.
Ruth, Devon22/05/2018
Accomplished
Customer Service
Quality
Value
Very accomplished - installed the boiler in accomplished & tenacious manner.
Which? Trusted Traders Consumer13/03/2018
Professional, painstaking and diligent.
Customer Service
Quality
Value
We gathered a number of quotes before finally settling on Jim Mercer and I'm so glad we chose him to replace our old, inefficient central heating. Jim listened to our requirements, made suggestions and presented us with a detailed and highly competitive quote. During the installation he kept us informed throughout, solved numerous day-to-day issues and undertook additional work in a professional and friendly manner. The end result is an efficient and seamlessly installed central heating system which should last for many years. I would not hesitate to recommend MTS Plumbing and will be using Jim for our ongoing servicing and any additional plumbing requirements.
Adrian Doughty28/01/2018
The trader replied (on 22/02/2018)
Many thanks for your comments. It really helped that you wished to understand the processes and technicalities. It helps so much when a client gets on board in the way that you did. Many thanks Jim
Brilliant job, prompt professional
Customer Service
Quality
Value
Every aspect of the heating job was explained in full detail, giving options and costing. Listened to what we were trying to achieve and advise us accordingly. Nothing was too much trouble. Spoke to us and every aspect of the job if something didn't go according to plan. Will use him again, he was happy and polite. Good Job.
Christine, Devon11/12/2017
Good for Tricky Houses!
Customer Service
Quality
Value
We had a full refurbishment of our hot water and central heating system - the job took a week so we got to see plenty of Jim's work. We were impressed by his wide range of skills and experience. Our house is an old cob cottage with lots of non-standard issues but Jim was very good at finding solutions. You feel as if he would always sort you out rather than bodge it.
Jeff, Devon13/11/2017
Good job
Customer Service
Quality
Value
Helpfully did the work while I was out of the country and explained it to me when I was back. Nice guy.
Will, Devon24/10/2017
Good Job very Professional
Customer Service
Quality
Value
Always there when arranged. No complaints about workmanship.
Peter, Devon11/09/2017
Really good, thorough job.
Customer Service
Quality
Value
Very informative, honest, good value, would definitely recommend.
Helen, Devon10/08/2017
Highly recommended.
Customer Service
Quality
Value
Highly competent from quote to commissioning, our boiler replacement was faultless. Highly recommended.
Christopher, Devon07/07/2017
Very impressed
Customer Service
Quality
Value
Quick response for quotation & installation. Jim certainly knows his products, will recommend him in the future.
Andrew, Devon12/05/2017
More done than expected
Customer Service
Quality
Value
Jim Mercer is friendly, helpful and expert. What impressed me most was that although the job was to install a new gas boiler he had a careful look at the whole central heating and hot water system and suggested improvements which he then carried out at a competitive cost.
A, Devon13/04/2017
Prompt and did very good job
Customer Service
Quality
Value
Mr Mercer was prompt, very efficient and explained how boiler worked.
Sandra, Devon05/04/2017
Highly satisfied
Customer Service
Quality
Value
Installed new boiler. Very prompt, reliable & does a very good job.
Peter, Newton Abbott01/10/2016
My Review
Customer Service
Quality
Value
Jim and his assistant were very helpful, they changed my old boiler and put a new LPG border, they made me feel safe enough to leave the house and when I came back everything have been cleaned.
Which? Trusted Traders Consumer08/09/2016
Really reliable. Great from start to finish & would recommend
Customer Service
Quality
Value
Installed new central heating system & boiler. Really good job. Kept us informed throughout.
Mr Minto, Exeter01/08/2016