I was unable to lock my French doors and it took just 30 minutes for My Lock Locksmiths to arrive on a dark cold Saturday evening. It didn't take long to find the problem, requiring an adjustment to the locking mechanism, although it did take 50 minutes to fix. It was a case of perseverance trying various adjustments until the issue was resolved, with agreement that if it reoccurred it would be adjusted free of charge. Polite and courteous throughout. Reasonable price taking into account the very quick attendance. I would definitely use My Lock Locksmiths again if needed!

I got in touch with My Locks because we'd just bought a house and wanted to get all the locks changed. Martin visited to measure the lock cylinders, gave me a quote and then ordered in the locks. I think he has a selection of locks in stock, but some of the ones I requested were high security ones which had to be ordered specially. They took about a week to arrive after which Martin came back and fitted all the requested locks. He works fast, obviously enjoys the job and even did a couple of little extras like adjusting the back door and garage door so they closed better. Price was as quoted and payment was easy (card/contactless). My only quibble was during the initial correspondence it was a bit difficult to get a date pinned down and I had to call more than once to get hold of him on a day when he was available to pop round. It would have been better if we were just booked in in the first place. Once I got hold of him though, the service was indeed impeccable with good communication every step of the way. Overall I'm very happy and wouldn't hesitate to use again.

I called 'My Lock' when the latch on my front door had broken, not what you need only a few days before Christmas. They (I'm very sorry I can't remember the gentleman's name) said they could be with me in a couple of hours, on the same day and they arrived on time. They explained their hourly rate was £65, plus the cost of any materials. When they looked at the door they explained the latch had broken and would need replacing and said the total cost would be £120. Forty mins later the latch had been replaced, I was able to pay by card and the job was done. They were polite and efficient and I felt comfortable with them in my home (plus they put up with my 3 crazy dogs sniffing around). I couldn't have asked for more, that's why I have given them 5 stars.

We needed a window Lock fixed. Martin came out on the day he said he would and fixed it to our full satisfaction. He even fixed the front door for nothing.