I got in touch with My Locks because we'd just bought a house and wanted to get all the locks changed. Martin visited to measure the lock cylinders, gave me a quote and then ordered in the locks. I think he has a selection of locks in stock, but some of the ones I requested were high security ones which had to be ordered specially. They took about a week to arrive after which Martin came back and fitted all the requested locks. He works fast, obviously enjoys the job and even did a couple of little extras like adjusting the back door and garage door so they closed better. Price was as quoted and payment was easy (card/contactless). My only quibble was during the initial correspondence it was a bit difficult to get a date pinned down and I had to call more than once to get hold of him on a day when he was available to pop round. It would have been better if we were just booked in in the first place. Once I got hold of him though, the service was indeed impeccable with good communication every step of the way. Overall I'm very happy and wouldn't hesitate to use again.

I called 'My Lock' when the latch on my front door had broken, not what you need only a few days before Christmas. They (I'm very sorry I can't remember the gentleman's name) said they could be with me in a couple of hours, on the same day and they arrived on time. They explained their hourly rate was £65, plus the cost of any materials. When they looked at the door they explained the latch had broken and would need replacing and said the total cost would be £120. Forty mins later the latch had been replaced, I was able to pay by card and the job was done. They were polite and efficient and I felt comfortable with them in my home (plus they put up with my 3 crazy dogs sniffing around). I couldn't have asked for more, that's why I have given them 5 stars.

We needed a window Lock fixed. Martin came out on the day he said he would and fixed it to our full satisfaction. He even fixed the front door for nothing.