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Endorsed by Which? Trusted Traders

My Plumbing & Heating Ltd

Profile thumb my p h logo  bauhaus 93
4.5

16 Reviews

Opening Hours
Today -
  • Monday 07:30–19:00
  • Tuesday 07:30–19:00
  • Wednesday 07:30–19:00
  • Thursday 07:30–19:00
  • Friday 07:30–19:00
  • Saturday - Closed
  • Sunday - Closed

About

Celebrating over 10 years! Proudly been in business since 2009. We are a small local company with various trades - plumbers, heating engineers, carpenters, electricians, tilers, plasterers, decorators, bricklayers, roofers, solar fitters.

The company is owned and managed by me, I am an ex plumber & heating engineer and been a Building Surveyor for the past 20 years. Our core business is plumbing, boiler installation and repair, bathroom & kitchen refurbishment.

BUT as I'm a Building Surveyor I apply my experience and expertise to carrying out General Refurbishment and Building Work on domestic & commercial properties. I only use a core team of experienced tradespeople who have worked with me for years & who meet my high expectations. Customer satisfaction is at the very heart of my company ethos.

I Project Manage all the building / refurbishment work. I have an extensive client list, with high levels of satisfaction so references can be taken up. Feel free to call - ask for Denise

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
  • Bathroom fitters

    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom suppliers
    • Bathroom tiling
    • Electric Showers
    • Wet rooms
  • Kitchen fitters

    • Kitchen installation
    • Kitchen refurbishment
    • Kitchen tiling
    • Kitchen worktops
  • Builders

    • Building services
    • Extensions
    • Loft conversions
    • Plastering
    • Porches
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • More Services

    • refurbishment - electrics
    • carpentry
    • plastering
    • tiling
    • boilers

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.5
16 reviews
Customer Service
4.6
Quality
4.5
Value
4.3
Sort by
Great Communication
Customer Service
Quality
Value
We have used this company twice and on both occasions the work was done as agreed and to a high standard. We had a bathroom fitted a couple of years ago and everything is still in good working order and our boiler serviced in March this year. Overall what makes them stand out is their communication. So many firms either take ages to respond or seem to disappear where as Denise gets back to you rapidly and this really helps take the stress out of arranging any kind of work in the home.
Merlyn in Greater London Posted on 04/06/2021 , work completed 20/03/2021
Fast and efficient
Customer Service
Quality
Value
My boiler completely piled in and needed a brand new one. I called late in the evening but all was arranged for the following day. Fast and speedy work, that didn’t encroach on a busy schedule. The job was expensive but once it had been installed I also text denise back to sort out some niggles because I thought the boiler maybe have stopped working again. She walked me through it all step by step and all was sorted very efficiently.
Customer in Greater London Posted on 29/01/2021 , work completed 08/01/2021
Boiler Installation
Customer Service
Quality
Value
Having already used My Plumbing & Heating for a rental flat refurbishment last summer, when the boiler gave up and required replacing urgently (new tenants had only been in a matter of days), Denise was my first port of call. She and her team did an excellent job: extremely quick, efficient and professional. Would highly recommend.
Customer in Somerset Posted on 10/11/2020 , work completed 27/10/2020
Expensive, substandard and unsafe work.
Customer Service
Quality
Value
I contracted My Plumbing & Heating to install underfloor heating and relocate the existing boiler. I agreed to pay twice the rate quoted by their nearest competitor on the promise of a care free, professionally managed installation. After a very polished bid, where Denise couldn't do enough to secure the work i thought I was on to a winner. What followed proved to be quite a nightmare. The installation was supposed to happen in the 6 working days between the 21st and 29th of August and everyday I would come on site to find nobody working. In fact work actually took place only over 2 days the 21st and 29th. The rushed job was evident throughout: - the insulation was poorly fitted ruining the edges of the screed. - the boiler was leaking. Disappointed already with what was supposed to be a seamless polished concrete floor, there was worse to come... Once the screed was dry Michael commissioned the system without safety certification invalidating my boiler's warranty and my building insurance. On coming back after I complained, he declared the boiler dangerous and left me without hot water contemplating the additional costs to fix or replace the boiler. I contracted another engineer to put it right who confirmed that the problem with the boiler had been caused by the poor installation during the move.
Customer in Greater London Posted on 26/10/2019 , work completed 06/09/2019
The trader replied (on 29/01/2021)
Dear Mr Spellucci - as you know you withheld thousands of pounds at the completion of the job and ultimately found to simply be prevaricating, without a shred of evidence to support your unfounded, and almost outlandish claims. We treated you with care and respect as we do all our customers and we delivered our side of the bargain - a fully functioning and compliant underfloor heating system, yet you decided to raise a formal complaint with Which? as you didn't want to, or couldn't, fulfill your side of the agreement. Which? carried out a very forensic analysis of all issues you raised through their formal complaints process, and looked at the whole audit trail of our exchanges, in texts and emails, and independent reports on the condition of the system and boiler, which incidentally I had to provide to them as you certainly hadn't. Their complaints process found in my favour and yet you still didn't pay up. In fact you decided to escalate the complaint onto the Ombudsman, which was your right, however after several months following their equally thorough investigation of all communications and the facts, they also found in my company's favour. Several months later you still didn't pay up even then and I had to threaten Court which was a last resort. Your 'review' therefore seems nothing more than spiteful and is completely unfounded, especially as you chose to write it long after you were exposed as prevaricating about paying up - sad and disappointing Andre.
Highly recommended
Customer Service
Quality
Value
Denise and her team have recently completed an extensive refurbishment of my rental flat in East London (hard flooring throughout and brand new bathroom). I do not live in the area so was, therefore, seeking somebody to carry out the work in my absence; Denise did not disappoint. The work was carried out to a very high standard (a few minor snags, to be expected in a job of this size, were addressed and resolved quickly and efficiently and without any problems), Denise was able to source many of the materials on my behalf, was professional and her communications were speedy and detailed. Not the cheapest but as she project managed the entire refurbishment, worth every penny. I would not hesitate to recommend Denise and her team and would certainly use her company again.
Customer in Somerset Posted on 24/10/2019 , work completed 04/10/2019
Reliable, local and very professional
Customer Service
Quality
Value
We have used My Plumbing and heating over roughly 8 or 9 years. They have dealt with removing boilers from difficult to reach locations to installing a more modern boiler and replacing radiators as well as annual services. Always helpful, reliable and great to work the with pricing is clear and fair. Highly recommend!
Customer in Greater London Posted on 28/05/2019 , work completed 22/03/2019
Which? Local Review
Customer Service
Quality
Value
Excellent service really thorough. Quickly discovered the problem with shower of poor plumbing by previous plumber and efficiently repaired it
amcgarry Posted on 08/01/2016 , work completed 08/01/2016
Which? Local Review
Customer Service
Quality
Value
I highly recommend this company for excellent plumbing services. The service is personal, efficient and reliable. The plumber was very thorough and helpful, and came at the appointed time.
Maureen9 Posted on 18/11/2015 , work completed 18/11/2015
Which? Local Review
Customer Service
Quality
Value
Rang them on a very cold morning when our boiler was playing up. Denise texted back quickly with name & time of an "engineer" who could come round that afternoon. Annie (said engineer) arrived on time, extremely pleasant and good at explaining things, and got our boiler sorted out very quickly. Would definitely use again.
Suze B Posted on 21/11/2013 , work completed 21/11/2013
Which? Local Review
Customer Service
Quality
Value
Michael came initially to give us a quote and we were very impressed with his 'can do' attitude. We ended up getting him in to rip out an old combi and install a new system boiler and unvented hot water cylinder in our basement. He did an excellent job and his pipework was very tidy and neat. Denise was very helpful in arranging everything and offered lots of really good advice on other work we wanted to get done. Overall they are a quality company with a very high standard of work and a pleasure to deal with on top of it all. Highly recommended
DeckyH Posted on 29/05/2013 , work completed 29/05/2013