I contracted My Plumbing & Heating to install underfloor heating and relocate the existing boiler. I agreed to pay twice the rate quoted by their nearest competitor on the promise of a care free, professionally managed installation. After a very polished bid, where Denise couldn't do enough to secure the work i thought I was on to a winner. What followed proved to be quite a nightmare. The installation was supposed to happen in the 6 working days between the 21st and 29th of August and everyday I would come on site to find nobody working. In fact work actually took place only over 2 days the 21st and 29th. The rushed job was evident throughout: - the insulation was poorly fitted ruining the edges of the screed. - the boiler was leaking. Disappointed already with what was supposed to be a seamless polished concrete floor, there was worse to come... Once the screed was dry Michael commissioned the system without safety certification invalidating my boiler's warranty and my building insurance. On coming back after I complained, he declared the boiler dangerous and left me without hot water contemplating the additional costs to fix or replace the boiler. I contracted another engineer to put it right who confirmed that the problem with the boiler had been caused by the poor installation during the move.

Denise and her team have recently completed an extensive refurbishment of my rental flat in East London (hard flooring throughout and brand new bathroom). I do not live in the area so was, therefore, seeking somebody to carry out the work in my absence; Denise did not disappoint. The work was carried out to a very high standard (a few minor snags, to be expected in a job of this size, were addressed and resolved quickly and efficiently and without any problems), Denise was able to source many of the materials on my behalf, was professional and her communications were speedy and detailed. Not the cheapest but as she project managed the entire refurbishment, worth every penny. I would not hesitate to recommend Denise and her team and would certainly use her company again.

We have used My Plumbing and heating over roughly 8 or 9 years. They have dealt with removing boilers from difficult to reach locations to installing a more modern boiler and replacing radiators as well as annual services. Always helpful, reliable and great to work the with pricing is clear and fair. Highly recommend!