Dear Mr Spellucci - as you know you withheld thousands of pounds at the completion of the job and ultimately found to simply be prevaricating, without a shred of evidence to support your unfounded, and almost outlandish claims. We treated you with care and respect as we do all our customers and we delivered our side of the bargain - a fully functioning and compliant underfloor heating system, yet you decided to raise a formal complaint with Which? as you didn't want to, or couldn't, fulfill your side of the agreement. Which? carried out a very forensic analysis of all issues you raised through their formal complaints process, and looked at the whole audit trail of our exchanges, in texts and emails, and independent reports on the condition of the system and boiler, which incidentally I had to provide to them as you certainly hadn't. Their complaints process found in my favour and yet you still didn't pay up. In fact you decided to escalate the complaint onto the Ombudsman, which was your right, however after several months following their equally thorough investigation of all communications and the facts, they also found in my company's favour. Several months later you still didn't pay up even then and I had to threaten Court which was a last resort. Your 'review' therefore seems nothing more than spiteful and is completely unfounded, especially as you chose to write it long after you were exposed as prevaricating about paying up - sad and disappointing Andre.