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Trusted Traders

1st Call Appliances

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5.0

15 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

1st Call Appliances are a local, family run business who have been
established for over 40 years, and have built an excellent reputation
based on reliability and good service. Brothers Nicholas and
Andrew along with Tom Lange are the main service engineers for the Cheltenham,
Gloucestershire and Worcestershire areas.

We specialise in the supply, installation, repair and service of
domestic and commercial appliances, covering everything from
the sales and service of white goods in your home, to commercial
appliances in care homes and schools.

Landlords and letting agents are also catered for, we can offer a
speedy and reliable service that is excellent value for money.

These days everyone's lives are extremely busy and to have an
appliance out of action is frustrating to say the least.

1st Call Appliances are here to help and we have fully equipped
workshop vans with all the tools and parts to complete 99%
of jobs on the spot!

What we do

  • Appliance repairs and servicing

  • More Services

    • hobs

Customer reviews

5.0
15 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Dishwasher not working
Customer Service
Quality
Value
Problem rapidly diagnosed, fixed within 25 minutes, all protective clothing and Covid 19 procedures followed. Would use again!
Customer in Worcestershire Posted on 21/07/2020 , work completed 21/07/2020
Broken Washing Machine.
Customer Service
Quality
Value
I was recommended to First Call Appliances by local people on Facebook. My washing machine wasn’t spinning. I rang yesterday, spoke to a very helpful person, who explained fully about pricing and what the possible fault might be. I managed to get an appointment for this afternoon, which suited us perfectly. Two engineers came within the designated time, wearing face masks and socially distancing. They diagnosed the problem, fetched the parts from their van, fixed the problem and cleaned the area for us. We paid by card and received an email invoice immediately. We were very impressed by their service, good manners and knowledge of appliances. Would recommend.
Customer in Worcestershire Posted on 23/06/2020 , work completed 23/06/2020
Excellent service with helpful advice
Customer Service
Quality
Value
Our dishwasher was collected by Andy who was able to diagnose the fault on site, before removing the machine for repairs. We found him to be very knowledgeable, and keen to provide a good customer service. The dishwasher was returned a week later, and Andy was very generous with his time offering advice, not only about the dishwasher, but also about our cooker and fridge freezer, both of which will need replacing before too long. I certainly would use 1st Call Appliances again, and would be happy to recommend them to anyone else needing help and advice. I thought the charge for the repair (£130) was very reasonable.
Customer in Gloucestershire Posted on 13/02/2020 , work completed 13/02/2020
Fast response
Customer Service
Quality
Value
Andy came within 24 hours of my enquiry to fix my fan oven, which he did and tested it to check it was working. He explained what the problem was, how it would be fixed, checked I was happy to go ahead, explained how the oven worked, the Warrenty for the work, and assured me I should call him back if there was a problem with the repair. He was helpful, pleasant and even happy with my inquisitive dog. I have every confidence in the service and, now, the oven
Customer in Gloucestershire Posted on 07/02/2020 , work completed 07/02/2020
Speedy cooker repair
Customer Service
Quality
Value
A great service. Called them up yesterday and they were able to arrange someone to come out today at a time that suited me. They arrived 15 mins early and were polite and efficient, yet took the time to explain exactly what had gone wrong. The price was as stated on the website + parts. in addition I was given free advice about an issue with the dishwasher. Will definitely use them again!
Customer in Worcestershire Posted on 24/01/2020 , work completed 24/01/2020
Bosch dishwasher
Customer Service
Quality
Value
The machine had been repaired to stop leakage. It leaked again during the next wash. We phoned next morning and the engineer called, came back to collect the machine and take it to the workshop to look for hairline cracks. The pressure chamber was found to be cracked. A new pressure chamber was fitted and tested. We were not charged for the extra labour, t the pressure chamber. Polite and courteous services.
Customer in Gloucestershire Posted on 19/12/2019 , work completed 19/12/2019
Perfect service
Customer Service
Quality
Value
Phoned afternoon of the 5th to repair integrated Bosch dishwasher. Engineer arrived 9.20 on the 6th. Tested machine identified fault. Took machine out of situ, disassembled, fetched spare part from van fitted working perfectly. Replaced in situ fitted better than before. Polite skilled worker knowledgeable. Reasonable cost. What more could you ask for. Would definitely use again if needed.
Customer in Worcestershire Posted on 07/11/2019 , work completed 05/11/2019
Bosch Dishwasher supplied and fitted by 1st Call
Customer Service
Quality
Value
Used First Call as they were located locally, they turned up on time we were very happy with the engineer and quality of workmanship. Received phone calls from the office to keep us well informed of progress.
Customer in Worcestershire Posted on 14/10/2019 , work completed 14/10/2019
Speedy and Helpful
Customer Service
Quality
Value
Prompt, honest and helpful service, checked all controls and left machine in working order. did not commence unnecessary work or sell additional parts. Did all that was required for the call out.
Customer in Worcestershire Posted on 29/08/2019 , work completed 27/08/2019
Punctual and very fast
Customer Service
Quality
Value
Turned up on time. Very speedy work - knew exactly the problem and explained in terms I could understand. Organised follow up to fit new machine to suit our needs . Very pleasant personality and made me feel important as a customer.
John, Worcestershire Posted on 16/08/2019 , work completed 16/08/2019