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Endorsed by Which? Trusted Traders

North London Heating and Plumbing

Profile thumb logonorthlondon
4.7

136 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

North London Heating and Plumbing provide London and the surrounding areas of North London such as Finchley, Enfield and Islington with a genuine 24 hour emergency service on all plumbing, heating and drainage problems.

We provide a full package from general water system work to waste disposals and burst pipes. A wide range of expert services from experienced team members offering not only the services we’ve mentioned but also boiler repairs and boiler installations, as well as bathroom fitting.

NLHP’s staff have been helping the London community for over 65 years and remains to this day a family run business. All of our engineers are highly trained, Gas Safe registered and qualified to the highest of standard.

With our vast experience, this enables us to deal with the most complicated of problems efficiently and as we have a large stock of plumbing and heating materials, the problem can usually be resolved within the first visit.

What we do

  • Heating contractors

  • Plumbers

  • Bathroom fitters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.7
136 reviews
Customer Service
4.8
Quality
4.8
Value
4.6
Sort by
Change a dripping tap in bathroom
Customer Service
Quality
Value
Straight forward changing a dripping tap in bathroom sink. When I called them I thought he said we charge £85 for the first hour but when I received their invoice after the work was completed it showed £170. It turned out it was £85 for half an hour and he took just over that time. I found the charge £170 for 1 hour over the top. I wish I had taken more time to find someone much cheaper as I understand the average charge for this in London is between £40 to £100 per hour. I will not be using them again for this over rated charge.
Customer in Greater London Posted on 07/05/2021 , work completed 15/04/2021
Hot water cylinder fitted badly
Customer Service
Quality
Value
They fitted a pressurised hot water cylinder for us. It all went OK until they left, when they said it might cause a problem with the rest of our plumbing. I asked if they would fix it but they said no. Sure enough, the flat sprang a leak and flooded the flats downstairs. Later we discovered that they had also wired it up wrongly, causing the fuses to blow. They had fitted the wrong sort of control unit, jamming two electricity supplies into the one feed. I'm told by the suppliers that this is really very dangerous and incompetent.
Customer in Kent Posted on 16/03/2021 , work completed 10/06/2020
Appalling after service - warranty and install not registered with Vaillant
Customer Service
Quality
Value
NLHP installed our boiler on 12 Nov 2020, promising an extended 10 year warranty. Nearly three months on, they have failed to register the warranty, not a single one of my emails has been responded to and they are not answering their phone lines. I've spoken with Vaillant and they've advised that there's nothing they can do from their end and the matter has to be taken up with the installer. The install itself was a shambles. The plumber was 5 hours later than he said he would be, he did half a job and tried to cover the mess with expanding foam. He also tried to claim he didn't have enough copper piping to do the job we were paying for. Turned out, when pressed, that that he did have enough. He eventually returned the next day to finish the job, but left expanding foam dripping down the side of our house. He didn't complete any of the paperwork nor did he wear a mask at any point.
Customer in Greater London Posted on 28/01/2021 , work completed 12/11/2020
Excellent
Customer Service
Quality
Value
Chris, John and Mickey were excellent in handling the installation of my new boiler. The evening of the installation I had a leak which I thought was connected to the boiler installation. John came at 10:30pm and identified the leak from the toilet in my children’s bathroom. It was not their fault but yet they took the time and trouble on a Saturday night in lockdown to come and deal with the issue. I recommend them highly for this excellent customer service. Thank you John especially.
Customer in Greater London Posted on 09/01/2021 , work completed 09/01/2021
Friendly polite but costed more
Customer Service
Quality
Value
I booked in a boiler service, was all fine and good. The gentleman who came was friendly, polite and efficient. The service was completed quickly and with knowledge and experience. He did not make any mess or noise, and I prefer local businesses. Only thing I was surprised by was that on the phone I was quoted £85 for 30 minutes of work (he did 30 minutes as per invoice) but on the day I also was charged VAT of £17 (total £102). I don't mind paying more as I'd rather support local businesses, but I would have liked to be told about extra VAT in advance when they mentioned it would be £85 for a 30-minute service.
Customer in Greater London Posted on 10/11/2020 , work completed 09/11/2020
High quality work under time constraints
Customer Service
Quality
Value
Faced with the challenging task of replacing an ageing shower base along with surrounding screen and tiles, all within the space of a week, the team did a fantastic job. The bathroom needed to be entirely replaced, involving new timber joists and a comprehensive tanking process undertaken to ensure full waterproofing of the area. From the very beginning, Graham and Ross were helpful, polite and professional. Together they ensured that the work was completed on schedule and to a high standard, taking care to find the right materials and, most importantly, not cutting any corners. The end result was excellent - a fully tanked shower area finished with precision and a dramatic improvement on what existed before. Throughout the process, Graham and Ross maintained open communication lines, providing regular photographic progress updates and informing me of any issues which were then quickly resolved. All in all, a satisfied customer and a team I would not hesitate in using again. The after care and back office support has also been ever present, providing peace of mind.
Customer in Cambridgeshire Posted on 22/09/2020 , work completed 08/09/2020
Warranty and Gas Safety Cert not registered - Boiler breakdown - No hot water - Appalling follow up
Customer Service
Quality
Value
NLHP installed a Vaillant EcoTec Plus boiler at the cost of £3,200 on 8/11/19 The engineer left giving me an assurance that the boiler was registered and under warranty. Within 2 days the thermostat provided had broken. It took numerous e-mails and phone calls to get a replacement (a 10 minute job) In June 2020 when I found no hot water - 7 months after boiler installation. I called NLHP who assured me that they would get an engineer out and would call me back later that day. No call came. I rang them the following day and was then informed that I needed to call Vaillant as the problem appeared to be with the boiler and it was their responsibility to fix it under warranty. On calling Vaillant I discovered that my boiler had not been registered, it was therefore not under warranty and a retroactive registration would invalidate a 5 year warranty to only 1 and I was therefore advised to take out insurance (which I did). However having no gas safety certificate is illegal and fails to comply with gas and building regulations. I called NLHP who confirmed there was a problem and that my boiler had not been registered. They would sort this and get an engineer to me as I still, 9 days after the original complaint have problems with my hot water. They would call me back to confirm this - no call came. Today 28/06/20 I have no gas safety cert, no warranty, no consistent hot water. I have now registered a complaint with the Gas Safe registration body. Avoid at all costs. It has since been resolved to the customers satisfaction however it shouldn't have taken the time it did and the matter was not prioritised.
Customer in Greater London Posted on 28/06/2020 , work completed 08/11/2019
Bathroom refurbishment
Customer Service
Quality
Value
North London Heating and Plumbing undertook a small but highly complex bathroom refurbishment to my sons flat in Tufnell Park while he was out of the country. The job involved the complete removal of all existing fixtures, tackling unforeseen problems ( replacing rotten wood floor timbers due leaking pipes and moving doors), designing the new layout and installing the new Bathroom fixtures, including plumbing, plastering and painting. The work and finish is to a very high standard. Customer service was exceptional, with the guys always happy to discuss and agree any changes to meet customer demands. They even did work outside the original brief, including painting of lobby outside the bathroom. The job was inevitably paused by the lockdown but as soon as restrictions were lifted the job was immediately finished. I couldn’t recommend the company more highly. Great job and exceptional value for money.
Customer in County Durham Posted on 14/06/2020 , work completed 12/06/2020
Complete renovation
Customer Service
Quality
Value
The work was completed on budget but did take slightly longer than anticipated. Nick, the project manager, was sometimes hard to get hold of but was very obliging and willing to change specs and find work arounds. Considering ours is a flat in a small block the work was carried out without upsetting the neighbours! Nick managed the workforce well but the standard of work of some of the contractors was variable. Particular thanks and credit to Craig who did an excellent job on both the bathrooms. There has been some difficulties in chasing up the snagging but overall would recommend this company and the quality of the work.
Customer in Greater London Posted on 01/06/2020 , work completed 30/06/2019
Incredibly Disappointed - Avoid if you can
Customer Service
Quality
Value
My boiler needed repair and I was recommended by NLHP to install a brand new replacement which cost an eye-watering £3,000. The boiler was not installed properly, and the customer service I have received was largely non-existent - I had to chase them multiple times over the space of six weeks to get a reply. When I did eventually hear back from them they were unhelpful, rude and quite frankly, spineless in blaming everyone other than themselves. Incredibly disappointed with my whole experience and I would suggest avoiding if possible.
Customer in Greater London Posted on 26/05/2020 , work completed 04/02/2020
The trader replied (on 02/06/2020)
After reading the review left by this customer which gives us a bad name I would like to point out the facts as the owner of the business. This boiler that supposedly was installed incorrectly as a fault was apparent with the hot water. We asked the customer to contact Worcester under the boiler warranty and due to the Covid 19 situation affecting everybody including ourselves they were unable to attend promptly. We did try to attend however were told that he couldn't be in at that particular time and we would rearrange the next week. The next correspondence received was that he had the boiler looked at by a handyman who had fixed the problem who I might add was not registered to repair boilers.When we asked what was in fact wrong with the boiler he was unable to tell us as the handy man did not leave an invoice for the works carried out. The customer then wanted a full refund of £3000 for the works carried out due to our poor boiler installation.Even though he has had a brand new boiler which is working and a full 10 year warranty with Worcester. Quite unreasonable!!! I asked him to arrange for a gas safe inspection of the works we carried out to no avail in order to inspect the boiler installation. While we empathise with this customer and understand his frustration regarding his boiler and as such offered him 2 free boiler services. I have to point out that if you look at our reviews this review does not reflect most other peoples opinions of the business.