North London Heating and Plumbing

NLHP installed our boiler on 12 Nov 2020, promising an extended 10 year warranty. Nearly three months on, they have failed to register the warranty, not a single one of my emails has been responded to and they are not answering their phone lines. I've spoken with Vaillant and they've advised that there's nothing they can do from their end and the matter has to be taken up with the installer. The install itself was a shambles. The plumber was 5 hours later than he said he would be, he did half a job and tried to cover the mess with expanding foam. He also tried to claim he didn't have enough copper piping to do the job we were paying for. Turned out, when pressed, that that he did have enough. He eventually returned the next day to finish the job, but left expanding foam dripping down the side of our house. He didn't complete any of the paperwork nor did he wear a mask at any point.

Chris, John and Mickey were excellent in handling the installation of my new boiler. The evening of the installation I had a leak which I thought was connected to the boiler installation. John came at 10:30pm and identified the leak from the toilet in my children’s bathroom. It was not their fault but yet they took the time and trouble on a Saturday night in lockdown to come and deal with the issue. I recommend them highly for this excellent customer service. Thank you John especially.

I booked in a boiler service, was all fine and good. The gentleman who came was friendly, polite and efficient. The service was completed quickly and with knowledge and experience. He did not make any mess or noise, and I prefer local businesses. Only thing I was surprised by was that on the phone I was quoted £85 for 30 minutes of work (he did 30 minutes as per invoice) but on the day I also was charged VAT of £17 (total £102). I don't mind paying more as I'd rather support local businesses, but I would have liked to be told about extra VAT in advance when they mentioned it would be £85 for a 30-minute service.

Faced with the challenging task of replacing an ageing shower base along with surrounding screen and tiles, all within the space of a week, the team did a fantastic job. The bathroom needed to be entirely replaced, involving new timber joists and a comprehensive tanking process undertaken to ensure full waterproofing of the area. From the very beginning, Graham and Ross were helpful, polite and professional. Together they ensured that the work was completed on schedule and to a high standard, taking care to find the right materials and, most importantly, not cutting any corners. The end result was excellent - a fully tanked shower area finished with precision and a dramatic improvement on what existed before. Throughout the process, Graham and Ross maintained open communication lines, providing regular photographic progress updates and informing me of any issues which were then quickly resolved. All in all, a satisfied customer and a team I would not hesitate in using again. The after care and back office support has also been ever present, providing peace of mind.

NLHP installed a Vaillant EcoTec Plus boiler at the cost of £3,200 on 8/11/19 The engineer left giving me an assurance that the boiler was registered and under warranty. Within 2 days the thermostat provided had broken. It took numerous e-mails and phone calls to get a replacement (a 10 minute job) In June 2020 when I found no hot water - 7 months after boiler installation. I called NLHP who assured me that they would get an engineer out and would call me back later that day. No call came. I rang them the following day and was then informed that I needed to call Vaillant as the problem appeared to be with the boiler and it was their responsibility to fix it under warranty. On calling Vaillant I discovered that my boiler had not been registered, it was therefore not under warranty and a retroactive registration would invalidate a 5 year warranty to only 1 and I was therefore advised to take out insurance (which I did). However having no gas safety certificate is illegal and fails to comply with gas and building regulations. I called NLHP who confirmed there was a problem and that my boiler had not been registered. They would sort this and get an engineer to me as I still, 9 days after the original complaint have problems with my hot water. They would call me back to confirm this - no call came. Today 28/06/20 I have no gas safety cert, no warranty, no consistent hot water. I have now registered a complaint with the Gas Safe registration body. Avoid at all costs. It has since been resolved to the customers satisfaction however it shouldn't have taken the time it did and the matter was not prioritised.

North London Heating and Plumbing undertook a small but highly complex bathroom refurbishment to my sons flat in Tufnell Park while he was out of the country. The job involved the complete removal of all existing fixtures, tackling unforeseen problems ( replacing rotten wood floor timbers due leaking pipes and moving doors), designing the new layout and installing the new Bathroom fixtures, including plumbing, plastering and painting. The work and finish is to a very high standard. Customer service was exceptional, with the guys always happy to discuss and agree any changes to meet customer demands. They even did work outside the original brief, including painting of lobby outside the bathroom. The job was inevitably paused by the lockdown but as soon as restrictions were lifted the job was immediately finished. I couldn’t recommend the company more highly. Great job and exceptional value for money.

The work was completed on budget but did take slightly longer than anticipated. Nick, the project manager, was sometimes hard to get hold of but was very obliging and willing to change specs and find work arounds. Considering ours is a flat in a small block the work was carried out without upsetting the neighbours! Nick managed the workforce well but the standard of work of some of the contractors was variable. Particular thanks and credit to Craig who did an excellent job on both the bathrooms. There has been some difficulties in chasing up the snagging but overall would recommend this company and the quality of the work.

My boiler needed repair and I was recommended by NLHP to install a brand new replacement which cost an eye-watering £3,000. The boiler was not installed properly, and the customer service I have received was largely non-existent - I had to chase them multiple times over the space of six weeks to get a reply. When I did eventually hear back from them they were unhelpful, rude and quite frankly, spineless in blaming everyone other than themselves. Incredibly disappointed with my whole experience and I would suggest avoiding if possible.

We were first recommended to use Graham and Ross at the beginning of this year (2019), when we discovered that part of our floor was sinking - the cowboys who had completed the refurbishment of our apartment 6 years previously had made a complete bodge of the whole work, under the direction of their rogue sheriff (otherwise known as a very dodgy project manager). The slipshod work they uncovered was unbelievable - unreal! So it was little surprise when we had to call them in again to sort out our shower room. The work that they had done previously was all under the surface, so once the carpets were back, we could only see the quality of their work from the evidence of the pictures they took as they progressed. On the other hand, the shower that they have just refurbished, on time, shows for all to see the quality of their workmanship; the quality of the way in which they completed the work; and the quality and care taken to ensure that it looks and works perfectly. We know that they are not the cheapest - but we also know we can always trust them, and that we will always be able to recommend them without a second thought! Thank you Graham and Ross!

I had a leak from my toilet cistern, which was built in. They cancelled the appointment to attend twice before coming to fix the leak. The plumber failed to try to lift off the built in tiled top and broke all the tiles above the cistern to gain access. He repaired the leak efficiently, replacing a service valve and hose. However, replacing the tiles (which was well done) took the time spent to 3 hours at £75 per half hour - a bill of £490 for a small leak. I would not use this firm again. They fixed the problem but too expensive and not intuitive about how built in systems are constructed which made a much bigger job than necessary.