North London Heating and Plumbing

Barny, Jo and the team were brilliant to work with from initial engagement through to the completion of our bathroom renovation and redecoration project. They were organised, considerate of us and what we wanted to achieve and always at the end of the phone for any questions we had as the project progressed. The team on our project were punctual, provided daily updates on progress and asked for input whenever decisions were required.

I had North London Heating and Plumbing Ltd to install a new bathroom in my home, and I am very impressed with the exceptional service they provided. From start to finish, their professionalism, expertise, and attention to detail were outstanding. Right from the initial consultation, the team showed a good understanding of my requirements and preferences. Barney from the team took the time to listen to my ideas and offered valuable suggestions to enhance the functionality and look of the installation. Their knowledge of shower systems and the latest industry trends was evident and helped me avoid expensive mistakes. They also helped me choose great value for money products to install. The installation process itself was carried out with precision and efficiency. The guys arrived promptly as scheduled, equipped with all the necessary tools and materials. Their workmanship was flawless and even my husband was impressed! They paid meticulous attention to every detail, the finished shower looks absolutely fantastic. What impressed me the most was the team's professionalism and respect for my home. They were clean and tidy throughout the installation, and on completion, they left the area spotless. It really felt like they took pride in their work and cared about my home. Best thing - not only does it look fantastic but I now get 3 times the water flow in the shower. I would use this company again.

This company was recommended to me through family as they have just completed a kitchen installation at my parents in London(which looks fantastic) so I gave them a call for a bathroom quote and Chris was amazing from start to finish, the whole process was flawless and the workmanship was second to none! Tradesmen on the job were polite and friendly and always cleaned their mess up at the end of the day and had all the protective measures in place. By all means it was not the cheapest quote as I had specific furnishings I wanted but the quality and the end result was amazing, can’t fault the company.

I called North London Heating and Plumbing today, having had no hot water or heating due to boiler having stopped working. Spoke to Barnaby, who said they could come today if needed, but he talked me through trying to get it going and that worked. I am so grateful for the help I got, great service and really quick response. So thankful I was able to speak to an engineer straight away. I would definitely recommend and I know who to contact next time I need help with the boiler. thank you.

I phoned on a Friday evening as I had a leaking water valve. The person I spoke to was pleasant, said that they were very busy but they'd try to get to me the following day but possibly not before 9 pm. At 8.55 pm I phoned just to make sure someone was coming. The answerphone message said that they were very busy but would call me back within five minutes. As I'd heard nothing I tried again at 9.55 pm and again at 11.10 pm, really to see if I could go to bed. I stayed up until 3.35 am. No visit, no call back.

We employed NLHP to do a bathroom refurb in 2020. Part of the service offered is "We have a world class team of bathroom designers and fitters who can help you create your perfect bathroom". The gentleman that designed our bathroom did not size it properly and as a result we had to compromise on the finished shower cubicle - this oversight on its own I can perhaps forgive. We went for a tiled floor which we have had no end of trouble with and is still not sorted as of today. Getting hold of NLHP to get them to come and fix the problem was nigh on impossible the first time in 2021 and is proving equally as difficult this time around. Their customer service is terrible and I regularly receive the feedback "the phone lines are just so busy". Our 2.5 year old daughter uses this bathroom and at present, it is not fit for purpose, a fact that doesn't seem significant to the team at NLHP. Employ these guys at your own risk.

I was quoted a ten year warranty with Vaillant. Despite repeatedly requesting registration during the first two years and repeated assurances that it had been done it was not registered. I was suspicious things were not right as I received no paperwork from Vaillant. After a two year period it is impossible to register the boiler. I do not have the guarantee as promised. How could they do this when I chased them so often? I can see from reviews that I am not the only person who has had this problem. If you are thinking of having a boiler fitted choose a more reliable company. The fact that they are listed on the Vaillant website means nothing. I have spoken to all these people - Chris Jones, John Morris, Barney, Nick, Joanne. Several of them many times. All promised to get it sorted. They didn't.

I just don't understand how this firm got any 5 star reviews. Apart from a slick website, their performance in our experience is unreliable. We needed a new boiler in 2019. When it came to selling our house this year, it transpired that the boiler installation had not been registered with Gas Safe. It was not easy to get a response from the firm when we raised it with them. Looking at other reviews it seems that we are not the only clients who have had the same problem. The issue was resolved eventually but only after a lot of pushing and aggravation. In addition, we have been informed by another plumbing firm that our flue needs replacing, only three years after the installation. Despite repeated emails and calls to ask them to come and inspect the flue, they have not responded. Ignoring calls and emails seems to be the default response to any follow up issues. They also failed to return and make good as promised after the initial installation. I would not recommend them.

Straight forward changing a dripping tap in bathroom sink. When I called them I thought he said we charge £85 for the first hour but when I received their invoice after the work was completed it showed £170. It turned out it was £85 for half an hour and he took just over that time. I found the charge £170 for 1 hour over the top. I wish I had taken more time to find someone much cheaper as I understand the average charge for this in London is between £40 to £100 per hour. I will not be using them again for this over rated charge.

They fitted a pressurised hot water cylinder for us. It all went OK until they left, when they said it might cause a problem with the rest of our plumbing. I asked if they would fix it but they said no. Sure enough, the flat sprang a leak and flooded the flats downstairs. Later we discovered that they had also wired it up wrongly, causing the fuses to blow. They had fitted the wrong sort of control unit, jamming two electricity supplies into the one feed. I'm told by the suppliers that this is really very dangerous and incompetent.

NLHP installed our boiler on 12 Nov 2020, promising an extended 10 year warranty. Nearly three months on, they have failed to register the warranty, not a single one of my emails has been responded to and they are not answering their phone lines. I've spoken with Vaillant and they've advised that there's nothing they can do from their end and the matter has to be taken up with the installer. The install itself was a shambles. The plumber was 5 hours later than he said he would be, he did half a job and tried to cover the mess with expanding foam. He also tried to claim he didn't have enough copper piping to do the job we were paying for. Turned out, when pressed, that that he did have enough. He eventually returned the next day to finish the job, but left expanding foam dripping down the side of our house. He didn't complete any of the paperwork nor did he wear a mask at any point.

Chris, John and Mickey were excellent in handling the installation of my new boiler. The evening of the installation I had a leak which I thought was connected to the boiler installation. John came at 10:30pm and identified the leak from the toilet in my children’s bathroom. It was not their fault but yet they took the time and trouble on a Saturday night in lockdown to come and deal with the issue. I recommend them highly for this excellent customer service. Thank you John especially.

I booked in a boiler service, was all fine and good. The gentleman who came was friendly, polite and efficient. The service was completed quickly and with knowledge and experience. He did not make any mess or noise, and I prefer local businesses. Only thing I was surprised by was that on the phone I was quoted £85 for 30 minutes of work (he did 30 minutes as per invoice) but on the day I also was charged VAT of £17 (total £102). I don't mind paying more as I'd rather support local businesses, but I would have liked to be told about extra VAT in advance when they mentioned it would be £85 for a 30-minute service.

Faced with the challenging task of replacing an ageing shower base along with surrounding screen and tiles, all within the space of a week, the team did a fantastic job. The bathroom needed to be entirely replaced, involving new timber joists and a comprehensive tanking process undertaken to ensure full waterproofing of the area. From the very beginning, Graham and Ross were helpful, polite and professional. Together they ensured that the work was completed on schedule and to a high standard, taking care to find the right materials and, most importantly, not cutting any corners. The end result was excellent - a fully tanked shower area finished with precision and a dramatic improvement on what existed before. Throughout the process, Graham and Ross maintained open communication lines, providing regular photographic progress updates and informing me of any issues which were then quickly resolved. All in all, a satisfied customer and a team I would not hesitate in using again. The after care and back office support has also been ever present, providing peace of mind.

NLHP installed a Vaillant EcoTec Plus boiler at the cost of £3,200 on 8/11/19 The engineer left giving me an assurance that the boiler was registered and under warranty. Within 2 days the thermostat provided had broken. It took numerous e-mails and phone calls to get a replacement (a 10 minute job) In June 2020 when I found no hot water - 7 months after boiler installation. I called NLHP who assured me that they would get an engineer out and would call me back later that day. No call came. I rang them the following day and was then informed that I needed to call Vaillant as the problem appeared to be with the boiler and it was their responsibility to fix it under warranty. On calling Vaillant I discovered that my boiler had not been registered, it was therefore not under warranty and a retroactive registration would invalidate a 5 year warranty to only 1 and I was therefore advised to take out insurance (which I did). However having no gas safety certificate is illegal and fails to comply with gas and building regulations. I called NLHP who confirmed there was a problem and that my boiler had not been registered. They would sort this and get an engineer to me as I still, 9 days after the original complaint have problems with my hot water. They would call me back to confirm this - no call came. Today 28/06/20 I have no gas safety cert, no warranty, no consistent hot water. I have now registered a complaint with the Gas Safe registration body. Avoid at all costs. It has since been resolved to the customers satisfaction however it shouldn't have taken the time it did and the matter was not prioritised.

North London Heating and Plumbing undertook a small but highly complex bathroom refurbishment to my sons flat in Tufnell Park while he was out of the country. The job involved the complete removal of all existing fixtures, tackling unforeseen problems ( replacing rotten wood floor timbers due leaking pipes and moving doors), designing the new layout and installing the new Bathroom fixtures, including plumbing, plastering and painting. The work and finish is to a very high standard. Customer service was exceptional, with the guys always happy to discuss and agree any changes to meet customer demands. They even did work outside the original brief, including painting of lobby outside the bathroom. The job was inevitably paused by the lockdown but as soon as restrictions were lifted the job was immediately finished. I couldn’t recommend the company more highly. Great job and exceptional value for money.

The work was completed on budget but did take slightly longer than anticipated. Nick, the project manager, was sometimes hard to get hold of but was very obliging and willing to change specs and find work arounds. Considering ours is a flat in a small block the work was carried out without upsetting the neighbours! Nick managed the workforce well but the standard of work of some of the contractors was variable. Particular thanks and credit to Craig who did an excellent job on both the bathrooms. There has been some difficulties in chasing up the snagging but overall would recommend this company and the quality of the work.

My boiler needed repair and I was recommended by NLHP to install a brand new replacement which cost an eye-watering £3,000. The boiler was not installed properly, and the customer service I have received was largely non-existent - I had to chase them multiple times over the space of six weeks to get a reply. When I did eventually hear back from them they were unhelpful, rude and quite frankly, spineless in blaming everyone other than themselves. Incredibly disappointed with my whole experience and I would suggest avoiding if possible.

We were first recommended to use Graham and Ross at the beginning of this year (2019), when we discovered that part of our floor was sinking - the cowboys who had completed the refurbishment of our apartment 6 years previously had made a complete bodge of the whole work, under the direction of their rogue sheriff (otherwise known as a very dodgy project manager). The slipshod work they uncovered was unbelievable - unreal! So it was little surprise when we had to call them in again to sort out our shower room. The work that they had done previously was all under the surface, so once the carpets were back, we could only see the quality of their work from the evidence of the pictures they took as they progressed. On the other hand, the shower that they have just refurbished, on time, shows for all to see the quality of their workmanship; the quality of the way in which they completed the work; and the quality and care taken to ensure that it looks and works perfectly. We know that they are not the cheapest - but we also know we can always trust them, and that we will always be able to recommend them without a second thought! Thank you Graham and Ross!

I had a leak from my toilet cistern, which was built in. They cancelled the appointment to attend twice before coming to fix the leak. The plumber failed to try to lift off the built in tiled top and broke all the tiles above the cistern to gain access. He repaired the leak efficiently, replacing a service valve and hose. However, replacing the tiles (which was well done) took the time spent to 3 hours at £75 per half hour - a bill of £490 for a small leak. I would not use this firm again. They fixed the problem but too expensive and not intuitive about how built in systems are constructed which made a much bigger job than necessary.

We had a leaking old pipe and contacted North London Heating and Plumbing. Straight away they booked a visit in. Graham and Ross arrived promptly and assessed the situation. They clearly explained what needed to be done. Although they had a busy schedule, Ross made time to complete the work. Whilst doing the work, they kept us informed of progress. Graham and Ross were very professional and were always very willing to answer any questions we had. We would strongly recommend this company.

Graham and Ross recently fitted a new shower cubicle in our bathroom. They are polite, friendly and knowledgeable and the work was completed to an excellent standard. I wouldn’t hesitate to recommend them and we will definitely use them for any future work.

Graham and Ross had simple problem to solve, a leaky toilet, which required expert complex solution - building a new cabinet for the cistern, as the previous one was stuck unreachable behind tiles. Graham and Ross did an excellent job using their years of skill and experience to find a solution and leave my bathroom looking brand new. They built a bespoke cabinet for the WC, with storage space, added a douche and changed all my taps/plugs. I got a new bathroom. They even checked the heating system in general to make sure there weren't any problems, discovered a leaky radiator and fixed it, increasing my hot water pressure. I'm very happy with the work that they carried out and would highly recommend them.

Graham and Ross came to our rescue to replace our leaking lavatory. We were very pleased to see them as they fitted our excellent shower room last year. They work quickly and efficiently, are cheerful and pleasant, prompt and tidy: we could not ask for better work.

We asked North London Heating and Plumbing for an estimate to replace our 15 year old boiler. Nic (their lead engineer) came to the house quickly and we had a comprehensive written estimate within a few hours of his visit. He is obviously very experienced in installing boilers and made sensible recommendations about where to place the unit, the flue, etc. We accepted the estimate and the whole job was completed a few days later. Nic and his assistant were a pleasure to work with. They left the house clean and tidy and came back twice to check that everything was working well and to complete the 10 year warranty paperwork. I have no hesitation in recommending Nic and his firm. I don't know if they are the cheapest in town, but quality comes at a price. PS: Do not confuse this firm with NORTH LONDON PLUMBING AND HEATING, which is a different company.

We wanted a new "green", efficient boiler which they hadn't dealt with before (we wanted it out of principle). Despite initially being dubious they researched it and came back to say that it should actually be great, even though it cost a little more. In the end the new boiler and a few new radiators were all installed on time, on budget (not the cheapest but in the ballpark) and we were/are very happy. As others have mentioned, Nic is extremely helpful and obviously very experienced. Have to say as well that Becky in the office was always very pleasant on the phone when taking our money!

Sadly, my mum and I were the victims of a cowboy builder - our kitchen/utility room/downstairs toilet was left in a dangerous way. The plumbing was a mess and the gas and electrics were unsafe. We didn't know who to turn to. We have used North London Heating and Plumbing before (they did a great job installing our water heater) so we called them to see if they could help... Barny came to the rescue - he booked us in immediately and helped us straight away! First they ensured we were safe. Nick did a great job sorting out the plumbing and gas, and Sam, an excellent electrician, resolved the electrics. Then the kitchen, utility room and downstairs toilet was reinstalled. Graham, Ross and Gaz gave us fantastic advice and a first class service was delivered. They worked extremely hard everyday and never let us down. They always checked we were happy with the work and left the place tidy each day. We finally got the kitchen, utility room and downstairs toilet we dreamt of! And to top it off, Barny and Graham provided us with reports and photographs so we were able to take our case to a solicitor. We cannot thank the team enough - they saved us from a horrible nightmare. North London Heating and Plumbing are HIGHLY recommended by us. THANK YOU Barny, Graham, Ross, Gaz, Sam, Nick - you are our heroes!!

Very fast response to a quotation request for a bathroom fit. Quote was very reasonable and the timescales to actually fit the bathroom was very quick. Found everyone I dealt with to be very personable, friendly and professional and most importantly they did a fantastic job! Highly recommend their work.

Brilliant customer service and helped fixed our boiler at very short notice. Well priced and lovely to deal with.

Nic Jackson and his team did a great job of replacing an ancient central-heating system, installing a new boiler in an unpromising choice of possible sites with efficiency and good humour. I wouldn't hesitate to use NLHP again.

I would recommend North London Plumbing and Heating- from calling the helpline to completing the job they provided me with an exceptional service after my boiler broke down. Quick response time, polite engineers and excellent value for money. I’ll be using them for any future pluming services in the future.

Graham and Ross handled my two bathrooms, leakage in roof, damp behind tiles with the greatest of professionalism. Always on time, always willing to explain the issue and how it would be fixed, very friendly and respectful, tidy and hard working. I can’t give them enough credit and I would recommend them to anyone in a heartbeat. Ray.

Graham and Ross were efficient, organised and effective. When an unexpected problem arose they sorted it and worked until the early evening to finish the job. We would recommend them for any plumbing work and would not hesitate to use them in future.

We called Friday about a sticking washbasin pedestal drawer. They responded promptly confirming the Monday morning appointment which they kept to the minute, fixing the problem with humour and courtesy in half an hour. Refreshing to still find this kind of service in the Couldn't-Care-Less London of 2018.

Water pipe in the loft had frozen and burst flooding 3 storeys. Nic came same afternoon, identified and fixed the problem - heating and hot water was back on within the hour. Excellent customer service too calling with updates on ETA throughout the afternoon. Fast, efficient, thorough, professional, friendly and reasonably priced - couldn't ask for more! Would definitely use again and recommend to others. Thanks Nic!

Was left in the lurch over a boiler installation by some rogue plumbers and North London Heating and Plumbing stepped into the breach and repaired all the defects and completed all the remedial work in double-quick time. Nick Nicolaou was reliable, super efficient and knew his stuff 100%. I would thoroughly recommend this company to others.

Just had a boiler conversion and two radiators moved/replaced. The job was particularly awkward thanks to me wanting to re-position events of the system in line with a re-modelling of the house. The team arrived on time, worked efficiently and completed the whole job in just one day! Really pleased with the end product and the attention to customer service.

Replacement of leaking water valve on cold water system. Arrived very swiftly. Carried out the job effectively and without fuss. Cost very reasonable.

Boiler and Bathroom ! Very impressed with the almost immediate replacement of my very old yet very faithful boiler. I was even more delighted with the creation of my wonderful new bathroom. Graham and Ross were not just meticulous in their work but buffered me from the stress inevitably caused by an upheaval in your home. True stars !

I engaged this company to do a boiler replace and bathroom refit recently. The chap who did the boiler work was excellent and first-class, but came from a separate company and was sub-contracted. However, the guys who did the rest of the work went well over time, over budget and did not do some of the work specified as well as doing other work incorrectly. I had to call then them back because the waste in the sink was faulty and they came and fitted and completely different type of waste, which now leaks. Nearly £11K and Barney, the man in charge never once visited to inspect the job and has offered no apology. I wouldn't use this company again.

We had Barney and the team replace and relocate a boiler, taking out and old back boiler and replacing it with a new combi boiler in a different location. At the same time we also had them knock out, design, and fit a new bathroom. We wanted a company who could manage and coordinate the job in its entirety and they did just that, and at a competitive price. We were particularly impressed with the care that the team took with our house, tiding up regularly and protecting our floors and walls etc. they were also great with their communications and kept us up to date with the planned schedule and any unexpected deviations from it as situations required. We are very happy with the end result and the team always went out of their way to make sure that the job was done properly; in particular with regards to making good the areas where flooring and pipe work had to be taken up. We would (indeed will) use this company again. Dan and Jenny - Enfield

North London did a most careful and meticulous job, taking out an old bath and basin and installing a beautiful walk in shower. Graham and Ross Corney were patient, caring, friendly, polite and a pleasure to have in the house. They came early, worked hard and long, cleared up and left all tidy each day. The finished shower is better than we could have wished for. We recommend them wholeheartedly. Barbara N 12 20.02.2017

I have just had a shower and boiler fitted and am absolutely thrilled with the results. The quality is superb for such good value and the service was very fast and efficient. Would recommend.

I have used NLHP for a variety of projects in my modern flat in a Victorian house. Their work is always of the highest caliber, and Dave and the others who on occasion also have attended are not only tidy, professional and trustworthy, but also personable; they are not an alien presence in one's home. Their pricing is competitive and the product superior. Cannot recommend highly enough.