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Trusted Traders

Northumbria Gas Limited

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4.9

127 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Jun 2020
Jun 2019

About

Northumbria Gas is a gas, plumbing & heating company based in Burnopfield and operating across the North East of England. We are a Worcester Accredited Gold installer, specialising in the installation, service and repair of their products. We have over 15 years experience in the repair and servicing of all domestic gas appliances. We carry out bespoke bathroom installations as well as maintenance, servicing and installation of all oil, natural gas and LPG appliances. We are also OFTEC registered, installing & maintaining stoves as well as undertaking chimney sweeping.

Why Choose us?

•FREE no obligation quote – No sales person, no pressure, get a qualified engineer to your door.
•Quality Guaranteed with every installation to ensure you are 100% happy
•FREE 12 months parts/ labour warranty with all work
•FREE Power-flush with every installation
•Up to12 years manufacturer backed boiler guarantee- offering 364 day year cover
•Friendly local business with over 15 years in the trade

What we do

  • Gas installers

    • Gas Fires
  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing
    • Boiler installation
    • Gas cooker repair
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
    • Immersion Heaters
  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom Installation
    • Electric Showers
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Chimney Sweeps

    • Chimney Repair
  • More Services

    • stove installation
    • chimney lining

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
127 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Amazing from start to finish
Customer Service
Quality
Value
I needed a new boiler fitting and had been recommended this company. Lee and Dan came out and spent 2 days fitting and flushing the system. They are great guys and know their stuff. I am one happy customer and can’t thank them enough.
Louise in County Durham Posted on 25/03/2021 , work completed 25/03/2021
Excellent job from local plumbing company
Customer Service
Quality
Value
Daniel Turner from Northumbria Gas Ltd made easy work of installing a new kitchen tap for us. Daniel was really friendly, knowledgeable and done a great job. The tap is working perfectly. I would definitely recommend Northumbria Gas Ltd.
Mike in Tyne and Wear Posted on 09/03/2021 , work completed 01/03/2021
The trader replied (on 10/03/2021)
Thank you for your review. Dan is a valued member of our team and its great to see that shining through in his workmanship.
Prompt, professional, friendly
Customer Service
Quality
Value
Annual boiler service. Dan arrived at the time agreed, was very friendly and helpful. The job was done carefully and professionally and he left everything neat and tidy. Good reason for sticking with Northumbria Gas
Customer in Tyne and Wear Posted on 28/02/2021 , work completed 27/02/2021
The trader replied (on 10/03/2021)
Thank you for your kind review. Dan is one of our most valued engineers and we are happy to hear that as always his great standard of customer service remains high.
Fast and efficient
Customer Service
Quality
Value
Great quick service, no concerns about workmanship thanks Previous big company tried tell me needed new boiler which I didn’t. Stick with local companies
Customer in Tyne and Wear Posted on 27/02/2021 , work completed 27/02/2021
The trader replied (on 10/03/2021)
Thank you for your feedback. All our customers receive A+ treatment and we like to think you are more than just a number on a job sheet, if we can save you money we will.
Radiators not heating properly
Customer Service
Quality
Value
We developed a problem with some of our radiators not heating properly. Contacted Northumbria Gas who arranged to visit and discuss the problem and ways to solve it. Jack came the next day and diagnosed the problem that there was some blockages in the old pipes and cost was agreed. He returned as planned and spent the whole day cleaning out the pipes and re-balancing the system without having to take up the oak flooring. Would recommend this company for their promptness, professionalism and standard of work.
Customer in County Durham Posted on 12/02/2021 , work completed 05/02/2021
The trader replied (on 14/02/2021)
Thank you very much. Jack is certainly our go to man for power flushes. You know where we are if you ever have any issues.
Excellent efficient service
Customer Service
Quality
Value
I have used Northumbria Gas on many occasions. They always turn up on time and do the required work to an excellent standard at very competitive rates.
Dave Chapman in Tyne and Wear Posted on 05/02/2021 , work completed 04/02/2021
The trader replied (on 14/02/2021)
Thank you Dave. Always a pleasure.
We are using them again
Customer Service
Quality
Value
Lee and his colleagues did a great job sorting out our heating and hot water issues and explaining the new system. They removed an inefficient tangle of DIY style plumbing and a flawed, pumped system which had resulted in air locks and no hot water for about 3 months from when we moved in. They replaced it with an unvented cylinder which has held up to daily, well regular, hot baths for our 5 children, no complaints. The work was finished to a high standard regarding pipe routing and joins too. They also removed and capped a couple of other things for us and are booked to install a stove shortly.
Customer in Posted on 02/02/2021 , work completed 28/11/2020
The trader replied (on 10/03/2021)
Thank you for you review. We look forward to see you again soon for your stove install.
Great service
Customer Service
Quality
Value
Lee and Daniel came to do routine service. Fault found. Discussed option of repair or replacement of elderly boiler. Decided on repair meantime. Daniel came to do repair. Polite, friendly, efficient. Tidied up after himself. I am very happy with work and the way it was approached.
Customer in Tyne and Wear Posted on 01/02/2021 , work completed 30/01/2021
The trader replied (on 14/02/2021)
Thanks for the kind review. We will always try to repair a boiler, first and foremost, and offer honest advice. Too many companies go straight for the replacement boiler advice when its not always the correct approach.
Excellent service and fantastic company
Customer Service
Quality
Value
After having issues with the boiler shutting down over the weekend. Lee and the team were able to come and fix the boiler. Lee managed to find and fix an issue many people would never have thought of. Can’t thank lee and the team enough. From now on I refuse to let anyone else look after the heating system, from now it will only be Northumbria Gas! When the new boiler is due I will be going straight to Northumbria Gas!! Thanks guys!! You are amazing!
Customer in County Durham Posted on 26/01/2021 , work completed 26/01/2021
The trader replied (on 14/02/2021)
Thanks for the kind review. Luckily we specialise in repairs and can often repair those where others have failed, as was the case with your boiler. Hopefully you get a few more years out of yours.
Very dissatisfied- job not completed.
Customer Service
Quality
Value
I contacted Northumbria Gas to request an annual service and fix the pressure dropping in my boiler. The service was completed but the pressure continued to drop afterwards. I had this company out 4 times to try to rectify the pressure issue. The fault wasn’t rectified by Northumbria Gas and on the 4th visit they put silicone gel into the heating system to try to fix the issue. I was advised if this didn’t fix it they would need to take up all the floor boards in my house. Northumbria Gas subsequently billed me for every call out. I received two bills, amounting to £290.00 in total for a job they were unable to fix. I queried the bill and they said they would take £60 off the bill as they had overcharged me. On top of this after the work was carried out I contacted NG several times for a bill. This was ignored until 30/11 when I finally received a bill. 30 minutes later I received a message asking to make the overdue payment. I requested the services of a different company to do the job instead. They found the fault within 2 minutes and explained this was a known fault on this type of boiler which causes the pressure to drop. The fault was then fixed by this second company Very poor service from Northumbria Gas a company I believed I could trust and who are accredited by Which.
Customer in Tyne and Wear Posted on 24/01/2021 , work completed 15/09/2020