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Endorsed by Which? Trusted Traders

Northumbria Gas Limited

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4.9

143 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Jun 2020
Jun 2019

About

Hi, I'm Lee, owner and lead engineer of Northumbria Gas Limited. I have been in the industry for over 16 years and founded Northumbria Gas in 2015. We are based in the heart of the North East, several miles from Newcastle upon Tyne and we cover most of the region, ranging from Hexham to Sunderland; Alnwick to Durham; and everywhere in between.

Northumbria Gas specialises in boiler installations, servicing and repairs. We work on Natural Gas, LPG, Oil and Solid Fuel boilers and appliances. We have been a Worcester Accredited Installer for over 5 years and are very familier with their products. Due to their quality and reliability, they now account for over 95% of our new boiler and heating system installations.

At Northumbria Gas we pride ourselves in offering a gold standard and professional service whilst maintaining the personal touch with all our customers to ensure they are offered the most appropriate advice, whether this is a simple repair or a complex 'full heating system' overhaul.

What we do

  • Gas installers

    • Gas Fires
  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler servicing
    • Boiler installation
    • Gas cooker repair
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
    • Immersion Heaters
  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom Installation
    • Electric Showers
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Chimney Sweeps

    • Chimney Repair
  • More Services

    • stove installation
    • chimney lining

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
143 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Boiler Service
Customer Service
Quality
Value
This was my first time using Northumbria Gas - Lee & Chris were recommended after I had lost confidence in previous companies I had used. The service was done quickly and efficiently even though the way the boiler filter had been installed made things tricky. Lee explained everything fully and made recommendations. I will definitely be using them in future!
Customer in Tyne and Wear Posted on 15/11/2021 , work completed 15/11/2021
Bathroom Alterations.
Customer Service
Quality
Value
Northumbria gas have refurbished our bathroom. Lee and the lads have fitted a new wash basin, toilet, shower screen, taps and shower unit, and did a wonderful job. I cannot praise these guys enough. Since we moved into our house about a year ago, Lee and the team have replaces our boiler and central heating system, put a chimney liner in for our wood burning stove and refurbed the inside of the stove, removed an outside toilet and sealed it all off, and refurbished the bathroom. Every job they did was carried out professionally, completed on time, and you had the reassurance that you just knew the job had been done properly, no corners were cut, and they would go the extra mile to get everything spot on. Lee and his team, Jack, Daniel, and Chris are very professional, friendly and a pleasure to have working in one's home. I would HIGHLY RECOMMEND this company to anyone.
Customer in Northumberland Posted on 11/11/2021 , work completed 03/11/2021
The trader replied (on 12/11/2021)
thank you so much for such an amazing review. We are glad to have been able to help you with all you needed.
First class workmanship
Customer Service
Quality
Value
We had Northumbria Gas to carry out our annual boiler service. This was done in a professional, friendly and efficient manner by Lee and Jack. Their worksmanship was simply top-drawer. I cannot recommend this company highly enough.
Customer in Tyne and Wear Posted on 03/10/2021 , work completed 01/10/2021
The trader replied (on 14/10/2021)
Thank you for your review. We take pride in our high customer service. Thank you for your custom.
Gas fire installation
Customer Service
Quality
Value
Lee is very able and knowledgeable and very thorough. Did a first-class job and went the little bit extra when installing the gas fire. 5 stars no problem - would not hesitate to employ again. Very satisfied.
Customer in County Durham Posted on 28/09/2021 , work completed 28/09/2021
The trader replied (on 14/10/2021)
Thank you for your review we look forward to hopefully hearing from you if ever you require our services in the future.
Brand new boiler and heating system
Customer Service
Quality
Value
From the very start on first impressions of the company, I wish to express how comfortable I was dealing with them from the initial quote through to completion. Lee explained in great detail everything and a speedy quote through and in-depth covering every aspect. Daniel and Jack are very polite and extremely knowledgeable and can I just say my house is like a building site at the moment but they treat it with due care and respect so thank you The work carried out by Daniel was 100% the pipes and boiler installation was a work of art and actually gets noted by everyone who visits my property. Asking who did the work as it looks incredible Jacks work amazing too helping Daniel with everything and also the radiators all 100% and hung precision, as I am a stickler for things being inline and an eye for detail, It's just perfect. The new system is top-notch works fantastic and looks amazing too. Thank you so much, Lee, Daniel and Jack you are the dream team. Will be highly recommending you all to everyone we know. Thank you so much
Leigh & Stuart in Tyne and Wear Posted on 28/08/2021 , work completed 27/04/2021
The trader replied (on 14/09/2021)
Thank you for such a glowing review I will pass this onto the team. Our team works very hard to ensure our customers feel happy and comfortable with any work undertaken in their property. Thank you again
Reliable and thorough
Customer Service
Quality
Value
Very happy with new fitted radiator, capping off the gas fire and boiler service. As usual, hard working, thorough and informative. This is why I continue to use them. Thank you Daniel, and to Lee for arranging!
Customer in Northumberland Posted on 12/08/2021 , work completed 12/08/2021
The trader replied (on 14/09/2021)
Thank you for your review, we love seeing our returning customers.
Repair faulty flue heat exchanger
Customer Service
Quality
Value
Very pleased, fast, efficient, friendly service, would highly recommend them and would use again.
Paul in Newcastle Upon Tyne Posted on 11/08/2021 , work completed 11/08/2021
The trader replied (on 12/08/2021)
Thank you for taking the time to leave a review. we pride ourselves on a high standard of customer service.
Northumbria gas recommendation
Customer Service
Quality
Value
I have had both home and caravan boilers installed and serviced by this company. I would highly recommend them to anyone and have done several times.
Customer in County Durham Posted on 21/07/2021 , work completed 21/07/2021
The trader replied (on 12/08/2021)
Thank you for your review. It was lovely meeting you.
Excellent from start to finish
Customer Service
Quality
Value
Lee and team spent a week installing a new oil boiler in a new location in the house as well as adding radiators to our existing central heating team. From coming out to quote to completing the job they were excellent from start to finish. Clear and fast communication about length of time needed for the job and what would be involved and when. When carrying out the work were polite, friendly and clean and tidy despite needing to be working all over the house. Work carried out quickly and efficiently and completed in time frame quoted and to very reasonable quote provided. Wouldn't hesitate to recommend and will use for any other plumbing/heating needs as well as ongoing annual servicing.
Customer in Northumberland Posted on 12/07/2021 , work completed 05/07/2021
The trader replied (on 12/08/2021)
Thank you so much for your lovely review. We look forward to seeing you for your next boiler service.
New owner with heating problems
Customer Service
Quality
Value
Having recently moved into our new home we soon realised that we had inherited issues with our heating and hot water system. I searched the boiler manufacturers website for approved service agents and decided to contact Northumbria Gas based on their location and apparent good reviews. I’m pleased to report I was not disappointed! Lee and his team quickly diagnosed the route causes of issues and engaged the manufacturers to fix the main issue as luckily we were still in warranty. Lee then recommended further actions to improve the reliability and efficiency of the system that his team implemented with expertise and good grace. We’re delighted with the outcome and would have no hesitation in recommending their services. We’ll definitely be using their services again, hopefully only annually, to service the system and keep it in good order.
Simon in County Durham Posted on 27/06/2021 , work completed 14/05/2021
The trader replied (on 12/07/2021)
Glad we could be of assistance and look forward to seeing you in the future for any servicing needs. Thank you