Overall a good job done, excellent customer service, overall an amazing customer experience. Roof replacement, fascias, guttering and downpipes. Everything looks good, there have been a few significant downpours since completion and everything is doing its job as expected. What sets Nugen apart is their customer service from quote to completion it was a different standard. Terry visited for the quote, explained what was needed and what they would do. The price was around other quotes received, not the most expensive nor cheapest but it wasn't about what other people couldn't do it was about what they would do. Terry visited the week before the job commenced to see if everything was ok and to advise of a slight delay which wasn't an issue, the job had been booked in for 4 months and I appreciate that sometimes the unexpected happens on other jobs. For other companies that would have been a phone call but Terry popped in on a Friday afternoon as he was passing. During the job Terry stayed in touch, there had been an issue with a bit of mess on the first day but when I let Terry know he advised what caused the issue and after which everything was clean and tidy, he even checked in on the neighbours just to make sure they were ok with the clean up and whether there were any issues. Any phonecalls made were always answered promptly by Stacey and was always friendly and polite.