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Endorsed by Which? Trusted Traders

O'Connor & Co Removals Limited

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4.9

34 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

What makes our traders different?

Removals is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with removal businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

About

Multi-award winning,

“Crowned” Business of the year in 2017 and again 2019.

Customer Service of the year 2018 and again 2019.

We are an exclusive Professional Removals and Storage company, limiting how many customers we serve every month.

Our trusted services include Silver, Gold and Platinum Packages.

We are fully insured (all risks, including pianos, fine art and antiques). We are highly recommended by literally thousands of customers with the feedback to support, alongside being regularly and heavily regulated for our elite quality for our customers’ elite service experience for Professional House Removals.

What we do

  • Removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
34 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
O'Connor Removals
Customer Service
Quality
Value
Do not use this removal company. I stored my furniture with them in August 2021. I believed my furniture to be safely stored and looked after as I was paying a monthly fee and paid always on time. In October 2021 I received a phone call saying my three thousand nine hundred pound Leather Suite had been damaged in storage. The insurance claim was started. I contacted O'Connor continuously about this claim and was ignored several times. It was a very stressful time for us trying to push forward this claim. In January 2022 after so much stress and so many phone calls O'Connor Removals contacted me stating that the claim had processed but the insurance company did not pay the full amount because of the insurance O'Connor had in place for storage. By this time we had moved into our new home. We were issued with a temporary suite which was of poor quality and the springs collapsed. I advise do not use O'Connor removals, you will regret it. And do not store your furniture with them if you want it back in one piece.
Customer in West Sussex Posted on 21/01/2022 , work completed 01/12/2021
The trader replied (on 29/01/2022)
Thank you for your feedback. Although storage insurance was offered & advised but you still did not take it out for the value provided. Yes a mistake did happen and we was honest & held our hands up straight away-I’m very proud of our reputation and we stand by our 100% duty of care & quality guarantee. We’re still proud we was able to offer you a total £5100 value in contrast to the £3900 (brand new) paid 4 years ago now valued at £2340), this was what the insurance company offered a 10% depreciation value (4 years old = 40%) but we fought for you to get more & even paid out ourselves the difference and more than you paid ‘brand new’ & topped up the difference ourselves another £200. Repairs you refused (to get back asap), with good will gestures to make things right on top, however we also gave a complimentary £1000 suite, free-just to help you get by whilst we did all we can. I do understand communication on New Year’s Eve I didn’t get back to your update that evening, as sadly a family member passed away of which I told you about you so I feel this unfair. Overall with our feedback stating your “very happy” and “professional”. I feel personally we have gone above and beyond and happy to use this example to show our transparency that we are human, mistakes do happen but we put our money where our mouth is & offer a very trusted, multi award winning service from our small family run company. Again thank you for the positive feedback prior to this review.
Recent home move
I would definitely recommend O’Connors for house removals. They arrived promptly and from the first minute to the last ( 9 hours ) all 5 members of the team were polite, courteous, efficient and very hard working. The weather was awful but it didn't dampen their spirits at all and they carried out their tasks with enthusiasm. They were all very respectful of our belongings and brought loads of protective covers with them for sofas, chairs etc. They worked as a team and were very organised all day, ensuring before they left us our furniture was in the positions we preferred. We even got a refund for a wardrobe they were unable to assemble. Best removal company I have used, great bunch of people .
Andrea in Derbyshire Posted on 07/12/2021 (Reviewer did not use service)
Great company
Customer Service
Quality
Value
From the virtual quotation to move day the whole experience was fantastic. On the day of the move the team arrived on time and were straight into the job. They couldn't do enough for us and made sure everything was where we needed it in our new home. Highly recommend thank you.
Customer in Derbyshire Posted on 06/02/2021 , work completed 05/02/2021
Highly Recommend
Customer Service
Quality
Value
If you are wanting a stress free, professional removal experience then you can look no further than O'Connors. The team provided to us on moving day where helpful, competent and courteous. We could not recommend them any higher. If ever we decide to move again, they are top of the list.
Customer in Derbyshire Posted on 27/10/2020 , work completed 16/10/2020
Excellent service and delivery
Customer Service
Quality
Value
I have moved many times, I have in the past even tried a well known national company. However, none can be compared to this company. From initial contact, to final completion of the move, the service has been excellent. Good equipment, well trained staff, polite, helpful, and they show care for ones belongings. This was not a small move. Not an item was damaged. I cannot praise this company enough. I can recommend them with a confidence. They are indeed good value.
Customer in Nottinghamshire Posted on 12/12/2018 , work completed 11/12/2018
Swift, professional, friendly
Customer Service
Quality
Value
Pre-move help was great - video call survey of our possessions saved a lot of time we didn't have. Move day was extremely smooth. The guys turned up promptly, and had our entire house safely packed up in protective padding and on the road within 1:30hrs. A little pricey, but for you pay, you get a great, hassle-free service. Would throroughly recommend.
Duncan Posted on 23/05/2018 , work completed 23/05/2018
OUTSTANDING
Customer Service
Quality
Value
Their work and efficiency is only paralleled by their professionalism and care! I found their willingness to adapt and help with what can be one of the most stressful life events, sooo reassuring. The team were punctual, polite and clearly proud of the service they deliver and rightly so.. Would give a 6* rating if possible.
Frankay Posted on 13/05/2018 , work completed 13/05/2018
Fantastic, efficient service
Customer Service
Quality
Value
I’m a great believer in credit where credit is due. From the minute I engaged with this company I found it to be very helpful, friendly, organised, professional and very reasonably priced. They made our move seamless and not stressful. I can not recommend them enough. Thank you O’Connor’s for a pleasurable experience and for pleasantly exceeding our expectations. Kirsty C
Kirsty C Posted on 09/05/2018 , work completed 09/05/2018
O'Connors five star removals
Customer Service
Quality
Value
O'Connors moved house for me. Adam and George were wonderful. The entire move was done quickly and professionally. I moved from an upstairs flat to an upstairs flat in a different location.They placed items where I wanted them and made the move stress free. It doesn't matter who it is you speak to at O'Connors they are polite. Informative and very helpful. I have no hesitation whatsoever in recommending them. The price is highly competitive and worth every penny.
SHARON, Which? Consumer Posted on 23/04/2018 , work completed 23/04/2018
Outstanding Removals Service
Customer Service
Quality
Value
The team at O'Connor and Co undertook my recent house move. They were extremely professional and polite. The team work very hard throughout the day and only stopped to rest when we invited them to have a drink. The price was very competitive and when taking into consideration the level of service I received, it represented excellent value. First class experience!
S Ryan-Prewett, Which? Consumer Posted on 14/04/2018 , work completed 14/04/2018