Kevin fitted a Veissmann boiler for £2195 in 5 hours in Dec but did not provide an asked for invoice He said he was a perfectionist re-siting the condensation pipe without telling me leaving a big hole & the hole for the new condensation pipe was 1/2 inch too big whereas the old pipe had fitted snugly. I was left with brick dust over the outhouse floor and outer white render. I gave him containers (unused) to put under the radiators & found a leak had stained the parquet under the lounge radiator. On Mar 3 there was no hot water. If I had not had a hospital appointment I would have waited. I phoned Kevin for help, he told me it could not be the condensation pipe but to throw hot water over the boiler cold pipe. I said I didn't know which pipe he meant & that I was quite stressed because of the appointment. He said that I was blaming him for the bad weather. I said of course not but I had paid over 2K for a boiler that wasn't giving any hot water. He swore at me and hung up. I had to boil some water for a wash Kevin thought about this all day but instead of contacting me to apologise he sent an offensive email saying he had sworn at me because my manner was so objectionable. Since his version of what was said and the way he said I spoke to him was not true I hardly think his comment that he has not sworn at anyone before or will again is true either I think that as he lives 30 minutes away small jobs are not cost effective as when I asked him at the end of the job what he charged for a service he told me he would not come out for that. I think that is why he was so nasty to ensure I could not ask for help for future boiler problems even though he had verbally told me that I had a 2 year guarantee on his labour I am a 65 year old woman who sadly found a trader who's civility and responsibility only extends until he has banked the cheque.