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Trusted Traders

O'Sullivan Installations Ltd

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
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4.6

13 Reviews

About

O'Sullivan Installations Ltd understands the challenges and frustrations faced when looking for a reliable plumber. Especially one that is presentable, reliable, qualified and local.

The quality and service provided by O'Sullivan Installations Ltd means satisfied customers without extortionately high charges and unnecessary work. Our charges are transparent and kept to minimum, where needed.

We fully guarantee 12 months on all our workmanship and 5 years on the all appliances.

We operate 24 hours and will undertake work at your convenience where possible so you may not have to take time off work.

No job is too big, nor small, for O’Sullivan Installations Ltd

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler installation
    • Boiler repair
    • Boiler servicing
  • More Services

    • power flushing

Customer reviews

Reviews summary

4.6
13 reviews
Customer Service
4.6
Quality
4.8
Value
4.5
Sort by
Brilliant job
Customer Service
Quality
Value
O'Sullivan Installations installed a brand new bathroom in a most professional manner. They worked hard during the whole period, gave us updates daily and finished the job in a reasonable time to a very high standard. Most impressed.
Which? Trusted Traders Consumer30/03/2018
Not Recommended
Customer Service
Quality
Value
Kevin fitted a Veissmann boiler for £2195 in 5 hours in Dec but did not provide an asked for invoice He said he was a perfectionist re-siting the condensation pipe without telling me leaving a big hole & the hole for the new condensation pipe was 1/2 inch too big whereas the old pipe had fitted snugly. I was left with brick dust over the outhouse floor and outer white render. I gave him containers (unused) to put under the radiators & found a leak had stained the parquet under the lounge radiator. On Mar 3 there was no hot water. If I had not had a hospital appointment I would have waited. I phoned Kevin for help, he told me it could not be the condensation pipe but to throw hot water over the boiler cold pipe. I said I didn't know which pipe he meant & that I was quite stressed because of the appointment. He said that I was blaming him for the bad weather. I said of course not but I had paid over 2K for a boiler that wasn't giving any hot water. He swore at me and hung up. I had to boil some water for a wash Kevin thought about this all day but instead of contacting me to apologise he sent an offensive email saying he had sworn at me because my manner was so objectionable. Since his version of what was said and the way he said I spoke to him was not true I hardly think his comment that he has not sworn at anyone before or will again is true either I think that as he lives 30 minutes away small jobs are not cost effective as when I asked him at the end of the job what he charged for a service he told me he would not come out for that. I think that is why he was so nasty to ensure I could not ask for help for future boiler problems even though he had verbally told me that I had a 2 year guarantee on his labour I am a 65 year old woman who sadly found a trader who's civility and responsibility only extends until he has banked the cheque.
Truthmatters15/12/2017
The trader replied (on 21/05/2018)
O'Sullivan Installation Ltd prides itself on professionalism and integrity. So after reading this review, we are obviously saddened. Having been through it on a number of occasions, we also feel we have been slandered somewhat. We carried out the work to a very high standard, in an outhouse with a foot of snow to contend with. A couple of months later we received a call from Miss Malbon, saying she had no hot water. When I asked if any water at all was coming out of her tap, she replied "No" We knew this was down now to the extreme weather at the time. Her external cold main had frozen. I explained we would get to her, but due to the high volume of outstanding calls it wouldn't be right away. She was extremely rude and was demanding I stop what I was doing, and came straight to her. During this conversation, she was talking over me constantly. I regrettably used foul language and hung up. The moment I said it, I regretted it. As in over 30 years in the trade, I have never been in conflict with any of my customers. But unfortunately I felt pushed and bullied into giving a response, very much the wrong one. But we live and learn. The boiler we installed is as far as I know working perfectly, as I knew it would once the ice thawed out. We as a company will always try and do our upmost for every customer to keep them satisfied, unfortunately not everyone can ever be satisfied. Please take the time to read all of our other reviews, it tells the true story.
Bathroom Alteration
Customer Service
Quality
Value
Sullivan Installations are one of Coventry's best kept secrets. The work carried out was a very high quality at a very reasonable price they were both helpful and informative and very reliable and always on time. If you need a plumber, these guys are truly exceptional
Tracey Mitchell10/11/2017
Professional service
Customer Service
Quality
Value
Very pleased with our bathroom refurbishment. They arrived promptly each day & completed the work within a few days. Would definitely recommend to family & friends.
Liz, West Midlands13/03/2017
New walk-in shower room/toilet
Customer Service
Quality
Value
Very happy with our new upstairs walk-in shower room and new downstairs toilet. All new fittings and tiled from floor to ceiling in both rooms. Love it. Excellent work.
Lorraine, West Midlands13/02/2017
Brilliant, clean, smart finish
Customer Service
Quality
Value
Efficient, completed quickly, hassle-free service.
Sabiha, West Midlands31/10/2016
Brilliant job!
Customer Service
Quality
Value
Extremely happy with service. Professional and polite and very tidy. I'm over the moon with my new bathroom.
Lisa, West Midlands19/09/2016
Neat job.
Customer Service
Quality
Value
An excellent, neat job done efficiently.
Tim, West Midlands18/08/2016
Brilliant bathroom
Customer Service
Quality
Value
Very pleased with the bathroom fitted. Worked tidily throughout the job. Would highly recommend. A professional service was provided at all times.
Lucy, West Midlands05/07/2016
Fantastic work
Customer Service
Quality
Value
Just had a new boiler fitted by Kevin O'Sullivan - O'Sullivan Installations Ltd. Very prompt in arrival and work completed to a very high specification standard. He explained stage by stage all the work which he was undertaking. I was very impressed with his professionalism and commitment to the job.
Which? Trusted Traders Consumer10/06/2016