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Endorsed by Which? Trusted Traders

Open Living (UK) Ltd

Profile thumb open living logo 001  2
3.0

2 Reviews

Opening Hours
Today - 09:00–14:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–14:00
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Open Living offer a full range of professional services enabling our customers complete their project with full confidence.

We use specialist architectural designers and experienced builders who work closely with you to plan and design every aspect of your project from start to finish.

Open Living endeavours to serve and provide a full service, supporting the growing need of homeowners to increase and modify their property, without the expense and hassle of moving as efficiently and smoothly as possible.

What we do

  • Doors

  • Double glazing

  • Builders

  • Glaziers

  • More Services

    • sliding doors
    • roof lights
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

3.0
2 reviews
Customer Service
3.0
Quality
3.0
Value
3.0
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Avoid Open Living - this is a disjointed business providing customers with appalling services
Customer Service
Quality
Value
Not sure where to start from. Open Living were fine when I initially hired them. The problems started when they had to actually do some work. Open Living were awful with timing unless it came to taking payment from the customer. They didn't show up on the arranged installation day without giving any notice, they didn't finish the job on the day they came, and they didn't finish the job, the 2nd time they came (leaving issues such as windows not opening properly, scratches, etc.). Then, for 3 weeks after that, they were hiding from me. Once I included Which Trusted Traders in the communication, the director of Open Living replied within 6 minutes to arrange the next visit – embarrassing for the trader. After the last visit, some of the problems were finally fixed, some not. Only, after including Which Trusted Traders in the communication again, I was offered a replacement for the glass and the sash (to have the scratches fixed), but I decided to keep the product with the scratches on it, instead of having to work with Open Living again. All this shows what a disjointed business Open Living are – non-existent communication skills, shocking customer relation ability, and negligence when doing the actual work. In my opinion, Open Living care more about receiving payments and Which Trusted Traders recommendation than they care about providing their customer with an acceptable service. My advice – avoid them. Honestly, I wouldn’t hire Open Living again even to install a pet door.
Customer in Hertfordshire Posted on 11/09/2021 , work completed 06/09/2021
The trader replied (on 07/10/2021)
Good afternoon Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business As you will see from other reviewers we have received. Unfortunately, there were numerous errors with your wind order and on most part down to the manufacturer. The current climate in this industry is a very difficult and stressful but that being said this shouldn’t affect our customer service. Please accept my apologies again and hope your new addition to your family is settling in. Danny white MD Open Living
Quality product from a friendly and professional team
Customer Service
Quality
Value
Open Living was one of the last suppliers we discovered, but we were taken by their excellent range of windows, doors, lanterns and a good sales team. Diane walked us through the many options but also listened to our preferences. Rather than steering us toward the most expensive option they were able to offer a choice on each aspect and the pricing was both transparent and competitive. We opted for the Origin bi-fold doors, Origin aluminium windows and Atlas roof lights, all superb build quality/spec and great colour options. The installation team led by Danny were backed up in the office by the all-knowing Marsha. Efficient, thorough and a pleasure to have on-site, they coordinated well with our builder. Our neighbours also used Open Living before us and had a few issues at installation stage, but we believe these were mainly due to a manufacturing issue. All our windows, doors and roof lights went in as planned, well secured and sealed, with no damage. The only little point of feedback on their whole process was that the final quote and specification can spread across several documents which did add a little uncertainty. This meant we had to double-check exactly what was coming. However, with a bit of checking everything did come exactly as expected and we are extremely happy with the finished project.
Customer in Hertfordshire Posted on 29/08/2020 , work completed 01/12/2019