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Paarl Energy Ltd

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4.4

20 Reviews

About

PAARL is a leading international company that provides Professional Contractual Services and Solutions, from our offices in London and Surrey.
We finance, develop, build and maintain aspirational living spaces as well installing many renewable technologies.

We continually endeavor to provide the latest products, materials and intelligent solutions

What we do

  • Electricians

    • Electrical emergency services
    • Electrical testing services
    • Electrical installations
  • Renewable energy

    • Solar panels
  • Building construction contractors

    • Building construction management

Customer reviews

Reviews summary

4.4
20 reviews
Customer Service
4.6
Quality
4.3
Value
4.5
Sort by
Solar instalation after care
Customer Service
Quality
Value
James and the team were very thorough, clean and efficient when they fitted my Solar System back in 2012. But when I asked James to organise someone to come and clean the Sahara dust that had fallen on my panels, things were rather different. The first operator who came was told that I had a flat roof and not a normal pitch one. He came with no brushes of his own and thus was not able to reach most of the panels. No one else came that year. Scroll forwards to 2017 and I asked James to send a team to clean my panels. They duly arrived on a wet day so it was impossible for them to see the dirt on the panels. Again they arrived with no brushes of their own and had to use my garage sweeping brush. Again they were unable to reach all the panels and left with large dirty marks on some of the panels and charged me £348 for a very poor job. I asked James to arrange a team to come back and do the job I had paid them for, but to date have had no reply. So I contacted a local firm who specialise in cleaning solar panels. Their operator came with all the right equipment, did a very thorough job on both the voltaic panels and the solar water panels and charged me £70 only. Naturally I will employ him in future.
Ward12/10/2017
Efficient installation and follow up
Customer Service
Quality
Value
A very pleasant supplier - friendly management and staff, good price, efficient installation (over 4 years ago) and recently a return visit to clean panels and make a thorough check of the system
RogerM11/10/2017
Nightmare - a proper investigation could have solved the problem 10 weeks ago.
Customer Service
Quality
Value
From 29/6/16 readings seemed really low so reported on 8/7 that my energy production seemed to have collapsed. An electrician was sent on 11th, checked the voltages but said nothing. I chased James later that week and he said "Voltage OK so inverter’s gone and oh, it’s out of warranty". A repair quote from SMA was as much as a new one. Trusting James, I sent a complaint to the board of SMA as 5yrs8mnths life was unacceptable. In mid Aug a retrospective warranty extension was offered for £163. After getting a statement from James it was the fault, I paid and a same model replacement was sent. James went away for 2 weeks meaning the change wasn't done til 7/9. All day sunshine still produced 50% of expected prod’n suggesting a string was out of operation. I was told the electrician was away for 2 weeks. I rang 12 times over 21st/22nd & on Thu@20:30 was told someone could come 14-1600 on Fri. They came@9:15 and went up to the roof and found a pigeon had damaged a connector. Friday produced the most energy since 28/6, the day before the problem started. I've lost £200 FiT payments since mid-July and paid £163 out unnecessarily. I asked for a quote for meshing bearing in mind above. He said he normally charges £650 and has offered £250 off. An alternative quote I have is £450 so asked James to give detail of work. Silence. I used to trust James@Paarl. Watch out!
Mark H28/09/2016
Excellent after sales care
Customer Service
Quality
Value
Excellent service, not only during the installation but several times in the 3 years since, James & team have really put themselves out to help with queries and gone more than the extra mile. Would recommend without a doubt.
Happy Customer20/06/2016
Solar PV installation
Customer Service
Quality
Value
Excellent speedy installation of our 4kW system. The team were quick and efficient and gave me a thorough run through of how the system worked and how to monitor it. I cannot recommend Paarl Energy enough for a trouble free easy installation.
John2015 25/05/2016
Fast and efficient
Customer Service
Quality
Value
They were on site before 7:30am and worked on until it was all complete. Very efficient and organised. This is the second time that they have worked for me and I recommend them wholeheartedly.
Ray, Buckinghamshire19/05/2016
Excellent tradesmen
Customer Service
Quality
Value
Very professional firm.
Nigel, West Sussex16/05/2016
Excellent job
Customer Service
Quality
Value
It took some time to get the Paarl tradesmen to site because they were very busy on a big contract. However the work was of a very good standard, with very little disruption.
Happy Customer14/05/2016
Good professional job
Customer Service
Quality
Value
Service personnel were punctual and polite. Provided a professional job, completed in good time. Cleaned all relevant areas and cleared away all rubbish, prior to leaving site.
Michael, Middlesex27/04/2016
Quick and efficient
Customer Service
Quality
Value
Paarl Energy Ltd responded quickly to my call! 13th April I contacted them, James came the 14th April. Assessed the situation, efficiently and contacted the supplier. The replacement was fitted the 1st of June and everything is working perfectly.
Happy Customer14/04/2016