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Trusted Traders

Palmers of Lincoln Limited

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Profile thumb palmers of lincoln logo

3.8

8 Reviews

About

You are warmly invited to visit our fabulous kitchen, bathroom and bedroom showroom.

We pride ourselves on displaying fully finished room sets to inspire your plans for your own home.

We encourage you to browse our 40 displays in a spacious and relaxed atmosphere.

We specialise in the design and installation of finished rooms and we are a family owned and run business with many years’ experience in delivering high quality projects in people's homes.

Open 7 days a week - just off Triton Road, Lincoln

What we do

  • Kitchen fitters

    • Kitchen design
    • Kitchen installation
    • Kitchen showroom
  • Bedroom fitters

  • Bathroom fitters

    • Bathroom design services
    • Bathroom suppliers

Customer reviews

Reviews summary

3.8
8 reviews
Customer Service
3.6
Quality
4.1
Value
3.6
Sort by
Incompetence of the Highest Order
Customer Service
Quality
Value
I hate giving negative reviews because I believe people never want to do a bad job and will work hard to correct anything you are not happy with... Well i had never been so wrong.. until Palmers If I could leave less stars I would. Talked a great game, show room looks excellent, but the level of customer service is atrocious. The designs are brilliant, in £ they take between 20-27% of the total goods working out in my case to around 3k to "Manage" the project, but after they have your money, they couldn't care less. I had a 1 to 2 month wait for my installation to begin, which I thought was very quick and excellent, a turn around time of 2 weeks. Majority of the work was done to about 80%, this was mid April, I'm still waiting for completion (Sept). I've called them in excess of 25 times with problems, and only had a call back less than 5 times. They are pleasant and apologetic on the phone but actions are few, their go to line is "Its' not our area, you need to ring 'Installations'" who do nothing as well. If I had to do it again I would give Palmers a very wide berth.
Gareth Daniel Hughes13/10/2018
Absolute quality
Customer Service
Quality
Value
Cupboards, drawers and all other fittings and fixtures were delivered promptly, ready for the fitting team to crack on. The prep team were efficient and stuck to the days they were scheduled for. Electricians and heat engineers were very good too.
Robert, Nottinghamshire03/07/2018
Bathroom fittings - On suite and family
Customer Service
Quality
Value
Having tried to contact you by telephone a number of times over the last week it would appear that your automated system is geared around frustrating customers sufficiently enough to just give up the ghost and let things remain in the terrible state of affairs they are considered finalised on. I replied to your email on 20th October 2017 where you identified the KBSA had recommended an impartial and independent specialist was available to provide a mediation service in regard to the issues we highlighted for work done in an On-suit and family bathroom beginning March this year. When my wife contacted you the day before the arranged date you openly confirmed you had forgotten to organise the appointment and would get back to her the same afternoon. More than 1 week later we are still waiting for your return call for issues we highlighted 6 months previous. Once again I would bring to your attention that the service Palmers and more directly you as the Managing Director are providing us is woefully short of that expected from a customer spending circa 20000 GBP on a contract deliverable. This is a disgraceful service which has had pitiful focus for resolution.
wilsonpixit24/11/2017
Brilliant job
Customer Service
Quality
Value
Excellent professional service. Good communication, customer service and met my demands and expectations.
Aaron, Lincolnshire11/11/2017
Would recommend
Customer Service
Quality
Value
I am very happy with the bathroom we had installed by Palmers of Lincoln. We had a very slight problem with a leak in the cupboard but they came back to remedy this very quickly. The staff were friendly and I would recommend them to other people.
Which? Trusted Traders Consumer02/03/2017
Very happy
Customer Service
Quality
Value
I had a bathroom fitted by Palmers of Lincoln last month and am very happy with the results. So far everything has been great and the staff were very friendly and customer service was excellent.
Which? Trusted Traders Consumer27/01/2017
Excellent service
Customer Service
Quality
Value
I am happy with the bathroom we had fitted by Palmers of Lincoln Ltd earlier this year. The value for money was good and the company was very professional. I would recommend them to other people.
Which? Trusted Traders Consumer09/01/2017
My review
Customer Service
Quality
Value
Thank you for all your work to help us in getting our new wet room sorted out. It has made a great improvement.
Which? Trusted Traders Consumer31/10/2016