I hate giving negative reviews because I believe people never want to do a bad job and will work hard to correct anything you are not happy with... Well i had never been so wrong.. until Palmers If I could leave less stars I would. Talked a great game, show room looks excellent, but the level of customer service is atrocious. The designs are brilliant, in £ they take between 20-27% of the total goods working out in my case to around 3k to "Manage" the project, but after they have your money, they couldn't care less. I had a 1 to 2 month wait for my installation to begin, which I thought was very quick and excellent, a turn around time of 2 weeks. Majority of the work was done to about 80%, this was mid April, I'm still waiting for completion (Sept). I've called them in excess of 25 times with problems, and only had a call back less than 5 times. They are pleasant and apologetic on the phone but actions are few, their go to line is "Its' not our area, you need to ring 'Installations'" who do nothing as well. If I had to do it again I would give Palmers a very wide berth.