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Trusted Traders

Palmers of Lincoln Limited

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Profile thumb palmers of lincoln logo

3.8

10 Reviews

About

You are warmly invited to visit our fabulous kitchen, bathroom and bedroom showroom.

We pride ourselves on displaying fully finished room sets to inspire your plans for your own home.

We encourage you to browse our 40 displays in a spacious and relaxed atmosphere.

We specialise in the design and installation of finished rooms and we are a family owned and run business with many years’ experience in delivering high quality projects in people's homes.

Open 7 days a week - just off Triton Road, Lincoln

What we do

  • Kitchen fitters

  • Bedroom fitters

  • Bathroom fitters

Customer reviews

Reviews summary

3.8
10 reviews
Customer Service
3.7
Quality
4.1
Value
3.7
Sort by
The Works
Customer Service
Quality
Value
We Had our Kitchen, Utility, Toilet and En-suite planned and fitted by Palmers and their team of contractors. Sarah was our designer she is excellent at her job! Not only did she do a brilliant design she has an excellent sales personality and was very patient with us throughout the design process. Thank you, and five stars for you ***** The En-Suite and Toilet - Our fitter did a first rate job, he completed both rooms well within his designated time frame and left us with rooms you just enjoy using :-) We hope to do the family bathroom in the future and we will be requesting him to do the job for us even if we have to wait. The Kitchen - The finished product of our kitchen is a pleasure to use. There were a few hiccups along the way, it took a bit longer than planned and the team doing the job weren't the cleanest, leaving little jobs looking a bit tacky, however, when those little bits were brought to their attention they did rectify them. The support team of electricians and plumbers did a very good job and what made it better was the electrician actually worked on our house when it was built, spooky. Overall - We are very happy with the finished product and will go back to Palmers again. They do good coffee too.
Customer in Lincolnshire16/12/2018
Steer clear
Customer Service
Quality
Value
On the face of it they look the part but never judge a book by it's cover! Showroom nice and clean. Bathroom designers as they call themselves! talk the talk. It all ends there, once money has been exchanged it all goes downhill. Man in charge of the build was very negative about the design did all he could to make his life easy, replace the floor, oh no we will just go over the top of it! Can't put pipework under the floor because they didn't replace it in the first place. We spent 8.5k on our bathroom and it got to a stage where i just wanted them out of my house. Attention to detail is shocking, on returning from work in the evenings i was finding multiple faults on a daily basis. Cracked tiles that they tried to hide, tiling not meeting correctly from the floor to wall. Floor in now to high to refit the door, floor now has a step which they was going to place a piece of folded metal over. The sealant where the tiles meet each other from floor to wall not being completed behind the bath so any water would just go through. That's just the faults with the floor. I could write an essay on this company but I'm still fuming! Be careful, find someone local that cares.
Customer in Lincolnshire15/12/2018
Incompetence of the Highest Order
Customer Service
Quality
Value
I hate giving negative reviews because I believe people never want to do a bad job and will work hard to correct anything you are not happy with... Well i had never been so wrong.. until Palmers If I could leave less stars I would. Talked a great game, show room looks excellent, but the level of customer service is atrocious. The designs are brilliant, in £ they take between 20-27% of the total goods working out in my case to around 3k to "Manage" the project, but after they have your money, they couldn't care less. I had a 1 to 2 month wait for my installation to begin, which I thought was very quick and excellent, a turn around time of 2 weeks. Majority of the work was done to about 80%, this was mid April, I'm still waiting for completion (Sept). I've called them in excess of 25 times with problems, and only had a call back less than 5 times. They are pleasant and apologetic on the phone but actions are few, their go to line is "Its' not our area, you need to ring 'Installations'" who do nothing as well. If I had to do it again I would give Palmers a very wide berth.
Gareth Daniel Hughes13/10/2018
Absolute quality
Customer Service
Quality
Value
Cupboards, drawers and all other fittings and fixtures were delivered promptly, ready for the fitting team to crack on. The prep team were efficient and stuck to the days they were scheduled for. Electricians and heat engineers were very good too.
Robert, Nottinghamshire03/07/2018
Bathroom fittings - On suite and family
Customer Service
Quality
Value
Having tried to contact you by telephone a number of times over the last week it would appear that your automated system is geared around frustrating customers sufficiently enough to just give up the ghost and let things remain in the terrible state of affairs they are considered finalised on. I replied to your email on 20th October 2017 where you identified the KBSA had recommended an impartial and independent specialist was available to provide a mediation service in regard to the issues we highlighted for work done in an On-suit and family bathroom beginning March this year. When my wife contacted you the day before the arranged date you openly confirmed you had forgotten to organise the appointment and would get back to her the same afternoon. More than 1 week later we are still waiting for your return call for issues we highlighted 6 months previous. Once again I would bring to your attention that the service Palmers and more directly you as the Managing Director are providing us is woefully short of that expected from a customer spending circa 20000 GBP on a contract deliverable. This is a disgraceful service which has had pitiful focus for resolution.
wilsonpixit24/11/2017
Brilliant job
Customer Service
Quality
Value
Excellent professional service. Good communication, customer service and met my demands and expectations.
Aaron, Lincolnshire11/11/2017
Would recommend
Customer Service
Quality
Value
I am very happy with the bathroom we had installed by Palmers of Lincoln. We had a very slight problem with a leak in the cupboard but they came back to remedy this very quickly. The staff were friendly and I would recommend them to other people.
Which? Trusted Traders Consumer02/03/2017
Very happy
Customer Service
Quality
Value
I had a bathroom fitted by Palmers of Lincoln last month and am very happy with the results. So far everything has been great and the staff were very friendly and customer service was excellent.
Which? Trusted Traders Consumer27/01/2017
Excellent service
Customer Service
Quality
Value
I am happy with the bathroom we had fitted by Palmers of Lincoln Ltd earlier this year. The value for money was good and the company was very professional. I would recommend them to other people.
Which? Trusted Traders Consumer09/01/2017
My review
Customer Service
Quality
Value
Thank you for all your work to help us in getting our new wet room sorted out. It has made a great improvement.
Which? Trusted Traders Consumer31/10/2016