Having tried to contact you by telephone a number of times over the last week it would appear that your automated system is geared around frustrating customers sufficiently enough to just give up the ghost and let things remain in the terrible state of affairs they are considered finalised on. I replied to your email on 20th October 2017 where you identified the KBSA had recommended an impartial and independent specialist was available to provide a mediation service in regard to the issues we highlighted for work done in an On-suit and family bathroom beginning March this year. When my wife contacted you the day before the arranged date you openly confirmed you had forgotten to organise the appointment and would get back to her the same afternoon. More than 1 week later we are still waiting for your return call for issues we highlighted 6 months previous. Once again I would bring to your attention that the service Palmers and more directly you as the Managing Director are providing us is woefully short of that expected from a customer spending circa 20000 GBP on a contract deliverable. This is a disgraceful service which has had pitiful focus for resolution.