Peterborough Boiler Services Ltd

Our boiler decided on Easter Saturday to stop working completely. Due to the Bank Holidays we were unable to contact Peterborough Boiler Services until Tuesday 19th April. They had a surveyor out to us on the 20th and we had a new boiler fitted and working on 29th April. The two fitters who dealt with us were friendly and the work was carried out very well, they cleared everything up before they left. We were very happy with the level of service and speed with which our replacement boiler was fitted.

PBS provided me with a very professional & thorough service. They arrived on time, got on with the job, completed on schedule and were very competent. Good job all round, thanks. Recommened.

I selected Peterborough Boiler Services to install a new boiler based on cost and also past experience. A few years ago our boiler broke down a few days ahead of Christmas and was pleased that PBS sourced parts, for an outdated boiler and have it working on Christmas Eve. The quote was competitively priced and with this past experience the work was scheduled. The boiler was then installed within the month by a very experienced engineer, with work taking in a little over a day and radiators drained and cleansed. My existing Nest system was reconnected and very pleased with the overall professionalism of the installation. Thank you.

Have used Peterborough Boilers for several years for maintenance and servicing the existing boiler now 13 years old. Their engineers have always been open and discussed any activity needed. We took note of their suggestions/warnings that the boiler would not last much longer and arranged a survey which was quickly completed and within a week quote arrived, accepted and the date fixed. The team of 3 arrived and lost no time in laying dustmats. All three worked quickly and efficiently and politely. Extra wiring was taken up through the ceiling, one bedroom to the loft and down to the pump etc. This avoided the need to move furniture and lift carpeting and floorboards Considerable testing and checking radiators. Where this involved some movement of furniture all was restored. Everything was cleared up and made tidy. A great job and would recommend them to anybody.

I booked in a boiler service and advised what my issue is that I wanted looking into. On the day of the service I had to call multiple times to ensure that an engineer was still coming as my appointment slot had been and gone. With no communication from the company. I was then provided with a solution to fix my boiler. I rung the following week and was told the engineer was on a training course. Nearly 3 weeks passed with no communication from them so I emailed and explained this and how the lack of communication on the day wasn’t the best I had received. The response I received was one that showed that they couldn’t have cared less. Regardless, work needed to be done so I booked that in. The work was completed but this still has not fixed the original issue. I’ve been charged for multiple call outs since because they haven’t fixed it. To date I am waiting on yet another quote to fix the issue and to top it off they’ve tried to book me in to get a new boiler with them and take even more of my money. If they had told me at the start that a new boiler would have been my best option then I wouldn’t have wasted £100s with them so far.

We have used PBS's services to regularly service our heating system for several years. They have also helped with small leakage problems and fitted new kitchen taps for us. Most recently they replaced our errant boiler (cracked heat-exchanger). Without exception, the engineers have been skilled, helpful and took great care, which we really appreciate.

Professional installation of new Grant condensing oil boiler undertaken to schedule and highly competently. Also installed a new hot water cylinder, central heating pump, and a couple of radiator valves. Also installed a Nest thermostat controller. Radiators power flushed. Particularly impressed that they pick up some limitations with legacy piping and rectified on the spot. Outstanding in their approach and communications. Exemplary attention to clearing away all surplus materials and left the working areas very clean and ship shape. Very responsive to a legacy failed cylinder thermostat. Highly recommended.

What can I say? My wife is Swiss and says the thoroughness and expertise throughout the work, the fact that at the end of each day everything was so cleared away that you wouldn't think anyone had been here, was easily to the degree she would expect in Switzerland. And you know how high the standards are there! By the way, I was impressed, too. And I'm English.

I had my boiler replaced - I went from a condensing boiler to a combi. It all seems fine and was completed on schedule (which I was very pleased about as it was really cold!) The price was competitive and, having used the company previously, I am confident that the customer service will be superb.

Fast, friendly, efficient service at a very reasonable cost. When it comes to repairing boilers this company is the best of the best - If I said I was impressed it would be an under statement. Highly recommended.