Peterborough Boiler Services Ltd

I selected Peterborough Boiler Services to install a new boiler based on cost and also past experience. A few years ago our boiler broke down a few days ahead of Christmas and was pleased that PBS sourced parts, for an outdated boiler and have it working on Christmas Eve. The quote was competitively priced and with this past experience the work was scheduled. The boiler was then installed within the month by a very experienced engineer, with work taking in a little over a day and radiators drained and cleansed. My existing Nest system was reconnected and very pleased with the overall professionalism of the installation. Thank you.

Have used Peterborough Boilers for several years for maintenance and servicing the existing boiler now 13 years old. Their engineers have always been open and discussed any activity needed. We took note of their suggestions/warnings that the boiler would not last much longer and arranged a survey which was quickly completed and within a week quote arrived, accepted and the date fixed. The team of 3 arrived and lost no time in laying dustmats. All three worked quickly and efficiently and politely. Extra wiring was taken up through the ceiling, one bedroom to the loft and down to the pump etc. This avoided the need to move furniture and lift carpeting and floorboards Considerable testing and checking radiators. Where this involved some movement of furniture all was restored. Everything was cleared up and made tidy. A great job and would recommend them to anybody.

I booked in a boiler service and advised what my issue is that I wanted looking into. On the day of the service I had to call multiple times to ensure that an engineer was still coming as my appointment slot had been and gone. With no communication from the company. I was then provided with a solution to fix my boiler. I rung the following week and was told the engineer was on a training course. Nearly 3 weeks passed with no communication from them so I emailed and explained this and how the lack of communication on the day wasn’t the best I had received. The response I received was one that showed that they couldn’t have cared less. Regardless, work needed to be done so I booked that in. The work was completed but this still has not fixed the original issue. I’ve been charged for multiple call outs since because they haven’t fixed it. To date I am waiting on yet another quote to fix the issue and to top it off they’ve tried to book me in to get a new boiler with them and take even more of my money. If they had told me at the start that a new boiler would have been my best option then I wouldn’t have wasted £100s with them so far.

We have used PBS's services to regularly service our heating system for several years. They have also helped with small leakage problems and fitted new kitchen taps for us. Most recently they replaced our errant boiler (cracked heat-exchanger). Without exception, the engineers have been skilled, helpful and took great care, which we really appreciate.

Professional installation of new Grant condensing oil boiler undertaken to schedule and highly competently. Also installed a new hot water cylinder, central heating pump, and a couple of radiator valves. Also installed a Nest thermostat controller. Radiators power flushed. Particularly impressed that they pick up some limitations with legacy piping and rectified on the spot. Outstanding in their approach and communications. Exemplary attention to clearing away all surplus materials and left the working areas very clean and ship shape. Very responsive to a legacy failed cylinder thermostat. Highly recommended.

What can I say? My wife is Swiss and says the thoroughness and expertise throughout the work, the fact that at the end of each day everything was so cleared away that you wouldn't think anyone had been here, was easily to the degree she would expect in Switzerland. And you know how high the standards are there! By the way, I was impressed, too. And I'm English.

I had my boiler replaced - I went from a condensing boiler to a combi. It all seems fine and was completed on schedule (which I was very pleased about as it was really cold!) The price was competitive and, having used the company previously, I am confident that the customer service will be superb.

Fast, friendly, efficient service at a very reasonable cost. When it comes to repairing boilers this company is the best of the best - If I said I was impressed it would be an under statement. Highly recommended.

Had my boiler serviced on 13 Aug by Peterborough Boilers. Engineer arrived exactly on time. He was friendly and very well presented; noticed he removed outdoor shoes before he entered the house. He quickly carried out the routine servicing, He then explained in detail, and demonstrated several problems. Some he fixed by adjustment, but 3 required spare parts. He ordered them on the spot, to be held by company until required (this was outstanding service). He gave a costing to fit the parts when they failed (they would fail over the next few months), and a price to replace pre-emptively (much cheaper). I chose the second option. The office called 2 days later to say items had arrived, and to confirm costs and the engineers return visit. My lasting impression is of the engineer’s professional knowledge, and the company’s motivation towards customer service. I could not ask for more. I would thoroughly recommend Peterborough Boilers

The boiler is ok but the control is cheap and unusable, not at all like the 'use in any room' I had before. They are unhelpful, rude and disinterested when there are problems. Do not pay until you are happy, I made that mistake and regret it, they are not a good customer service company.