Plumbcare have previously visited through my insurance and I've had no complaints. Today, however, I had to educate the engineer who arrived about where the various parts of my broken boiler were positioned, as he did not appear to know much about it himself. He then spent 2 hours, stamping up and down my stairs in his muddy boots - while flashing his 'inside' foot attire still strapped to his work bag - doing very little. I heard his mobile phone ping every five minutes, I assume that he was asking for guidance as what to try next. I asked him several times what he had discovered and what was going on, but he was evasive and non-communicative. Before he left, he came downstairs and announced my boiler needed a new timer clock, but I would not be able to claim this on my insurance as I had fitted a 5 amp fuse to cover the electrics of my boiler. I explained I hadn’t touched the fuse and that if anyone had, it would have been Plumbcare. He had no coherent answer for this, but told me to discuss it with my insurance company, to which I responded that my insurance company would quite clearly act on anything he said. I received a shrug of the shoulders. I asked if that, when he told my insurance company that a 5 amp fuse was present instead of a 3 amp, what would happen. He said they would not cover my claim. I asked if he had managed to achieve any interim measure that meant I would have heat. He said no, it was too dangerous. It’s important to note here that the emergency engineer I was forced to book and pay for that came out the following day was able to restore my heat within 10 minutes, even though the timer clock still didn’t work. In my opinion, it takes a certain sort of person who is happy to walk away leaving a family with no heat in winter, especially knowing full well they will now have to fork out hundreds of pounds unnecessarily just before Christmas. After the Plumbcare engineer left, I went to see how he had left my bathroom – he hadn’t put anything back as it was and the toilet was unflushed. Without doubt the worst experience of a tradesman I've had in 7 years. I have no idea why this individual was deemed worthy of a position with Plumbcare, but I’d advise them to reconsider, before someone else complains.