In November our boiler started to leak. We called Plumbcare as our insurance gave us their reference even it it was not covered by our policy. Plumbcare sent an engineer the next day that found that the cause of the leak was an old rubber cable. He did not have the piece so they would need another visit. In total we had to pay more than £100 for each of these 2 visits. It took me 2 emails and 2 phone call to get a proper invoice describing the service. That would have been fine if a couple of weeks we would not have a new series of problems with the boiler. We tried to find a local engineer but they could not make it in the next days. Plumbcare sent us an 'expert'. This 'expert' said that the problem was there was another piece that needed to be replaced and he did not have (again) the piece with him but the week after they would send us someone with the component. When the new engineer came, he told my inlaws (I was out of the country) that the boiler was in a really condition, totally corroded and that it was not worth replacing the piece as it was internally flooded (!). My inlaws say that the piece was NEVER installed and I cannot see how as the boiler was flooded. We wasted almost a week thanks to the bad advice of the first engineer. When we called Plumbcare yesterday to complain about our last experience, we were totally ignored and they were insisting that the piece was installed. There was not any intention in refunding any money for the last visit.