I contacted Joe at about 6.30 on Sunday 22 December 2019. My mothers boiler was not working, and asked if he could take a look the next day (Monday). He suggested that it would be better if he could take a look on the Sunday evening, to try to establish what the problem might be. I agreed, and phoned my Mother to tell her that Joe would be with her at about 7.30 P.M. on Sunday. Unfortunately, my Mother had just received a call back from an earlier contact with another heating engineer, and had arranged for him to be there shortly. I phoned Joe back, and apologised profusely for wasting his time - spoke to his partner, who said he was already en route to my Mother, but she would phone him to cancel. So although he did not get an opportunity to undertake any work in this instance, the very helpful attitude, and understanding of the subsequent cancellation means that I would not hesitate to contact Joe for future work.

Joe and his team fitted our new bathroom, in West Wickham, and replaced all our radiators. Everything done to the highest professional standard. The large mirror in our bathroom adds a really dramatic touch. All told, an excellent job.

Our central heating timer broke down on the coldest weekend of the winter. Joe came on Sunday morning and quickly and efficiently replaced the timer and fused spur. We were pleasantly warm again by lunch time and the bill was very reasonable. Thanks, Joe.