My dealings with Polar Windows has been spot on. The two window fitters, Lee and Pat, were a credit to your company.

From start to finish, the whole experience of dealing with Polar has been nothing short of an absolute pleasure. From the salesman to the surveyor through to having our windows and doors fitted, the whole process has been a joy. Thanks to Lee and Pat who were approachable, friendly, courteous and very tidy in their work. I would highly recommend Polar at the drop of a hat to family and friends. Once again, thanks Polar Windows.

I’ve had 9 windows, a back door and patio doors from Polar Windows, in 2 separate purchases. The 2nd purchase in Nov/Dec was a disaster. 2 kitchen windows and 3 bedroom windows were to be fitted, including lintels on the bedroom windows. Day 1, the fitters didn’t manage to complete a single window correctly, but they did leave a gaping full-width hole above a bedroom window where they’d failed to replace the bricks they’d removed. As they left they said they’re “not very good at doing lintels so another team would come tomorrow”. It took over 2 hours to clean the dirt and debris they’d trampled through the house. Next day another team arrived and spent the whole day redoing the windows from day 1, including removing and refitting a kitchen window that was so far from vertical it was almost laughable. One of the windows was supplied cracked and needed to be replaced too. The door they fitted in late 2017 is faulty, it’s bowed and after they refitted it and adjusted it for the 4th time, they finally agreed in Dec 19 that it’s faulty. They say that the delay in replacing it is due to their supplier not confirming the door is faulty; my contract is with polar windows so that’s not a valid excuse and they won’t return my calls or tell me when they’re going to honour the contract and replace the faulty door.

Very friendly staff. Fast, efficient and tidy fitter. Lovely product and plenty of information given on the product. Would recommend this company.