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Trusted Traders

Polar Windows (Chesterfield) Ltd

Logo on white
Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 08:30–13:00
  • Sunday - Closed
Profile thumb polar logo bitmap

4.8

161 Reviews

About

Polar Windows is a family owned business which has been around for 28 continuous years. You'll find Polar's tremendous depth of experience in PVCu conservatories and double glazing hard to beat anywhere.
We believe that putting the customer first has played a large part in its success, and pride ourselves on providing immaculate client service with precise attention to detail.
The Statistics back this up, with almost 75% of new business being referred by previous satisfied customers.
Polar windows provides a ten year guarantee as standard on all PVCu double and triple glazed windows, as well as our range of doors and conservatories, at no additional cost to our customers, so you can be sure that you are getting value for money and peace of mind, along with the latest in window, door and conservatory technology and designs for your home.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
  • Doors

    • Patio doors
    • Bi-fold doors
  • More Services

    • soffits and fascias porches extensions rubber flat roofs

Customer reviews

4.8
161 reviews
Customer Service
4.8
Quality
4.9
Value
4.8
Sort by
Spot On
Customer Service
Quality
Value
My dealings with Polar Windows has been spot on. The two window fitters, Lee and Pat, were a credit to your company.
Customer in Derbyshire19/03/2019
Absolute Pleasure
Customer Service
Quality
Value
From start to finish, the whole experience of dealing with Polar has been nothing short of an absolute pleasure. From the salesman to the surveyor through to having our windows and doors fitted, the whole process has been a joy. Thanks to Lee and Pat who were approachable, friendly, courteous and very tidy in their work. I would highly recommend Polar at the drop of a hat to family and friends. Once again, thanks Polar Windows.
Customer in Derbyshire19/03/2019
Poor workmanship. Maybe this review will get them to return my calls & replace the faulty door they supplied & fitted.
Customer Service
Quality
Value
I’ve had 9 windows, a back door and patio doors from Polar Windows, in 2 separate purchases. The 2nd purchase in Nov/Dec was a disaster. 2 kitchen windows and 3 bedroom windows were to be fitted, including lintels on the bedroom windows. Day 1, the fitters didn’t manage to complete a single window correctly, but they did leave a gaping full-width hole above a bedroom window where they’d failed to replace the bricks they’d removed. As they left they said they’re “not very good at doing lintels so another team would come tomorrow”. It took over 2 hours to clean the dirt and debris they’d trampled through the house. Next day another team arrived and spent the whole day redoing the windows from day 1, including removing and refitting a kitchen window that was so far from vertical it was almost laughable. One of the windows was supplied cracked and needed to be replaced too. The door they fitted in late 2017 is faulty, it’s bowed and after they refitted it and adjusted it for the 4th time, they finally agreed in Dec 19 that it’s faulty. They say that the delay in replacing it is due to their supplier not confirming the door is faulty; my contract is with polar windows so that’s not a valid excuse and they won’t return my calls or tell me when they’re going to honour the contract and replace the faulty door.
Customer in Derbyshire22/02/2019
The trader replied (on 01/03/2019)
Dear Customer, Thank you for your valued feedback. Please may I take the opportunity to apologize that we have not met our high expectations for the level of service we provide to our customers on this occasion. We always strive to improve on the levels of service our customers experience and please be assured your comments will be taken on board and measures will be put in place to ensure this does not happen again. Unfortunately With the nature of our type of work there are on occasions unforeseen complications however we always endeavor to meet the high standards we set out to achieve from the start. I am aware you have now been given a date for your replacement Door slab to be fitted, however if you would like to discuss any of the above please feel free to contact me personally on 01246 277242. Again, may I take the opportunity to apologize for any inconvenience caused by this matter and assure you of our best intentions at all time. Kind regards Richard Crowe Group Sales Manager
New front door
Customer Service
Quality
Value
Very friendly staff. Fast, efficient and tidy fitter. Lovely product and plenty of information given on the product. Would recommend this company.
Customer in Derbyshire29/01/2019
Very friendly
Customer Service
Quality
Value
We would certainly recommend Polar Windows. They advised us very well without the sales patter. They cleaned up afterwards and were very friendly.
Kathleen, Derbyshire17/01/2019
Prompt & professional
Customer Service
Quality
Value
Installed 10 windows over 4 days. Schedule & budget - excellent. Friendly & helpful right from first contact with sales through to completion by installers & after sales. One problem was resolved satisfactorily. I would recommend the firm.
Andrea, Derbyshire14/01/2019
Pleasant or helpful
Customer Service
Quality
Value
I especially wish to praise the workmen who could not have been more pleasant or helpful.
Peter, Derbyshire17/12/2018
Wonderful service and door
Customer Service
Quality
Value
Better than I imagined. We chose our new door with the polite salesman then placed an order. The appointment and fitting date all remained the same as given. The door fitter was really good and fantastic. I love my new door.
Tracie, Derbyshire07/12/2018
Professional job.
Customer Service
Quality
Value
Fitter was a lovely, courteous young man, he did a professional job which we are very happy with. Would definitely recommend the company with such a good price for our door.
Stephanie, Derbyshire06/12/2018
Good
Customer Service
Quality
Value
Good job. No mess, quite a long time from sales to window fit. Have used several times and maintenance aftercare good.
Patti, Derbyshire26/11/2018