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Trusted Traders

Polar Windows (Chesterfield) Ltd

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4.8

170 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–12:00
  • Sunday - Closed

About

Polar Windows is a family owned business which has been around for over 30 continuous years. You'll find Polar's tremendous depth of experience in PVCu conservatories and double glazing hard to beat anywhere.
We believe that putting the customer first has played a large part in its success, and pride ourselves on providing immaculate client service with precise attention to detail.
The Statistics back this up, with almost 75% of new business being referred by previous satisfied customers.
Polar windows provides a ten year guarantee as standard on all PVCu double and triple glazed windows, as well as our range of doors and conservatories, at no additional cost to our customers, so you can be sure that you are getting value for money and peace of mind, along with the latest in window, door and conservatory technology and designs for your home.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
  • Doors

    • Patio doors
    • Bi-fold doors
  • More Services

    • soffits and fascias porches extensions rubber flat roofs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
170 reviews
Customer Service
4.8
Quality
4.9
Value
4.8
Sort by
Window and door installation
Customer Service
Quality
Value
Professional service to a high standard. There they worked hard to finish the work and were pleasant, polite and left everything tidy.
Customer in Nottinghamshire Posted on 02/12/2020 , work completed 02/12/2020
An excellent customer experience from start to finish
Customer Service
Quality
Value
The work we had done was replacement mock Tudor boarding on the front of our house. First impressions were good and came from our meeting with Polar Windows' Sales Representative, Mr Preece, who was really friendly, knowledgeable and helpful. Our meeting with him was very relaxed and there were certainly no 'aggressive selling' or high-pressure selling techniques used. We accepted the quote, which was extremely competitive, and the installation date was then soon fixed. Ongoing communication was good and we were contacted a couple of weeks before the installation date to ask if it was convenient to bring it forward, and it was. The installation went as planned and there was one minor snag that we notified Polar Windows of on the following day; they came out and rectified it later that day. All the staff were very friendly and helpful throughout and I would have no hesitation in using Polar Windows again or recommending them in future.
Customer in Derbyshire Posted on 27/11/2020 , work completed 17/11/2020
Leaky Conservatory
Customer Service
Quality
Value
Since completion in 2013, our Polar conservatory roof has leaked water from the valley gutter and ruined furniture, carpets and decoration. They have made 14 visits between 2013 and 2019 but never rectified the problem, nor have they ever offered to re-install the defective gutter or re-roof the structure. We have had 15 windows, 4 doors, and the conservatory from Polar over the last 18 years or so, as well as recommending them to my Mother for all new windows. They must have had £50,000 of business from us over the time, but can't be bothered to do the right thing and rectify a substandard design/installation. We even offered to contribute towards a new roof, but all they came back with was a quote from a salesman on commercial terms. We have now had the roof replaced by another company and will never use Polar again. A month ago I wrote to Polar asking for a contribution towards the work (which should be claimable under their 10 year guarantee) and they couldn't even be bothered to reply, so it's now with the Small Claims Court!
Customer in Derbyshire Posted on 04/11/2020 , work completed 15/10/2013
The trader replied (on 05/11/2020)
Dear Mr. Hardwick Firstly may I thank you and your mother for your business over the years. we really do appreciate it. Returning customers and recommendations have been the key to our success over the past 32 years of Trading which is backed up by the fact that over 75% of our work is secured through these sources. In regards to this particular complaint, Whilst we do sympathize with you in regards to the issues caused, without prejudice, we do still stand by our findings in that the issue was not a leak. And infact was caused by condensation forming on the Aluminium box gutter. We have also proved this to you and have evidence to back our finding up. I am sorry that you did not agree with our findings but our staff all have many years of experience and are experts in our field. I can assure you that if there was a leak, then this would have been resolved. Unfortunately though it is not possible to rectify a leak that does not exist. In regards to the point you made about the letter. We infact only received this letter on the 29/10/2020. Our Managing Director is currently in the process of replying to your letter. At this point all I can do is reiterate to you that as a company we take all complaints seriously and assure you of our best intentions at all times. Should you wish to speak to me regarding any of the above. Please feel free to contact me personally on 01246 277242 Kind Regards Richard Crowe Group Sales Manager
Excellent professional service
Customer Service
Quality
Value
Being new to the area we were concerned to make sure we selected a reliable supplier for our needs. Polar were excellent both in the initial survey through to the installation. The installation carried out by Lee and Mark was some of the best work I've seen. They were both courteous and made sure we were aware of any and all issues they encountered allowing us to have the confidence of a job well done. We did have one minor problem with a door seal which appeared to have been damaged during manufacture. This was promptly fixed over the following days thanks to Kerry's help. Will definitely be using them again with their level of professional service and quality.
Customer in Derbyshire Posted on 19/09/2020 , work completed 17/09/2020
Professional installation
Customer Service
Quality
Value
Replaced warped wooden front door in stone cottage with Solidor composite door to match style of original. They provided a virtual quote during lockdown and then survey and installation when restrictions eased, all promptly to date and time agreed. The fitter worked quickly and efficiently and left the site very neat and tidy.
Customer in Derbyshire Posted on 02/09/2020 , work completed 27/08/2020
Highly professional - very good quality
Customer Service
Quality
Value
We have an old Victorian house and has 21 windows replaced in a sash flush style in keeping with the property. From sales all the way through to surveying to fitting, the service was highly professional. We are very pleased with the windows - it was a challenging job to fit them in the old mullioned windows and keep the look of the house but this has been fully achieved. The price was reasonable but the quality of the windows seems very high.
Customer in Derbyshire Posted on 28/08/2020 , work completed 31/07/2020
Great job!
Customer Service
Quality
Value
Everything was easy, from first visit to quote to final fitting. Really pleased with the finished job and it was well fitted with the minimum if fuss. The fitters did a good job of cleaning up afterwards. I wouldn't hesitate to use them again or recommend them.
Keith Posted on 29/03/2020 , work completed 19/03/2020
New windows, front door and french windows on 2 New Build Properties
Customer Service
Quality
Value
Polar Windows worked to my architectural elevations, then came to measure up (all on time). I was on holiday when the windows were fitted, so I was worried, however I needn’t have worried. I returned to the most excellent quality windows. I was strict on how I wanted the RAL colour grey contemporary windows to look and Polar nailed it! I wanted simple lines and they hit the mark. They were cheaper than 4 other quotes and the fact they manufacture on site is a big bonus. We had one problem on one window out of 14, but Polar came out and sorted without me having to chase them , which is unusual seeing as i’d paid in full. I cannot recommend this company highly enough. Please contact Polar and ask for my details if you wish to see photos or want more info.
Customer in Nottinghamshire Posted on 27/01/2020 , work completed 24/01/2020
Polar windows Soffit, Fascia and guttering
Customer Service
Quality
Value
I was recommended this company by a friend having told him my horrific experience of high pressure salesmanship by Everest. I had someone come round and there was a massive difference between this salesman and the Everest one. He just did all the measuring etc. with no fuss or bother. He was really pleasant and gave me an idea of the price but said he would wait to give me the final quote as he was not sure if scaffolding was needed or not until the surveyor had been. There was no haggling or special offers. My quote came after the surveyor had been and it seemed really reasonable (about a quarter of Everest's final half price quote). We went ahead and everything was done very efficiently and all the staff I had contact with were very friendly and helpful.
Customer in Derbyshire Posted on 22/10/2019 , work completed 04/10/2019
Spot On
Customer Service
Quality
Value
My dealings with Polar Windows has been spot on. The two window fitters, Lee and Pat, were a credit to your company.
Customer in Derbyshire Posted on 19/03/2019 , work completed 13/03/2019