We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

Polar Windows (Chesterfield) Ltd

Profile thumb polar logo bitmap
4.8

175 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–12:00
  • Sunday - Closed

About

Polar Windows is a family owned business which has been around for over 30 continuous years. You'll find Polar's tremendous depth of experience in PVCu conservatories and double glazing hard to beat anywhere.
We believe that putting the customer first has played a large part in its success, and pride ourselves on providing immaculate client service with precise attention to detail.
The Statistics back this up, with almost 75% of new business being referred by previous satisfied customers.
Polar windows provides a ten year guarantee as standard on all PVCu double and triple glazed windows, as well as our range of doors and conservatories, at no additional cost to our customers, so you can be sure that you are getting value for money and peace of mind, along with the latest in window, door and conservatory technology and designs for your home.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
  • Doors

    • Patio doors
    • Bi-fold doors
  • More Services

    • soffits and fascias porches extensions rubber flat roofs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
175 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
The worst company to deal with.
Customer Service
Quality
Value
A terrible company to use. Paid for a new conservatory in 2017, nothing but problems during the build and then in only 3 years it leaks. Polar refused to acknowledge the issue at first and tried to blame everyone else. Had to pay for independent experts to write reports before Polar finally acknowledged that the fault was with their conservatory. 5 times I have had to get them out to fix the problem over an 18 month period and it is still not fixed, never received an apology either. Do not use under any circumstances as they are a company without morals. The MD even told me to lie to the people now buying my house.
Customer in Derby Posted on 17/06/2021 , work completed 09/05/2017
The trader replied (on 23/06/2021)
Dear Customer I am sorry we have not lived up to your expectations regarding your conservatory for which we apologize. As you can see from our previous reviews, this is not the level of quality and service we strive to achieve. We are strictly monitored by Which? to ensure we maintain strict compliance to the scheme, and are proud to have achieved one of the highest ratings in the industry. With regards to the delays, the conservatory is connected to an existing flat roof that was in poor repair, which we must ensure was not the cause of the problem. Also, on inspection, the box gutters were full of debris and should have been cleaned out. Once we found the nature of the problem, we completed all the works to rectify it, and I am sure it will now give many years of good service and enjoyment. We are aware that we still need to complete the redecoration internally. As per our email to you, please could you provide contact details for the new homeowner so we can arrange for this to be completed. If you wish to discuss any of the above in more detail, please feel free to contact us on 01246 277242.
Professional and efficient
Customer Service
Quality
Value
Polar Windows have installed a new warm roof onto our conservatory. We are very pleased with the result. All the members of the team were professional, efficient and very hard-working. The fitters Lee and Mark deserve a special mention they got the roof on in four days whilst working within covid restrictions. Kev, the electrician and Phil the plasterer worked well together and the result is a stunning new Garden Room.
Denny in Derbyshire Posted on 07/04/2021 , work completed 01/04/2021
FANTASTIC JOB
Customer Service
Quality
Value
Kitchen, dining room and utility room windows. Superb job beginning to end. House looks so much better - inside and out. Originally had a quote for 2 windows from another company which I thought was very reasonable but Polar came back with a similar quote for ALL THREE (no brainer) and no corners cut. In fact the guys - BIG shout out for Richard Brailsford and Josh Marsh. Proper decent guys, very professional and very friendly. They did such a good job that this year's summer house is going to have to wait, decided to get the guys to do the rest of the house. Special mention to Kerry for keeping us up to date and genuine just being nice. PAYRISE ALL ROUND. Thanks Polar, couldn't be happier.
Peter in Derbyshire Posted on 23/03/2021 , work completed 22/03/2021
Polar Windows
Customer Service
Quality
Value
We would like to recommend Polar Windows. From ordering the windows and doors to them being fitted to our satisfaction all the Polar team have been excellent. We are very pleased with our windows and doors. The team neatened up the walls where the window and doors had been fitted. Nice to support a local company. Thank you to all of you.
Customer in Derbyshire Posted on 07/02/2021 , work completed 03/02/2021
Wonderful job done delighted with door and profession team
Customer Service
Quality
Value
Polar windows were recommended by a family member. They did not disappoint. The door looks fantastic and the team who fitted (Mike and Aaron) were very professional and even swept and mopped up after they had done. Very happy customer and would 100% recommend to anyone
Customer in Derbyshire Posted on 29/01/2021 , work completed 27/01/2021
Window and door installation
Customer Service
Quality
Value
Professional service to a high standard. There they worked hard to finish the work and were pleasant, polite and left everything tidy.
Customer in Nottinghamshire Posted on 02/12/2020 , work completed 02/12/2020
An excellent customer experience from start to finish
Customer Service
Quality
Value
The work we had done was replacement mock Tudor boarding on the front of our house. First impressions were good and came from our meeting with Polar Windows' Sales Representative, Mr Preece, who was really friendly, knowledgeable and helpful. Our meeting with him was very relaxed and there were certainly no 'aggressive selling' or high-pressure selling techniques used. We accepted the quote, which was extremely competitive, and the installation date was then soon fixed. Ongoing communication was good and we were contacted a couple of weeks before the installation date to ask if it was convenient to bring it forward, and it was. The installation went as planned and there was one minor snag that we notified Polar Windows of on the following day; they came out and rectified it later that day. All the staff were very friendly and helpful throughout and I would have no hesitation in using Polar Windows again or recommending them in future.
Customer in Derbyshire Posted on 27/11/2020 , work completed 17/11/2020
Leaky Conservatory
Customer Service
Quality
Value
Since completion in 2013, our Polar conservatory roof has leaked water from the valley gutter and ruined furniture, carpets and decoration. They have made 14 visits between 2013 and 2019 but never rectified the problem, nor have they ever offered to re-install the defective gutter or re-roof the structure. We have had 15 windows, 4 doors, and the conservatory from Polar over the last 18 years or so, as well as recommending them to my Mother for all new windows. They must have had £50,000 of business from us over the time, but can't be bothered to do the right thing and rectify a substandard design/installation. We even offered to contribute towards a new roof, but all they came back with was a quote from a salesman on commercial terms. We have now had the roof replaced by another company and will never use Polar again. A month ago I wrote to Polar asking for a contribution towards the work (which should be claimable under their 10 year guarantee) and they couldn't even be bothered to reply, so it's now with the Small Claims Court!
Customer in Derbyshire Posted on 04/11/2020 , work completed 15/10/2013
The trader replied (on 05/11/2020)
Dear Mr. Hardwick Firstly may I thank you and your mother for your business over the years. we really do appreciate it. Returning customers and recommendations have been the key to our success over the past 32 years of Trading which is backed up by the fact that over 75% of our work is secured through these sources. In regards to this particular complaint, Whilst we do sympathize with you in regards to the issues caused, without prejudice, we do still stand by our findings in that the issue was not a leak. And infact was caused by condensation forming on the Aluminium box gutter. We have also proved this to you and have evidence to back our finding up. I am sorry that you did not agree with our findings but our staff all have many years of experience and are experts in our field. I can assure you that if there was a leak, then this would have been resolved. Unfortunately though it is not possible to rectify a leak that does not exist. In regards to the point you made about the letter. We infact only received this letter on the 29/10/2020. Our Managing Director is currently in the process of replying to your letter. At this point all I can do is reiterate to you that as a company we take all complaints seriously and assure you of our best intentions at all times. Should you wish to speak to me regarding any of the above. Please feel free to contact me personally on 01246 277242 Kind Regards Richard Crowe Group Sales Manager
Excellent professional service
Customer Service
Quality
Value
Being new to the area we were concerned to make sure we selected a reliable supplier for our needs. Polar were excellent both in the initial survey through to the installation. The installation carried out by Lee and Mark was some of the best work I've seen. They were both courteous and made sure we were aware of any and all issues they encountered allowing us to have the confidence of a job well done. We did have one minor problem with a door seal which appeared to have been damaged during manufacture. This was promptly fixed over the following days thanks to Kerry's help. Will definitely be using them again with their level of professional service and quality.
Customer in Derbyshire Posted on 19/09/2020 , work completed 17/09/2020
Professional installation
Customer Service
Quality
Value
Replaced warped wooden front door in stone cottage with Solidor composite door to match style of original. They provided a virtual quote during lockdown and then survey and installation when restrictions eased, all promptly to date and time agreed. The fitter worked quickly and efficiently and left the site very neat and tidy.
Customer in Derbyshire Posted on 02/09/2020 , work completed 27/08/2020