Prime Time Boilers

From the original contact, Prime Boilers were fantastic, the booking for the survey was easy and when the surveyor did arrive he was very professional and he explained everything. Once I put the order in and paid my deposit the date was booked for installation very quickly. On the day of installation Alex, the engineer arrived at 8.30 am and worked very hard all day and didn't finish until 6 pm. He was excellent in his approach and his explanation of how it all worked at the end. I would highly recommend Prime Boilers to all my friends and family if they need a new boiler or service.

The whole experience buying a new boiler from this company was trouble-free and the service was great all around from start to finish. The booking for an estimator was easy and efficient and the gentleman was very helpful and knowledgeable. The booking for the fitting was quick and the plumber rang to confirm the time of arrival, and they arrived on time on the day. The two plumbers were very clean and tidy and efficient with the whole job. I had a Hive thermostat fitted and the plumber was very good at explaining the controls. I would definitely recommend this company. When I had a question about the finance the customer service dept were able to help.

Great customer service throughout the whole process of choosing a boiler and installation. The engineers were prompt to start the job on our agreed schedule date. Although there was a delay in the delivery of the new boiler, the engineers carried on clearing out my old boiler and kept us updated throughout the day. When the boiler was delivered they quickly flushed the whole system and efficiently carried on with the installation. The engineers were great at communicating each step and also very helpful at showing us how to start our thermostat. They also showed how to download the app that will make it easy to control from our phone. Overall we are very satisfied with Prime Time boilers service and definitely recommend. Thanks

I had my boiler put in last week. I ordered it the week before and a day later I was called for an installation date, I was surprised it was a week later very quick, and rather painless. The boiler was put in over two days. The old one ripped out on day one, and the new installed one on day two with no mess, promptly, and very professionally. I had a quote from British Gas the week before for the same job and these guys beat that quote by £1000 so big savings for the same job. Can’t fault them really. Well done.

Great service from start to finish. From arranging an appointment for a survey to be carried out to the fitting of the system. The surveyors that arrived were helpful and knowledgeable. The girls in the office arranging payment and a fitting day were brilliant, and so are the engineers for replacing the whole system within a day and a half. I would recommend Prime Boilers to anyone that is worried about choosing a company to carry out any boiler replacement,

We found Prime Time Boilers through an advert on Google. From my first enquiry, it was a matter of a couple of hours before someone called to arrange our assessment visit which took place very quickly. Everyone was so friendly, responsive and professional. We are really happy with our new boiler and would highly recommend the company to others. We had our new boiler installed in only a few days.

This was a mixed bag. Their surveyor made a mistake and they couldn't fit the upgraded unvented cylinder in the loft as planned. The outcome was I had to pay £500 more to fix their mistake and have two smaller cylinders installed instead. They did offer to install a like for like system but their quote was much more than others I had received. Unfortunately by this time most of my plumbing had already been removed so was between a rock and a hard place. Tread carefully if your installation has any changes as they don't honour their quote if they have got it wrong. The installation was excellent but it is done by sub contractors so not really down to Prime Time.

I was advised by them that I needed a new boiler to rectify my heating issues. Boiler installed and the heating stops working completely. The company refuses to come out to take a look. I got an independent company to come instead who said the installation was so bad I should contact Gas Safe. Gas Safe attend and deem the boiler is at risk; they immediately turned off the system. Prime Time refuse a full refund and only now want to come and fix the issue!! I do not trust them and would strongly advise against using them to everyone. They are cheap for a reason!

If I could I would not even give them 1 star! Very very disappointed and bad customer service! Lies and manipulation! Had a boiler fitted, straight after they left 4 of our radiators were not working. Neither was our thermostat! We asked them to come back and have a look, 7 visits so far they have made it worse each time! At one of their visits they had set up the heat on 40 degrees and the only way to stop it was to turn of the fuse! We are lost for words! We have to keep pushing them to come and correct the mess they made! It’s been over a month and nothing has been fixed. We are left in the cold with no heating or hot water! Please avoid at all costs!

The installation was done in a day, I should have paid attention when the installer had no clue on installed the TADO control system recommended by them & for which I paid extra. Then I was told I had to have the Hot water on to enable the heating? Seemed strange. The a week later when we actually tried to use the heating things started going wrong. We had a leak in the bathroom 1, the shower mixer in Bathroom 2 started to not put out cold. After days of calling and chasing I was told they would send someone. 2 days later I had to call as no one showed up. Then they visited and we agreed that it must be coincidence (after 10 year problem free). Called in another heating engineer / plumber to look at this and was told it looked like the mixer, however the controls and installation he commented was poor - and pointed out the boiler cover was not sealed and on correctly plus the controls should control water and heating separately! He refused to touch the system due to this until it was resolved. Called Prime Time multiple time, asking for some one to call me to resolve - no one has called 6 days later! Raised complained with Worcester Bosch as this came from their web site and recommendations. Very, very disappointed and do not use TADO - go with the standard HIVE system if given the choice. Don't get me wrong I think tado is ok - but its not been worth the extra money.