If I could I would not even give them 1 star! Very very disappointed and bad customer service! Lies and manipulation! Had a boiler fitted, straight after they left 4 of our radiators were not working. Neither was our thermostat! We asked them to come back and have a look, 7 visits so far they have made it worse each time! At one of their visits they had set up the heat on 40 degrees and the only way to stop it was to turn of the fuse! We are lost for words! We have to keep pushing them to come and correct the mess they made! It’s been over a month and nothing has been fixed. We are left in the cold with no heating or hot water! Please avoid at all costs!

The installation was done in a day, I should have paid attention when the installer had no clue on installed the TADO control system recommended by them & for which I paid extra. Then I was told I had to have the Hot water on to enable the heating? Seemed strange. The a week later when we actually tried to use the heating things started going wrong. We had a leak in the bathroom 1, the shower mixer in Bathroom 2 started to not put out cold. After days of calling and chasing I was told they would send someone. 2 days later I had to call as no one showed up. Then they visited and we agreed that it must be coincidence (after 10 year problem free). Called in another heating engineer / plumber to look at this and was told it looked like the mixer, however the controls and installation he commented was poor - and pointed out the boiler cover was not sealed and on correctly plus the controls should control water and heating separately! He refused to touch the system due to this until it was resolved. Called Prime Time multiple time, asking for some one to call me to resolve - no one has called 6 days later! Raised complained with Worcester Bosch as this came from their web site and recommendations. Very, very disappointed and do not use TADO - go with the standard HIVE system if given the choice. Don't get me wrong I think tado is ok - but its not been worth the extra money.

Super quick service from Prime Time Boilers. Excellent advice from the technician and great work from the installers. So refreshing to deal with people who want to help and at a reasonable price.

Excellent service, very efficient and highly professional. I would absolutely recommend Prime Time Boiler.

Had our boiler replaced last week by these guys. They moved the boiler and created more space in our kitchen. Thank you Prime Time Boilers.

What a great work they did installing my new boiler, I would recommend Prime Time Boilers to anyone, perfect job.

Having experienced a sudden failure of my boiler I contacted Prime Time Boilers. They were very professional and courteous. They offered great advice and helped me in deciding which boiler was best for me. It is now installed and I am very happy with the end result.

A year and a half later and still no where, sent random people who do not work for the company with crystal window t shirts on to install, was told someone was coming, numerous promises to repair damages made by them, awful job, extremely poor customer service, power flush not done 2nd attempt a trainee was sent who done more damage, 3rd attempt someone else who doesn't work for them came, filter was installed upstairs should have been next to the boiler which had it of been left there would have invalidated my warranty on the boiler, customer service no stars, quality of service no stars, value of service no stars as it is till costing me money to put things right. Unfortunately had to give 1 star for each as it wouldn't let me leave zero!

The company charged me more than the quotation and is refusing to refund. I would be very careful when dealing with this company.

They were just brilliant. They kept me up to date via emails and calls on every aspect of my new boiler. On the day of the installation, they even asked what time I would want the heating to come on and off each day so that I didn't have to worry about doing it when I got home. Prime Time Boiler is an excellent company! I would highly recommend them